Top critical review
1.0 out of 5 starsDisappointing
Reviewed in Canada on November 26, 2022
First of all, this tv was supposed to be a birthday present and it was meant to be delivered on Wednesday. It arrived today, Friday in the evening.
After mounting the tv on my wall I tried to enjoy it and I turned it on, asked me to select my language ( Canadian English) and after that asked me to pair the remote. I found that odd because the remote turned it on and allowed me to select the language.
After trying all the tricks and techniques that google could throw at us we couldn’t make it work.
Contacted the Amazon customer service trying to replace the TV and the remote. But after I had to repeat myself explaining that I’ve done all the things they were suggesting they started to ask me the same questions all over again! It was like the customer service agent was not listening to any of what I just said. Extremely frustrating.
At the end they did not wanted to do a TV and remote exchange. Just the freaking remote.
Update on the the tv issue.
Amazon told me they would send a new remote within 2 business days. So far, no new remote.
I borrow a remote from a friend so I could use the tv ms we were able to pair the loaner remote. Everything was good until the tv decided tu turn off the wi-fi. I went to networks on the options menu but it will not let me turn on the Wi-fi. I reseted my router as per Amazon recommendation but no luck at all making the tv reconnect to my Wi-fi. It just won’t let me do anything.
I disconnected my tv, went back to factory setting and once again, it will not detect any controller and it won’t let me do anything.
I will contact Amazon CS and arrange a return for this disappointment of tv.
Stay tuned for more updates.
December 13
I got an email stating that I will get charged the monthly payment for the tv. I contacted customer service and let them know that I drop off the tv at the UPS on December 7th and I provide them with the drop off receipt number. I asked them when they received the tv at the warehouse and they told me December 9th. I told them that I found it unfair to get charged for something I do not have anymore and has been returned to the company. The CS guy just told me that once the item is checked I would get a reimbursement for the initial payment and the charge.
Anyway, it will be the first and last time that I will use the monthly payment option and purchase a big electronic from them.