About Podunk

Good morning, this problem has been reported to Fitbit now for almost a year. Inconsistencies between the exercise day count and active zone minutes have been reported by me to Fitbit customer care, Fitbit, customer care, supervisors, and google disability support representatives. If you search the forum you will see others have also reported this problem. It appears the issue relates to the fact that exercise days only allows for 20 exercise sessions and at that point starts deleting the prior exercise sessions. Today I completed six exercise days and my total exercise sessions based on this week started with three exercise days today and has shown six exercise days, five exercise days, four exercise days and three.  I am a blind user and I am dictating this on my iPhone SE third generation running the most up-to-date version of the iOS operating system. I am running Fitbit version 4.24 and first started reporting issues with exercise days and active zone minutes back in September of last year.  ... View more

This week I upgraded to Fitbit version 4.24. The issue with the exercise day count has not been fixed. Today upon opening the Fitbit app it showed three exercise days. After completing my first exercise session it showed four exercise days and then went back to three exercise days. So far today, I have seen three exercise days, for exercise days, five exercise days and six exercise days. I have seen exercise sessions from 20 through 229. At this point in the day I think the 29 exercise sessions is correct but cannot be 100% sure , based on prior experience. Again, I have updated to Fitbit most current version 4.24 and the issue with exercise days continues to be a problem.  ... View more

Note to Fitbit developers: just an update Fitbit version 4.23 has not fixed the issue with correct exercise day count. I have completed seven exercise days this week and my total accord Ording to the app is three exercise days and 20 exercise sessions. Also, in the active minute section or zone minute section of the app, I have noted that, they used to be a section before the section titled other activity. If the section has been removed and the information is no longer available to us why do you bother to call the section other and not just activity. I may be wrong in the name of the section, but I am not incorrect  on the deletion of the first section and only other exists as a section. Also, why does it on occasion double post information for the same time but with different length of active zone minutes. And why does a simple sink now not update the information? I am still waiting to hear from the Fitbit development team , regarding my concerns voiced to Fitbit Customer Service and Google disability support team members. You have my information and can phone me at any time and I will be happy to talk with you because my main goal is to make the Fitbit app accessible to blind and reading disabled users along with , improving the experience for the site user. I am a blind user dictating this on my iPhone SE third generation running iOS version 17.6.1 I am running Fitbit version 423 and have dictated this on my iPhone and hope that you will be able to understand my ramblings. not too many issues with active zone and exercise days will have reached the one year mark.  ... View more

I have reported this problem to Fitbit customer care, Fitbit, customer care, supervisors, and Google disability support team members. I have posted my experience within the forum and as of yet nothing positive has happened. Today I completed seven days of exercise for this week and my total on the home screen and after tapping on the exercise tile is three exercise days and 20 exercise sessions for this week. The correlation between active zone minutes and exercise days continues to be problematic. In September my issues with exercise days and active zone minutes will have been , documented for one year. So yes, it has been documented. Yes, it has been reported and no nothing has been done to better the user experience. I am a blind user dictating this on my iPhone and hope you will be able to understand my ramblings. Sent from my iPhone ... View more

Thank you for the suggestions, but I think I will continue to use my memory until dementia sets in. I use the Fitbit more out of habit than motivation. I no longer rely on Fitbit information for more than a day or two based on past experience and having had my history of steps lost times and knowing that my step streak is incorrect, my active zone minutes information is incorrect and my exercise days totals are unreliable. When I could see and was working, I probably would’ve had a spreadsheet with all my information and done all my own calculations to confirm that , the information on Fitbit reflected my own calculations. I no longer wish to take the time and the effort to maintain a spreadsheet/workbook in order to track my history. Thank you again for the suggestions and I appreciate your concern. Mark Elias Podunk.  ... View more

I have had problems with Fitbit exercise day information and active zone minutes for almost a year now. My problem started with the introduction of Fitbit version 4.0. I have contacted Google this customer service and customer service supervisors. I have contacted Google disability support to help me, navigate this problem and get it resolved. I’ll take the information but there is never a response or request for more information that might help them to resolve this ongoing problem. Today, my exercise sessions and exercise day total changed multiple times and the same thing happened yesterday and the day before.  The information is not reliable. I am using Fitbit version 4.22 and iOS version 17.5.1. I am a blind user using Apple‘s voiceover screen reading software to read information on the Fitbit screens. I have dictated this on my iPhone and hope you will be able to understand my ramblings. I certainly understand your frustration because every time I exceeded 20 exercise days , everything starts to go crazy and from that point on the information is no longer reliable or helpful.  ... View more

