Vote for your favorite cabin crew!
USA TODAY 10Best Readers' Choice Awards
The cabin crew is one of the most critical and overlooked elements of a flight, whether you’re flying economy or first class. The friendliness, enthusiasm, and efficiency of the flight attendants onboard can often make or break the passenger experience. It’s not an easy job, and these 20 airlines — nominated as the best by an expert panel — exceed at it.
Which airline do you think has the best cabin crew? Vote for your favorite once per day until polls close on Monday, September 16 at noon ET. The 10 winning airlines, determined by your vote, will be announced on Wednesday, September 25.
Read the official Readers' Choice rules.
The cabin crew is one of the most critical and overlooked elements of a flight, whether you’re flying economy or first class. The friendliness, enthusiasm, and efficiency of the flight attendants onboard can often make or break the passenger experience. It’s not an easy job, and these 20 airlines — nominated as the best by an expert panel — exceed at it.
Which airline do you think has the best cabin crew? Vote for your favorite once per day until polls close on Monday, September 16 at noon ET. The 10 winning airlines, determined by your vote, will be announced on Wednesday, September 25.
Read the official Readers' Choice rules.
The cabin crew is one of the most critical and overlooked elements of a flight, whether you’re flying economy or first class. The friendliness, enthusiasm, and efficiency of the flight attendants onboard can often make... Read More
Best Cabin Crew Nominees
Photo courtesy of Air New Zealand
Air New Zealand
Guests enjoy a welcoming experience aboard Air New Zealand. Kiwi service is renowned for being attentive, caring, and infused with personality, passion, and humor.
Photo courtesy of Ingrid Barrentine, Alaska Airlines
Alaska Airlines
Alaska Airlines has a friendly and professional crew that's committed to excellent passenger accommodation. First class passengers are served by a dedicated flight attendant, families can sit together at no extra cost, and the airline is transparent and proactive about airport accessibility. As a whole, Alaska Airlines is committed to tailoring your experience to your needs from the moment you board to when you disembark.
All Nippon Airways (ANA)
All Nippon Airways (ANA) cabin crew members compete in annual Airport Customer Service Skill Contests to keep their standards top-tier. Crew members are known for their willingness to go the extra mile to ensure passengers have an enjoyable flight.
Photo courtesy of miniseries / E+
American Airlines
American Airlines is "dedicated to make every flight you take with us something special," and that pledge extends to the cabin crew. The airline is committed to accommodating passengers with varying needs, providing clear and prompt communication, and generally prioritizing passenger safety, comfort, and convenience.
Austrian Airlines
During the training process, Austrian Airlines places particular focus on strengthening their crew members' customer-centric soft skills like communication, empathy, and openness. Their crew is notably warm and accommodating, and as a result, each passenger can enjoy an easy and relaxing travel experience.
Photo courtesy of British Airways
British Airways
British Airways seeks to tailor each passenger's experience to their unique needs and preferences. The airline specifically hires and trains crew members to facilitate the most relaxing, secure, and accommodating experience for their passengers.
Cathay Pacific
The cabin crew aboard Cathay Pacific flights often come from all over the globe, and their service is consistently exceptional and efficient. Crew members uphold the airline's emphasis on providing thoughtful, proactive, and warm service to passengers.
Delta Air Lines
To ensure friendly and efficient service on each flight, Delta recruits flight attendants who have previous customer-facing work experience, specifically in fields that account for the care and safety of others. Travelers in all classes enjoy the service of Delta's attentive, thoughtful crew members.
Photo courtesy of Emirates Airline
Emirates
Customer service aboard Emirates flights is helpful, friendly, and attentive, and it matches the exceptional quality of the rest of the airline. Staff training focuses heavily on service in order to deliver a top-tier inflight experience.
Photo courtesy of onurdongel // Getty Images
Fiji Airways
Whether flying Economy or Business Class, the warm and friendly cabin crew on Fiji Airways specializes in hospitality. Crew members are extremely accommodating, attentive, and open-minded, so passengers always have a comfortable and relaxed flight.
Photo courtesy of YakobchukOlena / iStock Via Getty Images Plus
Hawaiian Airlines
The Hawaiian Airlines cabin crew welcomes you with authentic Hawaii hospitality from the moment you board. They provide excellent accommodations and assistance, whether flying with a child, traveling with an assistive mobility device, or bringing along a pet.
Photo courtesy of Japan Airlines
Japan Airlines (JAL)
Japan Airlines earns high marks for its customer service, both on the ground and in the air. Service is notably efficient, attentive, friendly, and enthusiastic.
