Walgreens Addresses Nationwide Phone Issues For Customers

DEERFIELD, IL — Walgreens customers were taking to social media Tuesday following phone outages across the country. The Deerfield-based company told Patch it was a hardware issue within Verizon's voice network that impacted Walgreens' voice services.

"The issue was fixed and service is operating normally again," Fraser Engerman, senior director of external relations, said via email. "We apologize for any disruption to our customers and patients."

Walgreens Boots Alliance, the parent company of Walgreens, oversees more than 9,000 drugstores across the United States and in Canada.

Earlier in the day, Walgreens was responding to concerned customers on social media platforms like Twitter on an individual basis, but has not issued any statements specifically addressing the issue.

Arielle Zionts, a rural health reporter for Kaiser Health News in South Dakota, said in a Twitter post "the phone system for Walgreens is down/messed up nationwide, according to a customer service agent."