About Free Returns at Amazon.co.uk

You can return most items sold on Amazon.co.uk within 30 days. When you return an item, you may see different return options depending on the seller, item, or reason for return.


Step 1:

Start your return on the Your Orders page and select the item(s) you want to return.

Step 2:

Select the return reason and best return option for you. Every return-eligible item fulfilled by Amazon has a FREE Drop off option.

Step 3:

Drop it off in the most convenient way for you. Receive your refund.

Get product support

We offer solutions to help you try to fix any issues, so that you can keep and love the things you buy. Because sometimes no return is the easiest return of all. Learn more about product support.

Talk to our team of technical problem solvers

They can help you with troubleshooting or setting up your new devices.

Get answers straight from the manufacturer

Find easy access to user guides, manuals and customer service contact links.

Returns support

Return, replace or exchange items. Start a return by going to Your Orders.

Return Items

Manage recent returns

Print return labels and check the status of your recent returns.

Return a gift

Start a gift return by using the order number (e.g. 123-1234567-1234567) on the Gift Returns page.

Frequently asked questions

What can I return for FREE?

You may return for FREE most items fulfilled by Amazon within 30 days of delivery for a full refund. Learn more about the Return Policy.

How do I get FREE return shipping?

All return-eligible items, weighing under 22.6kg, delivered by Amazon to an address in the UK, have at least one free drop off option. Look for “Free returns” next to the price to confirm that the item qualifies for free returns. You can start your return via the Online Returns Support Center by clicking on Return Items. Learn more on the return process.

How do label-free, box-free returns work?

Don’t worry about printing a label or packing up your item. Just go to Your Orders and select the item that you wish to return. Tell us why you want to return this item, then choose a drop-off location that supports label-free, box-free returns. We’ll send you a QR code; bring your code and item to the drop-off location, and you’re done.

When will I get my refund?

Most items are fully refunded in 5-7 business days after we have received and processed your return. However, you can also choose refunding to your Amazon account balance, which takes one business day. Learn more about Refunds for items sold by Amazon and by Marketplace sellers.

Does Amazon offer replacements and exchanges?

Yes, you can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you received a damaged or defective item, we’ll send you a replacement of the exact item. If you would like to exchange an item for another, you can exchange eligible items for a different size or colour or for an item in your Basket. Learn more about exchanges.

*For more detailed information on returns and refunds see Return and refunds.