KLM Royal Dutch Airlines
KLM Royal Dutch Airlines cabin crew members are known for going the extra mile when it comes to getting to know their passengers. This airline ensures that its crew upholds the standards of safety, well-being, and sustainability, in addition to providing friendly and attentive service.
Korean Air
Korean Air cabin crew members are easily recognizable by their sleek uniforms designed by Italian designer Gianfranco Ferré. They’re known for offering reliably friendly service across all cabins, and their training programs ensure that crew members deliver attentive, knowledgeable service to passengers.
PLAY Airlines
On PLAY Airlines, a low-cost Icelandic airline, passengers can expect to enjoy their flight from start to finish, thanks to a bilingual, jovial crew. Plus, the cabin crew members wear casual attire, which contributes to an overall light and easy travel experience.
Qantas
When hiring cabin crew members, Qantas looks for individuals who are genuine, caring, and appreciative of cultural diversity. Since 2009, the Qantas Centre of Service Excellence in Sydney, Australia, has served as a dedicated center for recruitment, training, and development. Passengers frequently report onboard service as friendly and efficient.
Qatar Airways
Aboard Qatar Airways flights, passengers can expect stellar hospitality and a high standard of care. From expertly facilitating the inflight dining experience, to ensuring that each passenger's varied needs are accommodated, Qatar Airways' devotion to customer well-being and satisfaction is evident from takeoff to touchdown.
Singapore Airlines
Singapore Airlines' cabin crew is consistently outstanding, offering famously excellent onboard service. Crew members undergo one of the most extensive training programs in the industry. As a result, they have a diversity of skills, ranging from food and wine knowledge to first aid, in addition to their excellent passenger rapport.
Photo courtesy of Cunaplus_M.Faba // Getty Images
Southwest Airlines
The Southwest Airlines cabin crew imbues every aspect of flying — even pre-flight safety briefing — with a sense of levity. The cabin crew members aren't just attentive and reliable, they're also encouraged to have fun; their playfulness lifts even the most mundane or turbulent flights.
Virgin Atlantic
Virgin Atlantic's cabin crew members facilitate the inflight experience with intention and care, placing high value on innovation, personality, and inclusivity. Outfitted in iconic red uniforms, crew members seek to deliver the best in customer service with the airline's signature flair.
About 10Best Readers' Choice Awards
Nominees are submitted by a panel of experts. 10Best editors narrow the field to select the final set of nominees for the Readers’ Choice Awards. Readers can vote once per category, per day. For any questions or comments, please read the FAQ or email USA TODAY 10Best.
The Experts
Christopher Parr
Christopher Parr is the Founder and... Read More
Christopher Parr is the Founder and Editor-in-Chief of Pursuitist, one of the world’s most influential luxury lifestyle and travel guides. Named a "Top 10 Luxury Travel Blogger” by USA Today 10Best, Parr has also been selected as the official winner in Luxury Lifestyle Awards’ 2023 list of the “Top 50 Best Luxury Influencers and Bloggers in the World.” In addition to Pursuitist, Christopher is a contributor to numerous travel and luxury publications and TV shows, including being the host of Travel Tuesday on CBS. Follow along on Twitter.
Christopher Parr
Christopher Parr is the Founder and Editor-in-Chief of Pursuitist, one of the world’s most influential luxury lifestyle and travel guides. Named a "Top 10 Luxury Travel Blogger” by USA Today 10Best, Parr has also been selected as the official winner in Luxury Lifestyle Awards’ 2023 list of the “Top 50 Best Luxury Influencers and Bloggers in the World.” In addition to Pursuitist, Christopher is a contributor to numerous travel and luxury publications and TV shows, including being the host of Travel Tuesday on CBS. Follow along on Twitter.
Marla Cimini
Marla is a writer with a passion for travel, music... Read More
Marla is a writer with a passion for travel, music and culinary adventures (and combining those whenever possible)! As an avid globetrotter, she encourages respecting and learning about other cultures while traveling. She has visited Hawaii multiple times, and has explored destinations worldwide, including the Mediterranean region, South America, Asia and more. Marla is a contributor to Fodor’s Hawaii guidebooks (Oahu and Kauai 2020) and her articles have appeared in a number of international publications. She calls New Jersey (Philadelphia area) home. Follow her on Instagram and Twitter and read her travel tips and adventures on her website.
Marla Cimini
Marla is a writer with a passion for travel, music and culinary adventures (and combining those whenever possible)! As an avid globetrotter, she encourages respecting and learning about other cultures while traveling. She has visited Hawaii multiple times, and has explored destinations worldwide, including the Mediterranean region, South America, Asia and more. Marla is a contributor to Fodor’s Hawaii guidebooks (Oahu and Kauai 2020) and her articles have appeared in a number of international publications. She calls New Jersey (Philadelphia area) home. Follow her on Instagram and Twitter and read her travel tips and adventures on her website.
