Original topic:

Galaxy Book 4 Pro Screen cracked

(Topic created on: 07-16-2024 02:49 PM)
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sumansannyasi
Active Level 3
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I brought a new galaxy book 4 pro on Last week of April 2024. Just 2 months away mid june my laptop screen get a cracked on over hitting. When i visit on SAMSUNG service center they take some pictures of my laptop screen and told wait for 2 or 3 days. Then they call me and told it's out of the warranty bcz of screen cracked. Now what I do, please advise me on the path forward. Should I seek a screen replacement, or I embrace imperfection and continue my quest with a battle-scarred display?

image

Please check attachment 
2 Comments
cs_member10
Expert Level 5
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you kindly contact the dedicated WhatsApp helpline ( 1800-5-7267864 Operations 24*7 ) they will guide you with the exact information regarding this.

Warm Regards,
Samsung Customer Support

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sumansannyasi
Active Level 3
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I contact Samsung Customer Support team, and told them my problem, but they told me to same things what the service center man told.
Please check the link
https://www.reddit.com/r/GalaxyBook/comments/1bqps8u/the_cracked_screen_issue_is_still_present_on_th...
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