Original topic:

Software update and flip cover is not working

(Topic created on: 06-29-2024 11:52 AM)
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daljeet000001
Active Level 1
Options
Samsung Online Store
After my first software update today all the flip cover features are gone? Really disappointed. Any solution pls
5 Comments
goodthings
Expert Level 5
Samsung Online Store
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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daljeet000001
Active Level 1
Samsung Online Store
I visited to samsung customer care centre and there was a little update pending in software or else.

My query is resolved.
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goodthings
Expert Level 5
Samsung Online Store
Your's most welcome to here.
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cs_member10
Expert Level 5
Samsung Online Store

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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daljeet000001
Active Level 1
Samsung Online Store
Also you can uncover your phone once and cover it in little time max chances to get the problem resolved...
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