Molly O'Brien
Molly O'Brien is a Los Angeles-based freelance... Read More
Molly O'Brien is a Los Angeles-based freelance travel journalist, who writes and edits for a variety of international travel and lifestyle outlets including Fodor’s Travel, Travel + Leisure, and Business Insider among others. She's lived on both coasts from Massachusetts to California and has so far made Greater Boston, the San Francisco Bay Area, San Luis Obispo, Barcelona, and Los Angeles her home. Molly earned her journalism degree at Cal Poly San Luis Obispo on the Central Coast of California and since then has worked professionally in the fields of hospitality and travel PR and most recently, as a freelance travel writer and editor. Molly especially enjoys covering feature profiles about interesting people doing interesting things such as chocolate making, beekeeping, wing-walking, and interesting destinations like under-the-radar wine spots, the best brewery towns, and lesser-known ski destinations. She also loves to write about a boutique hotel with a good story. When she's not writing, Molly enjoys spending time outdoors, exploring new coffee shops and breweries, and of course, traveling. Her favorite city in the world (so far) is Barcelona, Spain, but she loves traveling anywhere that offers sunny weather and ample hiking opportunities. She loves spending time in the mountains, enjoys connecting with nature through camping and glamping adventures, and is always up for learning about the world through fun, immersive experiences (and then sharing those stories!). You can connect with Molly here: Instagram: @metropolitanmolly Twitter: @Molly_A_OBrien Facebook: @MetropolitanMolly LinkedIn: @mollyannobrien www.metropolitanmolly.com
Molly O'Brien
Molly O'Brien is a Los Angeles-based freelance travel journalist, who writes and edits for a variety of international travel and lifestyle outlets including Fodor’s Travel, Travel + Leisure, and Business Insider among others. She's lived on both coasts from Massachusetts to California and has so far made Greater Boston, the San Francisco Bay Area, San Luis Obispo, Barcelona, and Los Angeles her home. Molly earned her journalism degree at Cal Poly San Luis Obispo on the Central Coast of California and since then has worked professionally in the fields of hospitality and travel PR and most recently, as a freelance travel writer and editor. Molly especially enjoys covering feature profiles about interesting people doing interesting things such as chocolate making, beekeeping, wing-walking, and interesting destinations like under-the-radar wine spots, the best brewery towns, and lesser-known ski destinations. She also loves to write about a boutique hotel with a good story. When she's not writing, Molly enjoys spending time outdoors, exploring new coffee shops and breweries, and of course, traveling. Her favorite city in the world (so far) is Barcelona, Spain, but she loves traveling anywhere that offers sunny weather and ample hiking opportunities. She loves spending time in the mountains, enjoys connecting with nature through camping and glamping adventures, and is always up for learning about the world through fun, immersive experiences (and then sharing those stories!). You can connect with Molly here: Instagram: @metropolitanmolly Twitter: @Molly_A_OBrien Facebook: @MetropolitanMolly LinkedIn: @mollyannobrien www.metropolitanmolly.com
Nicky Omohundro
Nicky Omohundro is the founder and editor of Read More
Nicky Omohundro is the founder and editor of LittleFamilyAdventure.com, the popular family travel & lifestyle website that inspires families to leave no child left inside. Since 2013 LFA has been providing inspiration to get families outdoors, eat well, and travel everywhere from their own backyard to around the world. Always up for a family adventure, she has traveled to 37 states and 6 countries to zip-line through a Costa Rican rainforest, see Finland’s Northern Lights, and go camping throughout the US. Nicky is the co-founder of Tourism WorX a travel consultancy group. Connect with her Twitter and Instagram.
Nicky Omohundro
Nicky Omohundro is the founder and editor of LittleFamilyAdventure.com, the popular family travel & lifestyle website that inspires families to leave no child left inside. Since 2013 LFA has been providing inspiration to get families outdoors, eat well, and travel everywhere from their own backyard to around the world. Always up for a family adventure, she has traveled to 37 states and 6 countries to zip-line through a Costa Rican rainforest, see Finland’s Northern Lights, and go camping throughout the US. Nicky is the co-founder of Tourism WorX a travel consultancy group. Connect with her Twitter and Instagram.
10Best Editors
USA TODAY 10Best provides users with original,... Read More
USA TODAY 10Best provides users with original, unbiased and experiential travel coverage of top attractions, things to see and do, and restaurants for top destinations in the U.S. and around the world.
10Best Editors
USA TODAY 10Best provides users with original, unbiased and experiential travel coverage of top attractions, things to see and do, and restaurants for top destinations in the U.S. and around the world.