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Three Ways to Capitalize on Creative Tension
Leadership & Managing People Digital ArticleClashing management styles do not always lead to management clashes. Recently, we've noticed a trend with clients asking for help in coaching and consulting... -
How to Tell a Coworker They're Annoying You
Leadership & Managing People Digital ArticleIt's OK to bring it up. -
Manny Ramirez and the Dilemma of the Badly Behaved Superstar
Managing conflicts Digital ArticleIf you are a manager responsible for the fate of a superstar performer whom no one on your team can stand, look at what the Boston Red Sox did and smile. The Red Sox just traded Manny Ramirez — arguably the best player on their team, one of the best of his era – because […] -
How to Handle 3 Types of Difficult Conversations
Leadership & Managing People Digital ArticleThere's a wrong way and a better way. -
How to Repair a Damaged Professional Relationship
Managing conflicts Digital ArticleRecognize your culpability. -
Quality of Work Life—Learning from Tarrytown
Labor Magazine ArticleAt this large GM plant the union and management jointly seek to change the meaning of work itself -
Racial Remarks in the Workplace: Humor or Harassment?
Government policy and regulation Magazine ArticleA black man employed by a Minnesota trucking company had racial slurs directed at him and was the target of graffiti written by fellow workers. A U.S. district court held that the trucking company violated Title VII of the Civil Rights Act of 1964 and ordered it to take affirmative action and disciplinary measures against […] -
The Case of the Machinists’ Mutiny
Change management Magazine Article“You can’t be serious!” Mike Trail, the president and fourth-generation owner of Trail Manufacturing, stared at five older men standing uncomfortably in his small office. “I’m afraid we are, Mike.” Sandy Mulder, the most senior of the five, was polite but firm. “We won’t switch over to the new equipment. We want to continue to […] -
Disagreement Doesn’t Have to Be Divisive
Difficult conversations ResearchFour strategies for building bridges instead of walls. -
How to Fix Misunderstandings at Work and in Life
Business communication Digital ArticleYears ago a colleague left my firm and went to work for the enemy, so to speak, during a time of great personal challenge and difficulty for me. I was hurt and felt betrayed and unable to trust him. Years later we began working together again. But for me, every subsequent interaction with him occurred […] -
An Exercise to Help Your Team Feel More Comfortable with Conflict
Leadership & Managing People Digital ArticleGreat teams aren't afraid to disagree. -
Is Your Culture Too Nice?
Organizational culture Digital ArticleDo you avoid conflict? If you do, you’re not alone. Conflict avoidance is one of the most common characteristics of corporate cultures. At the same time it is one of the most pernicious and dangerous sources of unintentional complexity in organizational life. The tendency to avoid conflict — albeit inconvenient — is very human. Most […] -
What to Do When Your Coworker Brings Up Politics
Leadership & Managing People Digital ArticleTake a breath. It's going to be okay. -
The Antidote to Office Gossip
Leadership & Managing People Digital ArticleCommunicate clearly and honestly. -
7 Steps to Repair a Damaged Business Partnership
Managing conflicts Digital ArticleHow to resolve conflict with open, direct, and respectful conversations. -
When Your Colleague Is a Saboteur (HBR Case Study)
Organizational Development Magazine ArticleMark Landstad, relatively new to CliffBank's investment banking division, has a veteran teammate, Nicole Collins, who appears to be a reliable ally. However,... -
What to Do When Stakeholders Have Competing Visions
Interpersonal communication Digital ArticleAdvice for leaders on how to balance multiple interests and agendas. -
Case Study: When Two Leaders on the Senior Team Hate Each Other
Managing conflicts Magazine ArticleHow should a CEO address friction between his CFO and the sales chief? -
How to Manage Conflict in Virtual Teams
Leadership & Managing People Digital ArticleA little friction can be productive, but teams that aren't co-located present special challenges. -
Why Decisions Get Second-Guessed, and What to Do About It
Leadership & Managing People Digital ArticleStart by clarifying the decision-making process.
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John Hancock Mutual Life Insurance Co.: The Inflation Strategy Task Force (A)
Organizational Development Case Study11.95View Details 1980 was a critical time for John Hancock with high inflation, high interest rates, increased competition, and the desertion of policy holders seeking... -
Kay Sunderland: Making the Grade at Attain Learning
Organizational Development Case Study8.95View Details Kay Sunderland is an account director at Attain Learning Inc., a business training solutions company. In January 2011, one of Attain's most important... -
Negotiating for the Motion Picture Association of America and the Motion Picture Association: Jack Valenti (A)
Leadership & Managing People Case Study11.95View Details Summarizes the background and career highlights of Jack Valenti, longtime head of the Motion Picture Association of America and the Motion Picture Association.... -
Bamara Border Dispute - Initial War Telegram for Durnian Diplomats
Sales & Marketing Case Study5.00View Details Each team is composed of representatives from its country's Ministries of Foreign Relations, War, and Finance-each of which has a different perspective... -
Star Distributors, Inc. (A)
Organizational Development Case Study11.95View Details Depicts the conflict and organizational problems that emerged in a franchise operation owned by Paul Logan, an African American, and John Heyman, a white... -
Two Interpersonal Challenges
Leadership & Managing People Case Study11.95View Details This case uses two important examples based at the Stanford Hospital. In the first, Joe Kelly is diagnosed with fast-growing lung cancer and must quickly... -
Conoco's "Green" Oil Strategy (A)
Leadership & Managing People Case Study11.95View Details Conoco faces challenges in formulating a proactive environmental strategy for its proposed oil development in Ecuador's pristine tropical rain forest... -
Splitting the Founders' Equity Pie: Is Equal Equitable?
