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- About MakMak
About MakMak
MakMak
10K Racer
08-22-2024
20:02
Hi, @5u2anne! I believe they took away the actual ability to do this a while (weeks?, months?) ago on iOS and even longer ago with Android.
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Hi, @Emeryo! I believe it has been gone longer than that.
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08-22-2024
20:00
2 Votes
Hi, @Cherjade! I believe they took away the actual ability to do this a while (weeks?, months?) ago in iOS. It's been gone for years in Android. You can edit in iOS, but it reverts back to the original.
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08-22-2024
19:59
Hi, @raniah_99! I believe they took away the actual ability to do this a while (weeks?, months?) ago.
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08-22-2024
13:53
Hi, @Ctanci54! You can suggest this in the Product Feedback forum, but this is not something you can currently do. They have also removed the ability for you to rename the "workouts" activity, which is what I would previously have suggested.
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08-22-2024
13:51
Hi, @Rpa005! Unfortunately, they have removed the ability to edit workouts.
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Hi, @debbrews! I would suggest contacting Support directly.
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08-15-2024
10:45
Hi, @Stormigrl! Have you tried manually setting the time zone? Go into settings, date/time/units, and turn off automatic time zones.
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08-15-2024
10:42
Hi, @Mokurr! I suggest you post this request in the Product Feedback forum.
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08-15-2024
10:38
Hi, @Katybarnes11! This is a known issue, you can bypass it for now by manually entering in your stride length. Go into settings-->exercise-->stride length, and enter a value.
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08-01-2024
08:19
2 Votes
Yes, you're correct. It's nowhere near that. There was a firmware update in July, and the previous one before that was Nov/Dec of last year. Your plan sounds good. You should also be able to check within the app what the current firmware is, the latest is 210.26. Best of luck!
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08-01-2024
07:34
1 Vote
Hi, @terriannne! Some good news, I can still see mine, so it's not a feature that's been removed. One thing to check - hit the edit button and make sure that the tile isn't hidden.
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08-01-2024
07:29
3 Votes
Hi, @N1dhu9! I've never had the app do a force update of a tracker on either Android or iOS. Can you share what phone/OS/app version you have? Also, these updates don't happen very often and it sounds like you have something happening fairly often.
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08-01-2024
07:01
Hi, @Roller2, pretty sure this is a known issue. Try manually entering your stride length for now, that should patch it.
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07-29-2024
04:24
1 Vote
Hi, @Daisy1961! Your time should be set when you sync your watch. If you're still getting the wrong time, go into settings (gear icon in top right), date time and units, click time zone, and try setting it manually. Unfortunately, once you migrate over to Google, there's no reverting the system.
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05-31-2024
12:00
2 Votes
Hi, @ANMcCB! Feel free to add this suggestion to the Product Feedback forum. You can search for an already submitted request and add to it (recommended) or add your own.
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05-31-2024
11:58
1 Vote
Hi, @milou_charge5! Feel free to add this suggestion to the Product Feedback forum. I will tell you, though, that this has been requested for years and they haven't done it yet. Maybe with more voices they will consider it. You can search for an already submitted request and add to it (recommended) or add your own.
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05-31-2024
11:56
Hi, @Cheryl2985! Check out this article to make sure it's set up right and troubleshoot.
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05-31-2024
11:54
1 Vote
Hi, @shasta2023! Check out this article for the steps to select which apps send you notifications.
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05-30-2024
07:22
You can try doing the tricks in this article for forcing the Fitbit to sync, that's probably a good start. Next you can try contacting support. If you want to try a factory reset, you can do it this way: Hold the back button for about 8 seconds. When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). Hold the button again until you feel a second, longer vibration, which indicates they initiated the factory reset Just note that this means the device will no longer be connected to your account and you will have to add it again, which if this doesn't fix the issue might be impossible.
