LivePerson

🎼 Imagine a seamless customer service symphony. All of your musicians (agents) and their instruments (CX channels and platforms) playing in harmony to give your customers the best experiences possible. Sounds great, but how do you get there? 🤔 Conversation Orchestration is the process of weaving together conversation channels, technology platforms, business systems, data, AI, and humans to do exactly that. But it's no small task to pull off. If you're having trouble hearing the music, check out this explainer to get started: https://lnkd.in/ez-unHRT #conversationorchestration #CX #ROIofAI #customerservice 

Chatbots aren't just for customer service. In fact, there are incredible employee-facing use cases for bots and AI making a difference today. Jaguar Land Rover UK, for example, is using LivePerson to answer thousands of HR-related questions from its 35,000 employees. One thing that's not in question: we love working with such innovative brands. Check out Conversational AI News for the full story: https://lnkd.in/eZ5rqTD7 #AIcasestudy #chatbots #ROIofAI #HR

On the season finale of the Generation AI podcast, LivePerson CEO John Sabino joins as a special guest to explain how to avoid "AI traps" and actually use the tech to generate ROI. This is an episode you won't want to miss! Listen in full wherever you get your podcasts, or watch the episode on our YouTube channel: https://lnkd.in/eURB7-uf #aipodcast #roiofai #cx #generationai

We're proud to partner with Tech Mahindra to deliver impactful customer service solutions. Together, we're transforming CX in the financial services and HLS (Healthcare and Life Sciences) industries. Read more below and in our press release: https://lnkd.in/eTmH6ScR #HLS #financialservices #CX #roiofai

Trying to understand how to get the most out of AI and automation in your contact center? Look no further! Olga R. joins a panel of all-star speakers at the CSS Executive Forum today to explain how it all works, including case studies and lessons learned from our partnerships with the world's top enterprises. See below for more info! #roiofai #aiforbusiness #contactcenter

When your customer base spans multiple countries, languages, and habits, a one-size-fits-all contact center solution is out of the question. Discover how SportPesa worked with LivePerson to build custom AI chatbots capable of handling FAQs in multiple languages. With an impressive 58% bot containment rate and significant increases in customer satisfaction, the SportPesa team achieved meaningful results in just a few short months. Keep reading to learn more 👉 https://lnkd.in/e8p_74q2 #casestudy #aiforbusiness #roiofai #contactcenter

We’re proud to share that LivePerson has been named a Sample Vendor in both the Gartner Hype Cycle for Digital Commerce, 2024 and the Gartner Hype Cycle for Banking Customer Experience, 2024. To learn more, read our press release! https://lnkd.in/e6yt46XA #analystreports #digitaltransformation #banking #cx *Gartner, Hype Cycle for Digital Commerce, 2024, By Sandy Shen, 8 July 2024. *Gartner, Hype Cycle for Banking Customer Experience, 2024, By Jonathan Jackson, Uri Lerner, Jeff Casey, 10 July 2024. *Gartner and Hype Cycle are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.

With our second season of the Generation AI podcast coming to a close, it’s time to take stock of what we’ve learned from our incredible guests — and where AI and CX are going next. In our Season Two Finale, host Ruth Zive is joined by a very special guest: LivePerson CEO John Sabino! This dream team digs deeper into conversations started by our all-star lineup of guests, including leaders from BNY, Northwestern Mutual, Ancestry, IBM, 8x8, Simpler Media Group, Inc., and many more. Ruth and John tap into these discussions, as well as John’s extensive experience as a top executive at B2B SaaS companies, to iron out just what enterprises need to be doing today to get the true ROI out of AI. With a new season of Generation AI on the horizon, listen to all of Seasons 1 and 2 wherever you get your podcasts: https://lnkd.in/eURB7-uf #aipodcast #roiofai #aiforbusiness #cx

New from the desk of LivePerson Chief Customer Officer Kevin Meeks: the latest edition of our newsletter! Kevin recently shared updates from across the business with our customers, and you can subscribe to the newsletter here on LinkedIn so you're always in the loop. Read this new installment for case studies, webinars, and tools you can use to get the real ROI of AI. #aiforbusiness #roiofai #newsletter

When you need to submit an insurance claim, the last thing you want to do is spend hours on the phone. That's why Zurich UK turned to LivePerson to streamline their claims process through WhatsApp, reducing the time to agree to claim settlements from over an hour to an average of just 13 minutes! Powered by LivePerson’s Conversation Shifting to WhatsApp, Zurich customers submit claims in a messaging conversation and get back to their day as quickly as possible. Learn more about Zurich’s collaboration with LivePerson here: https://lnkd.in/eCRAgycw #insurance #aiforbusiness #customerconversations