AIML - Sr Program Manager, Infrastructure Capacity Planning & Operations - Siri & Search Intelligence
Cupertino, California, United States
Machine Learning and AI
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.
We’re looking for an exceptional Program Manager who is passionate about Apple’s product and values; who loves working with infrastructure technologies at scale; and who are committed to the hard work necessary to continuously improve. This is a highly technical position where the Program Manager will be responsible for infrastructure planning and delivery with an eye toward improving economics. We’re looking for people with a proven track record of infrastructure planning for high-quality global service under demanding usage that supports millions of users every day.
Description
- Work closely with Engineering, Operations, and Product teams in support of projects to scale cloud infrastructure and ensure responsible resource allocation and on-budget delivery.
- Drive resource allocation projects that bring clarity on service use and help define unit economics frameworks. Facilitate discussion across product teams to ensure alignment on use of infrastructure resources.
- Drive projects originating from the AI/ML Siri and Search Engineering teams which include cloud optimizations, observability through analytics and telemetry, client to server communications, platform scaling, and continuous integration of Open Source technologies.
- Support projects originating from Device Lab teams involving supply-demand planning, constraint modeling, defining utilization-based unit economics, and operationalization of planning constructs.
- Support projects involving traffic capacity planning factoring in growth in AI/ML workloads and optimization roadmaps.
- Drive comprehensive and real-time analytics and reporting on key operational measurements for capacity use. Lead cross-functional discussions to surface actionable trade-offs on cost, quality, performance, capacity, and reliability. Use that data to drive good priority and resourcing decisions.
- Build operational rigor to communicate progress and call to action on key budget OKRs with appropriate teams and leadership; both org-level updates and exec-level status.
- Build relationships across the organization and facilitate communication between cross-divisional groups.
- Work across all AI/ML teams to promote a culture of better operational planning.
Minimum Qualifications
- 10+ years of Product and/or Program management, or Business Analysis, or a related role with experience covering.
- Strong technical experience with cloud infrastructure and large scale systems. Bonus points for past roles with Engineering partnering and support experience.
- Career examples of hands-on involvement in delivering robust operational plans and budgets.
- Self-motivated, independent, and proactive; demonstrated creative and critical thinking capabilities; can quickly (realtime) triage, prioritize, and lead cross-functional teams under pressure.
- Outstanding communication and presentation skills, written and verbal, to all levels of an organization. High operational precision and attention to detail.
- Innate drive to improve how things work, with proven track record of driving dramatic improvements for team quality, performance, agility, or effectiveness.
Key Qualifications
Preferred Qualifications
- BS/MS EE/CS/CE or equivalent
Education & Experience
Additional Requirements
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.