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Blue Oceans in Outer Space
Emerging markets Magazine ArticleTaking stock of the economic opportunities to be found beyond our planet -
Nobu Matsuhisa
Entrepreneurship Magazine ArticlePhotography: David Becker/Getty Images Nobu Matsuhisa learned how to make sushi in his native Japan and how to spice it up working as a young chef in Peru and Argentina. He ran a few ill-fated restaurants before finding success with Matsuhisa, in Beverly Hills, and Nobu, in New York. A customer, the actor Robert De […] -
Relentless Idealism for Tough Times
Recessions Magazine ArticleThe Idea in Brief It’s good that a recession forces businesses to operate more efficiently, but many panic and make damaging trade-offs. Alice Waters runs a thriftier kitchen these days at Chez Panisse, but she still gives top priority to quality and sustainability, both indispensable to the brand. In contrast to the many business owners […] -
Coming Up Short on Nonfinancial Performance Measurement
Decision making and problem solving Magazine ArticleTracking things like customer satisfaction and employee turnover can powerfully supplement traditional bookkeeping. Unfortunately, most companies botch the job. -
The Corporate Brand: Help or Hindrance?
Brand management Magazine ArticleLilypad Hotels and Resorts may rebrand its boutique properties under the corporate name. Will customers and hotel managers buy in—or simply check out? -
Capturing Customers’ Spare Change
Analytics and data science Magazine ArticleGetting customers to make impulse purchases at the checkout counter has always been more of an art than a science. Now, though, the fast-food industry is combining psychology and computer technology to increase impulse buying. This new sales strategy exploits what we call the “spare-change effect”—people’s willingness to buy with change goods that they wouldn’t […] -
The Ordinary Heroes of the Taj
Organizational culture Magazine ArticleHow an Indian hotel chain’s organizational culture nurtured employees who were willing to risk their lives to save their guests -
Life’s Work: Mario Batali
Entrepreneurship Magazine ArticleMario Batali wanted to grow up to be a banker in Spain. While studying business management and Spanish theater in college, he worked at a New Jersey restaurant called Stuff Yer Face and “fell addicted to the adrenal rush that happens during a dinner service.” He went on to become one of America’s most successful […] -
The Tourism Time Bomb
Global Business Magazine ArticleThe number of international tourist visits will more than double in the next dozen years. As demand for access to hot spots outpaces capacity, some companies... -
How the Sharing Economy Can Improve Your Next Business Trip
Time management Digital ArticleOn-demand services to try. -
Capitalizing on Capabilities
Corporate strategy Magazine ArticleAssets like leadership, talent, and speed are what produce superior market value. A capabilities audit can show you how you measure up—and how to build on your intangible strengths. -
How Smart Speakers Are Poised to Reinvent the Travel Industry
Technology & Operations Digital ArticleTools like Alexa and Google Assistant offer a whole new way of connecting with customers. -
Everyone Says They Listen to Their Customers-Here's How to Really Do It
Sales & Marketing Digital ArticleLessons from a luxury hotel chain. -
The Health Risks of Business Travel
Organizational Development Digital ArticleIn some cases, they're worth it. -
The Darwinian Workplace
Human resource management Magazine ArticleNew technology is helping employers systematically shift more work to their best employees. -
How an Airplane Laptop Ban Would Expose Company Data to Espionage
Innovation & Entrepreneurship Digital ArticleAnd how business travelers can respond. -
How to Avoid Frustrating Business Travel Mishaps
Leadership & Managing People Digital ArticleA concise guide. -
Innovate at Your Own Risk
Innovation & Entrepreneurship Magazine ArticleRisk aversion is undermining U.S. innovation, warns Deborah Wince-Smith, president of the Council on Competitiveness. -
Where Does the Airline Industry Go from Here?
Global Business Digital ArticleEighteen months into the pandemic, a panel of experts discuss what's changed, whether the bailouts were misspent, and if business travel is ever coming... -
Life’s Work: An Interview with Alain Ducasse
Cross-cultural management Magazine ArticlePhotography: Eric Leleu Alain Ducasse learned to love food on his parents’ farm. He received his first three-star Michelin rating—for Le Louis XV, in Monaco—when he was just 33 and now runs an empire of more than 20 restaurants (with a collective 19 Michelin stars) in cities from Tokyo to Las Vegas. Interviewed by Patrice […]
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Disney at the Crossroads of Disruptive Trends
Strategy & Execution Case Study11.95View Details Owing to its intangible nature and oligopolistic structure, the Media & Entertainment industry used to seem particularly difficulty to disrupt, and Disney... -
Lehman Brothers and the Securitization of American Express Charge-Card Receivables
Finance & Accounting Case Study11.95View Details In early 1992, Lehman Brothers had received a mandate from its affiliate, American Express Travel Related Services (TRS) Co., to securitize a portion... -
Steven B. Belkin
Innovation & Entrepreneurship Case Study5.00View Details Steven Belkin, 26 years old and 2 1/2 years out of HBS, has decided to leave a group travel company he has run for the last year to start his own similar... -
Doing Business in Istanbul, Turkey
Management Case Study11.95View Details This case examines the challenges and opportunities of doing business in Turkey. It highlights Turkey's economic transformation in the decades leading... -
Succession at Buchanan Transport
Leadership & Managing People Case Study11.95View Details The case relates the history of an Australian family transport firm from its foundation, through its expansion and diversification into agriculture and... -
FRESH AIR - Confidential Instructions for City of Boston Negotiation Team
Strategy & Execution Case Study5.00View Details Two-party or two-team, multi-issue, integrative/distributive negotiation between representatives of a new low-cost airline and a potential headquarters... -
SOOOUL: Navigating the Hype Cycle
Management Case Study11.95View Details Internet entrepreneur Awu Chen works to build an NFT-based venture focused on using blockchain technology to revitalize the appeal of craft goods by transitioning... -
TripIt: The Traveler's Agent
Innovation & Entrepreneurship Case Study11.95View Details In July 2008, the co-founders of TripIt, a free online travel organizer that aggregated travelers' bookings from many top travel Websites, had recently... -
Inkaterra
Strategy & Execution Case Study11.95View Details The case presents the unique business model of Inkaterra, a leading eco-tourism organization in Peru, and the different strategies the company can pursue... -
Binna Burra Lodge: Rebuilding an Iconic Australian Ecotourism Resort from the Ashes of the Bushfires
Management Case Study11.95View Details In December 2022, Steve Noakes, Board Chair of Binna Burra Lodge Ltd, Queensland, Australia learned that they had received government funding of AU$18... -
Will RacingThePlanet Ltd. Reach the Finish Line?
