Customer psychology

Delve into the fascinating world of customer psychology to gain insights into consumer behavior. Discover how understanding your customers' mindset can help you build stronger connections and drive business success.
Organisation, Customer Experience Design, Good Customer Service Skills, Strategy Infographic, Business Strategy Management, Customer Service Training, Customer Journey Mapping, Sales Skills, Journey Mapping

10 Guiding Principles of Customer Strategy  --  Infographic

by Thomas Ripsam and Louis Bouquet There are 10 principles at the heart of any effective customer strategy. These principles are universally applicable, regardless of what industry a company operates in, whether it focuses on a business or consumer clientele, where it does business, or what products and services it offers. [...]

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Joey Mejia
Angry Phone Call: 10 Customer Service and De-escalation Techniques to Handle an Angry Caller Public Relations, Career Advice, Leadership Development, It Service Management, Customer Service Training, Leadership Management, Social Work, Professional Development, Human Resources

Angry Phone Call: 10 Customer Service and De-escalation Techniques to Handle an Angry Caller | RingCentral UK Blog

As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. Here are 10 different ways that angry phone calls can be de-escalated and handled using good customer service.

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Kelly Huntley
The first rule of marketing is to know your customer. Understanding psychology and incorporating factors of human behavior into marketing strategy brings valuable insight to the consumer decision-making process and promotes brand loyalty. The following tips explore the benefits of using aspects of psychology in marketing, the reasons why these tactics are effective, and how they can be implemented in a marketing campaign. #marketingtactics #marketingstrategy #marketing #digital Consumer Behaviour Marketing, Consumer Behavior Marketing, Consumer Psychology Marketing, Psychology Of Marketing, Psychology Marketing, Customer Behaviour, Know Your Customer, Consumer Insights, Behavioral Science

Psychological Tactics for Impactful Marketing

The first rule of marketing is to know your customer. Understanding psychology and incorporating factors of human behavior into marketing strategy brings valuable insight to the consumer decision-making process and promotes brand loyalty. The following tips explore the benefits of using aspects of psychology in marketing, the reasons why these tactics are effective, and how they can be implemented in a marketing campaign. #marketingtactics #marketingstrategy #marketing #digital

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Jaime Johnson