Client experience

You’re working your tail off in your creative service-based business. Your life is all about clients: finding them (where ARE they??) , landing them (and competing on price makes your feel like you’re charging so much less than you need to if you want this biz to be sustainable) , making the ones

Your client experience begins as soon someone has that initial first impression of you. It is how you make potential and booked clients feel.

Take a look inside my proven client onboarding process and the key components for onboarding a client as a service provider regardless of your industry that keeps you protected, keeps your client delighted, and keeps the back-and-forth email exchange to a minimum. Uh, yes, please!

In this blog post, we'll explore what welcome packets are, why they matter, and how you can create a compelling one to leave a lasting impression on your clients using different tools like Canva or Dubsado.

The way we serve our clients creates an overall experience for them, AND it makes your life easier! Plus, a memorable client experience creates a positive association that makes it easy for your clients to go sing your praises to everyone they know. But a legendary client experience can't happen overnight—it takes intentionality to elevate your processes and systems to royalty status. On the blog, I’m sharing 3 steps you can take TODAY to elevate your client experience! | b is for bonnie…

The 4th and final part of our Creating a Client Experience series is here and it’s covering all things related to client offboarding. If you’re just tuning in, you can catch up on each prior post here: Part 1: Pricing Part 2: Onboarding Part 3: Fulfillment Part 4: Offboarding [NOTE: This series is […]

The client experience is so much more than cards and gifts. Your client experience starts the second someone lands on your website. They are experiencing your company and what it's like to work with you. So make sure they start off on the right foot. Click here to read my two tips for creating a luxury interior design website experience.

When done right, your client experience should be designed to be strategic and help you sell your services. The process I talk about day in and day out is a strategic client experience process for interior designers and wedding planners who want their clients to enjoy a luxury experience.

How you can create a VIP client experience for your clients and why it’s so important. Entrepreneurship tips, running an online business, female entrepreneurs, solopreneurs, tips for business owners

What happens when you've written your website, you've written your work with me or a services page and somebody reaches out and you get a bite on the line to work with you? Ah, what next? Well, if that is you and you've ever wondered that before, voila. Today, I'm taking you behind the scenes