Innovation & Entrepreneurship Case Study11.95View Details Mary Gadams, founder and CEO of RacingThePlanet is facing one of the many logistical crises that her young Hong Kong-based venture faces as it stages... -
Chateau de Montana: Applying Data Analytics to Simulate Room Price of a Repositioned Hotel
Management Case Study11.95View Details Nicolas Dupont, the owner of Chateau de Montana, a struggling (and old) boutique hotel in Crans-Montana Ski Resort, Switzerland, wished to renovate and... -
Thomas Cook Group on the Brink (A)
Finance & Accounting Case Study11.95View Details Harriett Green, the newly appointed CEO of Thomas Cook Group, faces a daunting set of business and financial challenges at the 171-year old UK travel... -
Lebanon Mountain Trail Association: Aiming for Sustainability
Strategy & Execution Case Study11.95View Details In December 2016, the president of the Lebanon Mountain Trail Association (LMTA) was getting ready for a board of directors meeting during which the members... -
Uncle Nearest: Creating a Legacy
Management Case Study11.95View Details Fawn Weaver, as a Black woman and industry outsider in a capital-intensive, highly regulated, competitive and male-dominated spirits industry, successfully... -
Mygola.com: Deciding Its Place in the Online Travel Market
Strategy & Execution Case Study11.95View Details In the dynamic online travel industry, the founders of mygola.com (mygola) needed to decide on the company's future growth trajectory. The online travel... -
Chaudhary Group: Rebuilding Nepal (B)
Innovation & Entrepreneurship Case Study5.00View Details This B case is a supplement to the Chaudhary Group: Rebuilding Nepal case. Having successfully spearheaded relief work in the aftermath of the Nepal earthquake... -
The Wild Salmon Center
Sales & Marketing Case Study11.95View Details The Wild Salmon Center was originally created to provide anglers access to some of the best fishing in the world in return for funding research and conservation.... -
Icelandair (E): COVID-19
Strategy & Execution Case Study5.00View Details Case Supplement for Case IES782
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Disney at the Crossroads of Disruptive Trends
Strategy & Execution Case Study11.95View Details Owing to its intangible nature and oligopolistic structure, the Media & Entertainment industry used to seem particularly difficulty to disrupt, and Disney... -
Lehman Brothers and the Securitization of American Express Charge-Card Receivables
Finance & Accounting Case Study11.95View Details In early 1992, Lehman Brothers had received a mandate from its affiliate, American Express Travel Related Services (TRS) Co., to securitize a portion... -
Steven B. Belkin
Innovation & Entrepreneurship Case Study5.00View Details Steven Belkin, 26 years old and 2 1/2 years out of HBS, has decided to leave a group travel company he has run for the last year to start his own similar... -
Doing Business in Istanbul, Turkey
Management Case Study11.95View Details This case examines the challenges and opportunities of doing business in Turkey. It highlights Turkey's economic transformation in the decades leading... -
Blue Oceans in Outer Space
Emerging markets Magazine ArticleTaking stock of the economic opportunities to be found beyond our planet -
Nobu Matsuhisa
Entrepreneurship Magazine ArticlePhotography: David Becker/Getty Images Nobu Matsuhisa learned how to make sushi in his native Japan and how to spice it up working as a young chef in Peru and Argentina. He ran a few ill-fated restaurants before finding success with Matsuhisa, in Beverly Hills, and Nobu, in New York. A customer, the actor Robert De […] -
Succession at Buchanan Transport
Leadership & Managing People Case Study11.95View Details The case relates the history of an Australian family transport firm from its foundation, through its expansion and diversification into agriculture and... -
Relentless Idealism for Tough Times
Recessions Magazine ArticleThe Idea in Brief It’s good that a recession forces businesses to operate more efficiently, but many panic and make damaging trade-offs. Alice Waters runs a thriftier kitchen these days at Chez Panisse, but she still gives top priority to quality and sustainability, both indispensable to the brand. In contrast to the many business owners […] -
Coming Up Short on Nonfinancial Performance Measurement
Decision making and problem solving Magazine ArticleTracking things like customer satisfaction and employee turnover can powerfully supplement traditional bookkeeping. Unfortunately, most companies botch the job.