Glassix Description
Glassix is an AI-powered unified message platform that connects your customer conversations across all digital channels - instant messaging apps, SMS text, email conversations and live chat on your app or website.
The platform is a secure subscription service that offers a robust feature set. It also includes visual chatbot tools with no/low-code, which require no technical expertise to use. Customers can get started quickly with GPT-4-powered conversational AI capabilities, or use the Glassix API for highly customized experiences. Glassix, in collaboration with a global integration partner network, serves a growing client base of established brands, small businesses, and high-growth ventures.
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Glassix Features and Options
Glassix User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Glassix is hitting the mark for us! Date: Mar 17 2024
Summary: Glassix provides skilled performance, a skilled customer service team, and effortless lead communication for the deployment of websites.
Positive: I like using Glassix. Its AI-suggested replies function facilitates smooth channel transitions while maintaining context, allowing for instantaneous click-to-answer consumer inquiries.
Negative: The platform has no drawbacks and offers us everyday advantages.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Customer communication is much organized using Glassix Date: Mar 17 2024
Summary: We are now able to provide more individualized client care thanks to Glassix. Response times have decreased substantially, and the degree of customer satisfaction has gone up.
Positive: We are able to handle all of our social media activities in one spot because of Glassix's outstanding collaboration with social media sites. For my staff and me, getting every thing in one place is amazing.
Negative: Few demo videos on utilizing AI features would be a great help.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Using Glassix AI chatbot we manage to resolve 60% of mundane customer questions Date: Jan 20 2024
Summary: The experience is smooth and friendly, the product is easy to use and the AI features and chatbot are really making a difference in our day to day lives.
Positive: The AI chatbot is a complete game changer for us, we're able to serve customers through various channels like, WhatsApp, Apple Business Messages, our website, and social which helps us not just stay prompt via multiple channels but also to provide a unified and consistent brand voice.
Negative: I don't see any downsides as of now, the product is really intuitive and easy to operate and it seems like a good bang for our bucks.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Glassix is super easy to use and make our daily routine SO productive! Date: Jan 18 2024
Summary: The experience is effortless, and their team is really awesome, providing fast responses and answering any questions we might have.
Positive: We love using the AI unified inbox to handle our support tickets and the chatbot for resolving repetitive client requests. In addition, I have to say that the platform provides really helpful features like AI-suggested replies and auto-tagging of conversations that plays so well with our business objectives.
Negative: Would love to have the ability to segment closed conversations and present reports for more than 12 months ago.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Best Customer Support Software Date: Jan 17 2024
Summary: Excellent experience working with the Glassix software, their support team is truly awesome and they always prompt and helpful.
Positive: We love the AI chatbot and the unified inbox, the ability to handle support tickets using the AI features making our job much easier. From auto-suggested replies to one-click conversations summary, Glassix makes it super easy to work in customer support.
Negative: AI chatbot is a complete game changer.
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The unified inbox is very easy and intuitive to use.
The AI features are amazing and making our day to day much easier.
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