Widevine L1 downgraded to L3

[Subhro99]

I am using Galaxy S23FE, from the day1 I am noticing that my device's security level is constantly downgrading to L3 from L1.

After a re-start it's fixed, but again after a week it's downgrading to L3.

Come on samsung it's 2024. Still you can't fix this small issue from 2019?

Any suggestions community? Really appreciated.

[manjitgill]

The most prevalent issue with Samsung's flagship phones is well-known.

I'm using the S23 Ultra.

Samsung is disregarding it.

Solution: To verify Widevine Certification, navigate to Settings > Security and Privacy > Updates, check for a Google Play system update, install it, restart your phone, and then check.

[Subhro99]

Honestly, I just restarted and it's again back to l1. But why this is happening in the first place.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Subhro99]

Hi, I have submitted the log report with a screenshot of it. Requesting you to check it.

[Shady02]

Facing same issue on my s23 ultra, don't know why samsung give this kind of a service to there flagship phone users...need to think 1000 times in future to buy any samsung products