Monrovia Couple Named Baskin-Robbins’ Operators Of The Year

MONROVIA, CA — Monrovia couple Arun and Binny Malik were named the 2019 Baskin-Robbins Operators of the Year at a recent award ceremony at the Institute of Contemporary Art in Boston.

Each year, the award is given to an "outstanding franchisee who excels in all areas of operating outstanding Baskin-Robbins restaurants," the Baskin-Robbins press release said.

"With two Baskin-Robbins shops, Arun and Binny foster a strong ‘People First’ culture through employee recognition, new crew member training and window readiness training," Jason Maceda, a senior vice president for Baskin-Robbins, said. "They ensure their crew are comfortable in their roles and empowered to make decisions that positively impact the business."

Arun and Binny are always willing to make changes to improve and invest in the equipment, tools and training to enable their team members to deliver an excellent guest experience, Jonathan Biggs, a vice president of operations for Baskin-Robbins, said in a statement. The duo are committed to developing new stores, while continuing to establish their existing stores within the local community, Biggs said.

"We have to share this award with our employees," Arun said. "Our team members are responsible for promoting the brand and providing superior customer service in our shops. We’re so honored to accept this recognition on their behalf."

Binny said they wouldn't excel at what they do without the dedication and cooperation of everyone on their team — and the award belongs to everyone in their organization.