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Customer Review
Reviewed in the United States on September 18, 2020
Purchased the grill and it was delivered with a broken knob and a faulty regulator. I called Weber customer service (800) 446-1071. Within three days I had the replacement parts which were super easy to install. Held my breath and attempted to light my grill. Like magic, the gas ran freely, the ignitor sparked and voila, FLAME!!! IT WORKS PERFECTLY!!!
I have to give a shout out to Weber customer service. The wait time on the phone was a bit long but it was so worth it. Helpful and understanding doesn't even begin to cover it. Three days for replacement parts, that's amazing considering we are in a pandemic and some jackass needs grill parts. I truly can not say enough about the superior customer service.
REGISTER YOUR GRILL!!! This is how you get the 10 year warranty and those free replacement parts. Take the extra time on the internet to register your grill, just do it and you'll have 10 years of piece of mind.
Now for the grill... It heats so evenly and controlling the heat is easy to do. No matter if you are using the direct heat or indirect method it heats and cooks wonderfully. The rotisserie is amazing! The hens and chickens we've cooked are full of flavor and moist. The side burner is really nice to keep sauces warm if you make your own. If you need a quick melt to brown butter or sauté veggies in a skillet it rocks! Watch the heat if you like to cook an egg for your burger however, the heat can jump up quickly and the burner function is the most difficult to control.
All-in-all, this is the best grill we've ever purchased. Totally worth every penny and then some. I would recommend this grill to anyone without hesitation. Enjoy!
I have to give a shout out to Weber customer service. The wait time on the phone was a bit long but it was so worth it. Helpful and understanding doesn't even begin to cover it. Three days for replacement parts, that's amazing considering we are in a pandemic and some jackass needs grill parts. I truly can not say enough about the superior customer service.
REGISTER YOUR GRILL!!! This is how you get the 10 year warranty and those free replacement parts. Take the extra time on the internet to register your grill, just do it and you'll have 10 years of piece of mind.
Now for the grill... It heats so evenly and controlling the heat is easy to do. No matter if you are using the direct heat or indirect method it heats and cooks wonderfully. The rotisserie is amazing! The hens and chickens we've cooked are full of flavor and moist. The side burner is really nice to keep sauces warm if you make your own. If you need a quick melt to brown butter or sauté veggies in a skillet it rocks! Watch the heat if you like to cook an egg for your burger however, the heat can jump up quickly and the burner function is the most difficult to control.
All-in-all, this is the best grill we've ever purchased. Totally worth every penny and then some. I would recommend this grill to anyone without hesitation. Enjoy!
