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The specific resources provided by EAPs vary between transit agencies but may include medical assessments, referrals for counseling, financial literacy classes, grief counseling, smoking cessation programs, or referrals to substance misuse treatment programs. Frontline transit worker: For the purposes of this report, a frontline transit worker is a transit agency staff person who interacts with the public; this can include operators, station agents, people who work with ticketing machines, fare inspectors, mechanics that may engage with the public while reporting on-site for vehicle or other repairs, customer service representatives, dispatchers, transit police, and other cleaning and maintenance staff.
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