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Customer Review
Reviewed in the United States on October 12, 2020
We used this product as a power source for traveling across the country during the pandemic both ways. We also will use the Jackery 500 for camping ,going skiing and road trips. We are tired of not having sufficient power while camping and traveling mostly for running a refrigerator so we can ditch the pains of ice coolers. This unit ran the Wynter 65 refrigerator quite nicely. This is almost 2 cubic foot of fridge space and enough for two adults and two kids to go about 9 days without needing to go to the store. While traveling the AC outlet from the back of the truck charged the Jackery, but when we stopped for more than a couple days we would run the Jackery off the solar panel. The Jackery then used its output port to run the fridge. When the car shut off its charging to the Jackery the Jackery continued to power the fridge with its DC 12 volt output. Its an ideal set up. The Jackery does support pass thru charging, which means it can take a charge in while it outputs power out to a device like the fridge. its small, does not seem to get hot, easy to use and also has USB outputs to run laptops and tablets and head lamp charge needs. I highly recommend Jackery as a company. the warranty is solid and we even got an extra year by registering. I talked to Jackery personally and they are a great company to deal with, they are responsive, reactive and really work with the end user to solve their concern. Also, they are the kind of company that goes out of their way to make future upgrades as painless as possible, likely offering trade ins or deals on replacement units. I highly recommend registering your product and if you have any issues to contact them as they are an excellent company to deal with.
The reason I am only giving 4 stars is that more than a few times now (I believe 4 or 5 now) I have had the Jackery shut off its output for no reason. This was caught within several hours and the unit restarted so the refrigerator does not start to get warm. I read around and tried to find out if there is a reason the Jackery should do this if no power is demanded for some time or any other reason and it was unclear if the Jackery should ever turn its output off. IMO as an engineer... unless the unit is going to catch fire or to save the batteries from damage, software inside it should absolutely never turn off the output for really any reason, ever.
it was also almost impossible to get Jackery to give me the part number for the auxillary output DC plug. they don't sell just a connector or a connector on bare wires so you can manually hook up yourself. They were awesome and they gave me an adapter for free, but it really wasn't what I wanted which was the specs for the DC output connector so I could buy a few aftermarket ones. Same goes for the DC input connector. They gave me one to a cigarette lighter but would not give me the actual dimensions and part number so I could get my own and build what I needed.
The reason I am only giving 4 stars is that more than a few times now (I believe 4 or 5 now) I have had the Jackery shut off its output for no reason. This was caught within several hours and the unit restarted so the refrigerator does not start to get warm. I read around and tried to find out if there is a reason the Jackery should do this if no power is demanded for some time or any other reason and it was unclear if the Jackery should ever turn its output off. IMO as an engineer... unless the unit is going to catch fire or to save the batteries from damage, software inside it should absolutely never turn off the output for really any reason, ever.
it was also almost impossible to get Jackery to give me the part number for the auxillary output DC plug. they don't sell just a connector or a connector on bare wires so you can manually hook up yourself. They were awesome and they gave me an adapter for free, but it really wasn't what I wanted which was the specs for the DC output connector so I could buy a few aftermarket ones. Same goes for the DC input connector. They gave me one to a cigarette lighter but would not give me the actual dimensions and part number so I could get my own and build what I needed.
