National Grid Warns of Utility Bill Scammers

Once again National Grid customers in New England are being targeted by utility bill scammers demanding immediate payment for electric bill balances, which customers might not even owe.

The fraudulent callers are claiming to be from National Grid and threatening customers with immediate service shut-off unless they provide credit card or bank account numbers. The calls are originating from a 617 area code phone number. When the number is called, the person answering identifies them self as being from National Grid.

There have been numerous reports of these types of scams in several states over the past year. National Grid has issued multiple consumer warnings advising customers to be wary of any caller who threatens service termination unless an immediate payment is made.

National Grid does contact customers with past due balances by phone to offer payment options, but never demands direct payment over the telephone. If customers wish, they can arrange for a payment by check, credit card or debit card if they speak directly to a customer service representative. Payment can also be made by credit card or debit card without a representative’s assistance.

Customers who have received calls demanding immediate payment and are asked for bank account information should contact National Grid immediately. To verify information and for any billing-related questions in New England, customers should call National Grid’s Customer Contact Center at 1-800-322-3223.