Engineering Program Manager, Commerce Analytics, Apple Services Engineering
Seattle, Washington, United States
Software and Services
The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the Wallet, Apple Gift Card, Apple Card, Apple Pay Later, App Store, Apple TV, Apple Music, Apple Fitness+, and Apple Podcasts! They do it on a massive scale, meeting Apple’s high expectations and high performance in more than 150 countries—Apple Services Engineering Program Managers partner with engineers who build secure, end-to-end solutions. Thanks to Apple’s unique hardware, software, and services integration, engineers and program managers are partners in achieving a unified vision. That vision always includes a deep commitment to strengthening Apple’s privacy policy, one of Apple’s core values. Although services are a more significant part of Apple’s business than ever, these teams remain small, agile, and cross-functional, offering more significant exposure to the array of opportunities here.
Description
Specifically, we project manage the data engineering track for creating and enhancing data pipelines that support the Analytics Engineering space for Analytics Commerce Engineering space, Billings, Content Metadata, and Subscriptions data pipelines. We track multiple concurrent projects including scope, requirements, timelines, roadmaps, project plans, resource allocation, customer management, communications, engineering sprint coordination, and risk assessments — both within the team and with multiple project partners. We also collaborate with Engineering, Analytics, Production Support, QA, Information Security, Privacy, and other organizations to build and manage products to support Apple Services Engineering data pipelines. This is a team member position where the individual will drive Commerce Analytics Engineering programs, and drive cross-functional projects, while managing dependencies, and most often, multiple complex projects while partnering with our stakeholder and engineering teams to deliver great products.
Minimum Qualifications
- 5+ years of project management experience
- Project management experience or equivalent experience
- Exposure to large-scale data engineering and analytics with focus in business & data comprehension
Key Qualifications
Preferred Qualifications
- Project management — Able to juggle multiple small details while still delivering on larger programs
- High EI — able to navigate and communicate with strong stakeholder support, and wield influence without authority
- Familiarity with technologies and tools to collect analytics data from products and services
- Familiar with big data technologies
- Willing to deep dive to understand processes, systems, and policies
- Able to deal with ambiguity and be proactive; not too rigid, willing to learn & adjust
- Demonstrates the ability to drive cross-functional projects, manage dependencies, and most often, multiple complex projects in parallel
- Engages with our partners/stakeholders to solve solutions and bridge gaps
- Exceptional verbal, written, and presentation skills to all levels of our organization
- Exceptional personality for our team, organization, and Apple
- Passion for data
- Can articulate the data supported
- Knowledge with data infrastructure technologies a nice to have, but not required
- Experience with Subscriptions and in a Services organization is a plus but not required
- Has managed QA and UAT phases of data-intensive projects
- Strong facilitation skills to drive a comprehensive roadmap and experience managing agile ceremonies and methodologies are a plus
- Experience working with Billings and/or Content Metadata technologies preferred, but not required
Education & Experience
Information Systems, Computer Science, or Engineering majors preferred
Additional Requirements
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.