Fitbit version 4.22 has not fixed this problem. Today when I woke up on the home screen, I had six exercise days when I tapped on the tile just to see what data was posted during this week. It said I had only three exercise days. Today my exercise day count has been three, four, six, and seven exercise days. Numbers appearing randomly and changing randomly also. Exercise sessions today have been 20 for the week 24 for the week 34 for the week. The true number of exercise days is not discernible , just by looking at the data posted for each exercise session because once you hit 20 exercise days are being removed and then sometimes reposted and again how this happens and what the rationale might be cannot be disc. I am a blind user and hope you will be able to understand my ramblings , I did not say at the beginning of this message that I did complete seven days of exercise this week, but there is no way I can tell you how many exercise sessions have been completed.  ... View more

Thank you for your kind words, Donna. There was a time where I used my Fitbit by placing it in a sock near my ankle. I found this work very well and at night in order to get sleep information and overnight health metrics I replaced the Fitbit on my wrist. This way while awake I got my information by way of my ankle and at night my sleep information and sleep metrics. Sent from my iPhone ... View more

For many years, I have advocated for people with disabilities. I have spoken with Fitbit, customer care, supervisors, Google disport, disability support, and through comments within the forum. I have had minimal success in my efforts. Fitbit customer care supervisors report to developers, but feedback is never received. Google disability support people report issues to Fitbit developers and do not receive responses and therefore are unable to respond to users who have brought up issues. I cannot say that anything I have brought up within the forum has resulted in improvement. I have advocated for a disability support team to assist people who are blind and reading disabled. I have also asked that when a disability support team  Should be created that they be trained to work with both the blind and those with physical challenges.  ... View more

If Fitbit only allows for 20 exercise sessions in any week which it appears to be the fact it should not make a difference whether you start the week on Sunday, Monday, Tuesday, Wednesday, Wednesday, Thursday, Friday or Saturday. The issue as far as I have been able to observe relates to the Observation that upon completing 20 exercise sessions every session after that is deleted starting with Sunday or the first day of the week that has been chosen. I have also noted that on some occasions it has retrieved previous day information and added it to the exercise days and then deleted exercise day  Information from other days in the week. I am hoping that Fitbit version in 4.22 will correct this problem by adding in the ability to have more than 20 exercise sessions within one week. Period. Also, version 4.22 has not corrected prior inaccuracies, and exercise day totals . I am a blind user and have dictated this on my iPhone and hope you will be able to understand my ramblings. I am using an iPhone SE third generation iOS version 17.5.1 and Fitbit version 4.22. I use Apple screen reading software in order to get information  From the Fitbit screens.  ... View more

Today I completed seven days of exercise and Fitbit is reporting three exercise days for this week. I also looked at last weeks final total for exercise days and Fitbit reported the total as two yet I had completed all seven days. I am providing this information so that the Fitbit/Google development team will know of my experience. If it would be helpful for them to speak with me, I am available upon their request. I am a blind user using Apple’s voiceover screen reading software, and I have dictated this and hope that you will be able to understand my ramblings.  ... View more

I recently updated to Fitbit version 4.20. The problem with correct exercise discount continues to be an issue. I have reported this to Fitbit. Customer care in hopes that it would be forwarded to someone who can do something about the problem. Today I have seen exercise days Counted as three, five, six, and seven exercise days. I have seen exercise sessions reported as 20, 24, 23, and 33. I have seen where exercises for Sunday Monday Tuesday and Wednesday have been removed and then seen them put back in the listing.  Right now exercise sessions for Thursday are being deleted as I complete additional exercise sessions. I am using an iPhone SE third generation and again running Fitbit version 420. I am using iOS version 17.5.1 at Apple voice screen reading software in order to retrieve the information . I am a blind user and have dictated this on my iPhone and hope you will be able to understand the ramblings.  ... View more

I have updated to Fitbit version 4.19. This morning I had six exercise days and after my first exercise session, it showed seven exercise days. After reaching seven exercise days and more exercise sessions I have finished the day with five exercise days and a total of 20 exercise sessions, which is below the actual number. Last Sunday and Monday sessions have been deleted.  ... View more

