If your Siri Remote or Apple TV Remote isn’t working
If your remote isn’t working as expected, find out what to do.
Try following these steps first
Stay within about 6 metres (20 feet) of your Apple TV and move anything that is blocking the path between your remote and the front of your Apple TV, television, receiver and sound bar.
Charge your remote for 30 minutes using a USB-C to USB or Lightning to USB cable and a USB wall charger.
Unplug your Apple TV from its power socket. Wait at least six seconds and then plug it back in.
Restart your remote
![Apple TV Remotes with TV/Control Centre button and Volume Down button highlighted in blue](https://cdsassets.apple.com/live/7WUAS350/images/apple-tv/apple-tv-restart-remote-graphic.png)
If your remote still isn’t working as expected, try restarting your remote.
Press and hold the
and the at the same time. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again.Release the buttons. Then wait 5 to 10 seconds for a Connection Lost notification to appear on your TV screen.
Wait while your remote restarts. When the Connected notification appears, you can use your remote.
Pair your remote
![Apple TV Remotes with Back (or Menu) and Volume Up buttons highlighted in blue](https://cdsassets.apple.com/live/7WUAS350/images/apple-tv/apple-tv-pair-remote-graphic.png)
If your remote still isn’t working as expected, try pairing your remote to your Apple TV again.
Point your remote at your Apple TV. Make sure the remote is about 7.5cm from your Apple TV.
Press and hold
(or Menu) and for 5 seconds.If you're asked to do so, place your remote on top of your Apple TV to finish pairing.
If you can’t pair your remote, make sure your Apple TV has been updated to the latest version of tvOS. You can use the Apple TV Remote on your iPhone or iPad to navigate your Apple TV to check which version of tvOS you have.
Get more help
If the volume buttons on your Apple TV Remote stop working, find out what to do.
If your Apple TV Remote (aluminium or white) isn’t working, find out what to do.
If you still need help, contact Apple Support.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.