sumansannyasi
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07-16-2024 02:49 PM (Last edited 07-17-2024 10:00 PM ) in
Others
I brought a new galaxy book 4 pro on Last week of April 2024. Just 2 months away mid june my laptop screen get a cracked on over hitting. When i visit on SAMSUNG service center they take some pictures of my laptop screen and told wait for 2 or 3 days. Then they call me and told it's out of the warranty bcz of screen cracked. Now what I do, please advise me on the path forward. Should I seek a screen replacement, or I embrace imperfection and continue my quest with a battle-scarred display?
![image image](https://r2.community.samsung.com/t5/image/serverpage/image-id/4538909i14BF284776D1EF8C/image-size/large?v=v2&px=999)
Please check attachment
2 Comments
cs_member10
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07-17-2024 10:09 AM in
OthersDear Samsung Member,
Greetings from Samsung Customer Support!
We would request you kindly contact the dedicated WhatsApp helpline ( 1800-5-7267864 Operations 24*7 ) they will guide you with the exact information regarding this.
Warm Regards,
Samsung Customer Support
sumansannyasi
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07-17-2024 09:58 PM (Last edited 07-17-2024 10:00 PM ) in
Others
I contact Samsung Customer Support team, and told them my problem, but they told me to same things what the service center man told.
Please check the link
https://www.reddit.com/r/GalaxyBook/comments/1bqps8u/the_cracked_screen_issue_is_still_present_on_th...
Please check the link
https://www.reddit.com/r/GalaxyBook/comments/1bqps8u/the_cracked_screen_issue_is_still_present_on_th...
![](/https/r2.community.samsung.com/skins/images/C70B2055DDD8D2322B48E2A43F88051B/responsive_peak/images/icon_anonymous_message.png)