Innovation & Entrepreneurship Case Study11.95View Details Negotiating the initial equity split among founders is not as straight-forward as it might first appear. In this case, five Belgians launch Novosanis,... -
John Hancock Mutual Life Insurance Co.: The Inflation Strategy Task Force (B)
Organizational Development Case Study5.00View Details Describes what happened after the apparent eruption and traumas within the task force described in the (A) case. The task force moved from being "the... -
Richardson County Community Assocation Vignettes
Leadership & Managing People Case Study11.95View Details Mary Jones was the CEO of the Richardson County Community Association (RCCA), a nonprofit with assets of $250 million and annual grants totaling $50 million... -
Vol de Nuit: The Dream of the Flying Car at Lemond Automobiles SA
Leadership & Managing People Case Study11.95View Details The case describes the development of a radically new product within a large automobile company. It illustrates the difficulties encountered by the development... -
Donna Dubinsky and Apple Computer, Inc. (D)
Leadership & Managing People Case Study5.00View Details Accompanies Donna Dubinsky (A), (B), (C), and (E) but offers a unique additional perspective, that of the "antagonist" in this case, Debi Coleman. Coleman,... -
Power Dynamics in Organizations
Leadership & Managing People Case Study8.95View Details Designed to introduce the concepts of power and power dynamics to students in the MBA second-year elective course Power and Influence. Defines "power"... -
Wintel (A): Cooperation or Conflict
Strategy & Execution Case Study11.95View Details Examines the dynamic relationship between two complementors: Intel and Microsoft. Set in 1995, the case asks how Intel and Microsoft should solve a serious... -
Peter Welz: When a Marquee Prospect Plays Hardball (B)
Strategy & Execution Case Study5.00View Details An abstract is not available for this product. -
Clean Edge Razor: Splitting Hairs in Product Positioning
Sales & Marketing Case Study8.95View Details After three years of development, Paramount Health and Beauty Company is preparing to launch a new technologically advanced vibrating razor called Clean... -
Star Distributors, Inc. (B)
Organizational Development Case Study5.00View Details Presents the dilemma of Don Waters, vice president of Franchise Operations at Belmont Beverages. Waters must must decide what to do about the conflict... -
Saint George Triangle: A Multi-party Simulation (Participant Guide)
Leadership & Managing People Case Study8.95View Details The Saint George Triangle multi-party simulation centers on decision making at a top organizational level. Designed for executives, MBAs, HR professionals,... -
Slade Plating Department
Organizational Development Case Study11.95View Details Describes a conflict between the values and norms of a segment of an internal social system and those of management and the wider culture. Includes decision... -
Thomas Green: Power, Office Politics and a Career in Crisis
Organizational Development Case Study8.95View Details The case describes the dilemma of a marketing manager, Thomas Green, who, after being rapidly promoted, is harshly criticized by his boss, Frank Davis....
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John Hancock Mutual Life Insurance Co.: The Inflation Strategy Task Force (A)
Organizational Development Case Study11.95View Details 1980 was a critical time for John Hancock with high inflation, high interest rates, increased competition, and the desertion of policy holders seeking... -
Three Ways to Capitalize on Creative Tension
Leadership & Managing People Digital ArticleClashing management styles do not always lead to management clashes. Recently, we've noticed a trend with clients asking for help in coaching and consulting... -
How to Tell a Coworker They're Annoying You
Leadership & Managing People Digital ArticleIt's OK to bring it up. -
Manny Ramirez and the Dilemma of the Badly Behaved Superstar
Managing conflicts Digital ArticleIf you are a manager responsible for the fate of a superstar performer whom no one on your team can stand, look at what the Boston Red Sox did and smile. The Red Sox just traded Manny Ramirez — arguably the best player on their team, one of the best of his era – because […] -
How to Handle 3 Types of Difficult Conversations
Leadership & Managing People Digital ArticleThere's a wrong way and a better way. -
Kay Sunderland: Making the Grade at Attain Learning
Organizational Development Case Study8.95View Details Kay Sunderland is an account director at Attain Learning Inc., a business training solutions company. In January 2011, one of Attain's most important... -
Negotiating for the Motion Picture Association of America and the Motion Picture Association: Jack Valenti (A)
Leadership & Managing People Case Study11.95View Details Summarizes the background and career highlights of Jack Valenti, longtime head of the Motion Picture Association of America and the Motion Picture Association.... -
Too Hot to Handle? How to ManageRelationship Conflict
Leadership & Managing People Digital ArticleConventional wisdom, together with the weight of published management advice, recommends that management teams engage task conflict directly but avoid... -
Bamara Border Dispute - Initial War Telegram for Durnian Diplomats
Sales & Marketing Case Study5.00View Details Each team is composed of representatives from its country's Ministries of Foreign Relations, War, and Finance-each of which has a different perspective... -
How to Repair a Damaged Professional Relationship
Managing conflicts Digital ArticleRecognize your culpability.