Insurance Product Information Document: click here
Purchase options and add-ons
DEMANDS AND NEEDS: This insurance meets your demands and needs if you wish to protect your new or Amazon renewed product against accidental damage and breakdown (not covered by the manufacturer’s guarantee). For full product description, please read the Insurance Product Information Document (IPID) and policy terms by following the links provided.
WHAT'S COVERED: Immediate protection against accidental damage, along with cover for breakdowns and faults not covered by the seller/manufacturer warranty. KEY EXCLUSIONS: The following are not covered - Theft, loss, cosmetic damage, intentional or malicious damage, not taking reasonable care, improper use (as defined in IPID), accessories not included with the product when purchased, electronic virus or software problems, or the contents of your product (e.g. data, photos, videos, contacts).
CLAIMS: No excess to pay. Upon a successful claim, if your product can't be repaired it will either be replaced or we'll issue an Amazon e-gift card to the value of a replacement. Upon replacement or e-gift card settlement your policy will end. 98% of claims accepted (avg. Apr-23 to Feb-24).
RESTRICTIONS: Covers a single product purchased on Amazon as new (with a manufacturer guarantee of at least one year) or Amazon Renewed. If you are unable to provide the insured product at point of claim for inspection it will be classed as lost and not covered. We will perform a maximum of 3 repairs in any 12 month period. Cover is for UK residents (excluding Channel Islands and Isle of Man) aged 18 years and over.
CANCEL ANYTIME: Full refund if within 30 days and no claim has been made. Otherwise pro-rated refund based on remaining term less claim costs.
Customer Reviews, including Product Star Ratings, help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
