Customer care

There’s been a lot written about the shift from companies focused on customer service and support to companies focusing on customer experience. Customer experience–or, more specifically, customer…

Teladoc Health is hiring home-based member services specialists in the U.S. These full-time work at home positions are available now!

10 Positive Phrases for Customer Service

Customer Service Experience Factor: First impression is vital both in personal and business communication. But to what extent does good or bad customer service affects future customer behavior.

Customer service training that creates customer loyalty is essential to business success. Learn the 6 essential keys to creating customer loyalty.

Banks' loan growth at 10.7% in last fiscal year ended March 31, was slowest in nearly two decades

by Thomas Ripsam and Louis Bouquet There are 10 principles at the heart of any effective customer strategy. These principles are universally applicable, regardless of what industry a company operates in, whether it focuses on a business or consumer clientele, where it does business, or what products and services it offers. [...]

Build a customer-centric culture across your organisation with Proto's top services in Australia. Learn how you can leverage a customer-centric approach and design strategies.

Live agent assistance tends to be required at pivotal moments in the customer journey. Therefore, it is critical that customer service professionals are able to assist customers quickly and effectively. However, there are a host of reasons why service staff can come unglued, with the customer experience suffering as a result. This infographic from Provide Support examines 15 of the most common reasons that customer service professionals fail to deliver the service standards expected. [Click…

Learn why you should invest in your customer service team if you want to grow your business.