Search the 6 jobs at Simply Business

Simply Business is seeking a Senior Manager, Customer Lifecycle Management to optimize the customer experience, improve customer LTV, and lead a cross-functional team focused on post-sale customer experience. Responsibilities include developing and executing a robust omni-channel customer lifecycle management strategy, optimizing key customer metrics, and leveraging data to identify opportunities for improvement. Desired qualifications include 7+ years of experience, strong leadership skills, advanced analytical abilities, and a focus on results.

The Senior Manager of Strategic Brand Communications role at Simply Business involves developing and implementing brand communications strategies, managing brand communications campaigns, and collaborating with cross-functional teams to maintain a cohesive brand identity.

Lead a team of Service staff in a call center/service environment, motivate and coach the team to meet performance levels, monitor and evaluate individual and team performance, collaborate with stakeholders to increase team performance and engagement, ensure company processes are followed.

Seeking customer-centric individuals to join as Licensed Service Agents in our Customer Solutions Center. Responsibilities include handling service calls, emails, payments, policy renewals, and ensuring compliance and quality standards. Looking for individuals with call center and commercial insurance experience, computer literacy, active listening skills, and a passion for customer service.

Drive the content strategy and execution for Simply Business across various owned channels. Manage a team of copywriters, develop and maintain an editorial calendar, and gather competitive insights to inform content creation. Translate complex insurance concepts into clear, accessible language.

The Director of Underwriting at Simply Business will oversee a team of experts to provide small businesses with appropriate insurance products. They will focus on serving the micro small business market with 0-5 employees.