Top critical review
3.0 out of 5 starsUser guide for Seniors re. latest technology
Reviewed in Australia on 3 August 2024
For years I have had a kindle 5th edition with buttons to turn pages, to go to different parts of the book etc. with a user guide inside. I have had hundreds of ebooks in ; no problem ever till the WiFi was discontinued.
But the 11th edition paperwhite was a big challenge. A hassle to register with the passwords denied, the code rejected. It's a frustrated back & forth game from email to Kindle. Finally with help by phone it was registered, my ebooks downloaded .
But then with no manual guide I could only swipe/turn the pages. Could not gather my books into a collection; go to beginning or end. So I finally returned the Kindle useless to me. No one via ' chat' or 'phone' told me that the complete manuals were on sale as well. Which is unfair because an item should be sold with a user guide how to use it.,especially as it is not cheap, and, its new updated technology made our old favourite Kindle obsolete and useless. It's not fair trading without a manual guide.
The Amazon Customer Service is so frustrating, with robot questions and answers that do not apply to all problems. What happened to human contact?
That's my blunt feedback to Amazon on behalf of loyal Seniors customers..