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Customer Review
Reviewed in the United States on December 30, 2023
This is a solid product, though just a bit overpriced IMO - The lock itself works pretty well, I can lock/unlock it with my phone no problem and added it to my Apple Wallet using Home Keys and it works pretty reliably, you do have to make sure the deadbolt has a perfectly straight and clear path though, since it seems the motor isn't very powerful and if it faces any resistance at all then the app will tell you it failed to lock. Otherwise, it looks good, works well, and overall I'm satisfied with that aspect. Sharing keys with my roommates/friends also works very well, it just texts them a link and once they download the app they have the key already, nice and easy.
The Level Connect however is causing me issues - that is the piece that is required to connect it to Alexa/Google Home, or to lock/unlock the door when i'm not home. I go through the setup step by step and it tells me everything is working perfectly and setup succeeded, but when I look at the device in the app it shows the status as "Updating..." indefinitely and I cannot use it. I learned it needs to be connected to a 2.4GHz network, so just know that if your network is only 5GHz then it will not work(most networks broadcast both using the same Wifi name nowadays).
Otherwise, it seems to me like their network infrastructure is a bit spotty, I'm currently unable to log into my account on my computer, and trying to reset my password doesn't send me an email like it says it should. Maybe some of their services are just down right now, maybe this happens often, I don't know. But for now, I am unable to use any of the functionality that requires Wifi and I have no idea if I ever will.
I will say though, I contacted support a couple times and they were quick and easy to get a hold of and were very helpful, so they have that going for them.
5/5 for the lock itself, 1/5 for the Level Connect, so they even out to a 3/5 for me. If you don't care about remote locking or telling Alexa/Google to do it for you, just save a few bucks and get the lock without the Level Connect
The Level Connect however is causing me issues - that is the piece that is required to connect it to Alexa/Google Home, or to lock/unlock the door when i'm not home. I go through the setup step by step and it tells me everything is working perfectly and setup succeeded, but when I look at the device in the app it shows the status as "Updating..." indefinitely and I cannot use it. I learned it needs to be connected to a 2.4GHz network, so just know that if your network is only 5GHz then it will not work(most networks broadcast both using the same Wifi name nowadays).
Otherwise, it seems to me like their network infrastructure is a bit spotty, I'm currently unable to log into my account on my computer, and trying to reset my password doesn't send me an email like it says it should. Maybe some of their services are just down right now, maybe this happens often, I don't know. But for now, I am unable to use any of the functionality that requires Wifi and I have no idea if I ever will.
I will say though, I contacted support a couple times and they were quick and easy to get a hold of and were very helpful, so they have that going for them.
5/5 for the lock itself, 1/5 for the Level Connect, so they even out to a 3/5 for me. If you don't care about remote locking or telling Alexa/Google to do it for you, just save a few bucks and get the lock without the Level Connect
