Senior UX/UI Product Designer
London, Greater London, United Kingdom
Software and Services
The role is in Apple Services Engineering (ASE) in London. ASE is the team behind high profile services such as iCloud, Apple Music, Apple TV+, Apple Arcade and more. We are looking for a UX/UI Product Designer to help design the tools for our customer engagement and marketing automation platform.
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Description
The ASE Engineering Team is - amongst others - responsible for delivering communications to users across most of Apple’s Services (App Store, Apple Music, Apple TV+, Apple Fitness+ and more). To achieve this we are building internal marketing orchestration tools that help our internal Marketing team to fully deliver personalised and valuable customer-centric communications.
You will be working within a small team of engineers both front-end and back-end. The Experience Design team plays a crucial role within the Engineering organisation in gathering insights, translating business requirements, advocating for our users who perform complex tasks through to bringing our experiences to life with intuitive interfaces.
You will be responsible for:
* Leading the end-to-end design process, from discovery research to effective problem framing, ideation, co-creation, prototyping, and user testing, into high-fidelity designs that will achieve our goals.
* Collaborating with stakeholders to deliver excellent and consistent user experiences that goes beyond the product
* Representing the team in cross-functional discussions to drive alignment across participants
* Driving user centred design, consistency and usability across stakeholders and teams
* Contributing to and building out our design library
* Driving our platform’s visual language in tandem with Apple’s internal design system
* Facilitating design workshops
* Ensuring that your designs are implemented and shipped as designed
* Driving forward and managing multiple projects and initiatives at different levels of scope
Minimum Qualifications
- Bachelors degree in Design, Human-Computer Interaction, Computer Science or a related field
- Experience as a design practitioner with projects of varying scale, dealing with ambiguity and driving projects forward with user-centred design
- Excellent interaction and visual design skills and a portfolio of projects
- Pro-active, self-starter. You’re comfortable and have experience leading projects including planning, executing and delivering the work
- Effective communication and presentation skills, ability to listen, be proactive at addressing feedback, represent and advocate for UX and users
- Excellent collaboration skills with multidisciplinary teams; working alongside Product Management, Engineering and Program Managers and our users to effectively deliver excellent and intuitive products and features
Key Qualifications
Preferred Qualifications
- Natural interest in learning how things work “behind the scenes”, understanding engineering requirements as well as business inputs
- You get excited about solving a problem no matter how big or small
- You’re an empathetic Team Player. People matter to us. We all play a key-role in the success of our team’s work and our common objective is to ship the best possible products - or iterations of it - for our users
- Experience running design sprints and producing service blueprints, user journeys, experience maps
- Experience working in a complex, cross-functional organisation structure