This morning, my total exercise days was six and 30 sessions. I tapped on exercise days to confirm and saw that my total exercise days was three and 20 sessions. After completing exercise sessions, the numbers changed to seven days and 30 sessions and at other times, showed four days and 20 sessions. as additional exercise sessions have been added the seven exercise days. Total sessions has remained at 30 and at other times the exercise days total was reverted back to four and 20 sessions. At one time I used the exercise days metric as a motivational tool. Now, I use the exercise metrics  as entertainment. I have dictated this on my iPhone and hope you will be able to understand my ramblings. I am using the most recent versions of the Fitbit app and iOS on my iPhone SE third generation. I have reported my issues with exercise days to Google disability support  Because Fitbit does not offer disability support for people who are blind or otherwise disabled.  ... View more

this morning after completing my first exercise session, the total exercise days should have been seven. However, when I woke up the score for exercise days was five and after completing my first exercise session it moved up to six exercise days. Since then, I have watched it go from six exercise days to five exercise days to three exercise days and finally, it has stopped at three exercise days as I have decided not to do any more exercise sessions. I have dictated this on my iPhone and hope that you will be able to understand my ramblings. I am using an iPhone SE third generation version 17.5.1 and Fitbit version four dot 18 the most recent version available. I am a blind user and rely on the Fitbit application on my iPhone, using Apple’s voiceover screen reading software.  ... View more

this week I updated to Fitbit version 4.18 in hopes that the problem with exercise days might have been corrected. I can tell you that today when I woke up I had five exercise days and that after completing one exercise session, my total increased to six exercise days. after additional exercise sessions the count on exercise days decreased back to five. The total exercise sessions continues to be maxed out at 20 exercise sessions. The exercise sessions that were recorded for Sunday have all been removed. I have dictated this on my iPhone and hope that it’s some  point the problem with exercise days totals will be corrected to reflect both exercise and exercise days because there is no correlation between active zone minutes and exercise days.  ... View more

Today I was able to observe the exercise days go from six this morning to seven and back to six. I was able to track exercise sessions and noted that upon reaching 20 exercise sessions for the week and then exceeding it. The total number of exercise sessions remained 20, but the oldest exercise session on Sunday was deleted after additional exercise sessions were completed and the total remain 20. I was able to see total exercise days decrease from 7 to 6. I have determined that the problem is the number of exercise sessions that can be recorded within a one week period and that , it needs to be increased to at least 30. Unrestricted would be better, but if there is a forest limitation, I would say 30 would be the minimum not the 20 that now exists. I have dictated this on my iPhone and hope you will be able to understand my ramblings.  ... View more

Surprise, surprise surprise exclamation exclamation exclamation the total days has changed again it is no longer seven and displaying 26 exercise. It has returned to five exercise days and 20 exercise periods. I can’t believe it when I started this morning. It had five days and later it had six days and later it had five days and later it had seven days and now it has returned back to five. I have dictated this on my iPhone and hope you will be able to understand my ramblings. I am waiting and nervous anticipation to see what the app will do next????  ... View more

I just compared exercise days with zone minutes. On the home screen it showed me that I had five exercise days and not the seven I expected. I opened exercise days and started reviewing the information and noted that it now showed exercise completed for all seven days and stated that I had seven days of exercise. When I closed the screen and went back to the home screen, it showed that I had seven exercise days this week. I can’t explain it. I don’t know why for the past couple of days it listed the maximum number of days with exercises 20 and just now it showed I had 26 exercise sessions this week , and not the 20 I had been seeing over the past couple of days.  ... View more

It is Saturday and when I woke up, I had six exercise days recorded. After two exercise sessions the number of exercise days decreased to five. I have identified the problem and have found it to be that Fitbit only allows for 20 exercise sessions in a week. After reaching 20 exercise sessions every exercise session that is added to the weeks total removes an exercise session from the beginning of the week. So upon reaching 20 exercise sessions and exceeding it by the number of sessions in the last day on the screen and having done more  Than will say exercise sessions on Sunday exercise days is then reduced. I have dictated this on my iPhone and hope you will be able to understand my ramblings at least now. I understand why I am losing exercise days and that Fitbit has failed to take into consideration that people might  Exercise more than 20 times in a seven day.  ... View more

It is Friday and I have completed six of seven days of exercise for this week. However, exercise days shows as five, and when I clicked on the tile and scroll down, I saw that the exercise I had completed on Sunday had been removed. I have again reported this to Fitbit customer care. I have dictated this on my iPhone SE third generation running 17.5 and I am using an Fitbit charge five running for 17.  ... View more