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Mental Health, Wellness, and Resilience for Transit System Workers (2024) / Chapter Skim
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Pages 7-8

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From page 7...
... The specific resources provided by EAPs vary between transit agencies but may include medical assessments, referrals for counseling, financial literacy classes, grief counseling, smoking cessation programs, or referrals to substance misuse treatment programs. Frontline transit worker: For the purposes of this report, a frontline transit worker is a transit agency staff person who interacts with the public; this can include operators, station agents, people who work with ticketing machines, fare inspectors, mechanics that may engage with the public while reporting on-site for vehicle or other repairs, customer service representatives, dispatchers, transit police, and other cleaning and maintenance staff.
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Key Terms

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  • protective equipment

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  • union assistance
  • stress disorder
  • resources provided

  • cause serious
  • station agents
  • workplace injuries
  • staff person
  • agency staff

  • health administration
  • include medical
  • defines ppe
  • grief counseling
  • ticketing machines

  • transit worker
  • include operators
  • employees free
  • administration defines
  • specific resources

  • minimize exposure
  • serious workplace
  • substance misuse
  • transit police
  • smoking cessation


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