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05-30-2024
06:08
Hi, @Dbsepulveda! Check out this help article with really great troubleshooting steps. After you've tried these, let us know if that worked or maybe we can make some more suggestions.
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05-30-2024
06:04
Hi, @yuffy__! I don't see any information in the help article that indicates you shouldn't get a sleep score immediately, but I would say give it a few more nights and see what happens, if that's possible.
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05-30-2024
05:56
Hi, @authorsgirl98! Try holding the button down for ten seconds to perform the restart. If that doesn't work, there are some nuclear options you can take, like a factory reset.
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05-30-2024
05:49
1 Vote
Hi, @SissyZ! My Charge 5 just died on me, but I've been wearing it for over 2 1/2 years. No indication of why, it just stopped working a few days ago. The battery was still at half and it still lasted me the better part of a week on a charge. I'm disappointed, but it gave me a lot, so I can't complain too much.
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Hi, @Vincere9! Unfortunately, as you see on your settings, this only happens when you are working out, when you enter into the different defined heart rate zones. You can set a high and low warning, which will notify you when you're above and below a threshold and still for a certain amount of time, but that's not what you're looking for.
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05-30-2024
05:42
1 Vote
Hi, @Mctuna57! It's been a while since I've seen a Charge 3, but I remember on a lot of the older devices people have complained about screen brightness. I can't remember having an issue with any of the newer devices I've seen or used lately. There have been many improvements in the screens in the years since the Charge 3 was released.
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04-30-2024
10:50
2 Votes
Hi, @hawkcl! For me it really comes down to what you want out of a tracker. The big differences for me are the battery life (huge!) and the fact that I don't want a smart watch to do things on my wrist, I really want a fitness tracker that just lets me know about incoming texts and calls. For that, the Charge series is a better fit. I will also mention that I think the developers are hearing the feedback on the app and will be making some modifications to adjust based on that feedback, so maybe hang in there if the tracker is what you want.
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04-25-2024
15:03
2 Votes
Hi, @GlenKobold! I would check with Support directly, ideally before your trial ends to avoid the risk of being charged.
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04-25-2024
14:55
1 Vote
Hi, @Curtsfan! That sounds really weird. One thing I would suggest doing is checking if your trackers somehow got added to each other's phone's bluetooth and forgetting them if they have.
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04-25-2024
14:53
Hi, @bobriff! Unfortunately, lithium ion batteries do degrade over time, especially if it's not kept charged. Unfortunately, it might just be dead. You can try switching it to a different outlet, cleaning the charging contacts, and all that, but it may just be dead.
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04-25-2024
14:52
Hi, @Cwwallace! Try resetting again? Also, have you tried just starting the add process from the app regardless?
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04-25-2024
14:37
1 Vote
Hi, @WallyGWC! That seems like a likely solution. The Aria Air is not capable of measuring body fat %.
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04-18-2024
11:48
Hi, @Usmiscellaneous! Sleep score is still there, it may have just moved positions. If you click on the sleep tile, it should be the second item down, below your sleep duration.
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04-18-2024
11:18
Hi, @Brian23! I would reach out to Stryd, historically Fitbit hasn't developed the integrations themselves.
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03-16-2024
17:50
1 Vote
You can add each one individually, but sadly you can’t just pick one up and put it on
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03-16-2024
14:03
1 Vote
Hi, @Fschw! How many steps are you showing for this distance? If it's low, like 1000, I would suggest getting in touch with Fitbit Support, your device is not registering steps. If it's higher, like closer to 4000 steps, I would take a look at your metrics, like height and stride length and make sure they're correct.
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03-16-2024
14:01
2 Votes
Hi, @babe63! Unfortunately, you can only have one device connected at a time. There used to be some ability with older devices, but that has been removed.
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02-26-2024
04:32
Hi, @Lally1! To manually update it, go into Settings --> Activity & Wellness --> Exercise > swipe up and you'll find stride Length setting is at the very bottom of the screen. There is also an option to set it automatically using GPS.
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