Skip to main content
Customer Review
Reviewed in the United States on March 14, 2013
I have had this for six months now and figured I would relay my experience with it.
I bought this at the same time as a new water softener and installed them together. I was excited to find this unit as a tankless water heater has been on my wish list for some time but prohibitively expensive. The cost on this one was within my budget and the technology seemed second to none, mix that with the lifetime warranty and I could not think of a good reason not to purchase one, especially with all the good reviews on Amazon.
I installed it on a Thursday night and had I done a little more homework I may have waited on the purchase. The necessary supplies for installation cost me almost $300. In my excitement for finding a tankless water heater rated for my usage and in my price range, I neglected to look into the cost of necessary fittings and wiring to install it. Oh well, I do not regret it and am glad I purchased it. I found installation to be very straightforward and easy and would expect most people who have a little familiarity with plumbing and electrical to find the same. The warranty does state it is only valid if a licensed contractor installs it but (as will be seen below) the fact I am not licensed did not prevent them from replacing my unit - they did not even ask if I was licensed.
After install I noticed small amounts of water pooling around the first heat exchanger. The leak was minor but still, I hesitated using the heater as I wasn't sure if the leak would grow under pressure and temp cycles. I watched it over the weekend then called the Support line Monday morning to get help. I was told everyone in tech support was busy and I would get a call back within the hour. No one called so I called back a couple hours later and was told Tech Support was at lunch and they would call back within the hour. Again no call so again, I called back a couple hours later and they were closed since they were in FL and I live in MT. In desperation I filled out the online form on their website asking what I needed to do to get tech support for my brand new *leaking* water heater. Within minutes I got an email reply from Carlos A. Cabrera, President of Operations apologizing no one got back to me and telling me he would schedule a replacement to be sent out the next day. Which he did.
The replacement unit was shipped ground and so took a couple days to arrive, when it did I swapped it out and returned the leaking one to them. The new unit worked great and has been working ever since. When the first one started leaking I was concerned I had purchased an inexpensive water heater that leaked from a small company and I was going to be stuck with it. Not so, once Carlos got involved the new unit was sent within hours. I am very happy with their customer support (I can't speak for their tech support as they never called me back).
We are on a private well and I have measured the incoming water to be just above 40 degrees. The heater is set to 120 and does a pretty good job of heating the water. I have not changed any of our shower heads, they are all 2.5 gpm and showering does not seem to be a problem - endless hot water. I have four kids and they can all shower back to back without the last couple complaining about cold showers. Two showers at the same time can be a problem but that is to be expected as the manual states with 40 degree incoming water it can only heat water to 105 degrees at 2.8 gpm, so one of my 2.5 gpm shower heads is pushing it right to spec. I also can not fill a bath tub if the hot is turned on all the way as the flow is a much higher rate and the bath water will not be warm. This unit was installed in the fall and has only been used over one Montana winter, maybe in the summer the ground water will be warmer and we can get a couple showers at a time out of it...I don't know.
Anyway, I love the thing. It fits our needs very well and works for washing hands, showering, laundry and most everything else the normal household does. I have not noticed the dimming of any lights when it kicks on but most of my lights are CFL's or LED's anyway so I don't suppose I would. I can feel as the three elements ramp up, some reviewers have complained about the time it takes for hot water to come, but that is by design, to prevent the heater sucking 120 amps of current and browing out the rest of the house. (I will admit that sometimes this process takes longer than I think it should but that is a small price to pay for the energy savings I get with this.)
If you are like me and stuck with having to buy an electric water heater since gas is not available and you want a tankless, I do not think you could do better than this one. Others cost more but have similar specs and worse warranties. I have been happy with its performance, and in my experience, it does exactly what the company says it will.
I bought this at the same time as a new water softener and installed them together. I was excited to find this unit as a tankless water heater has been on my wish list for some time but prohibitively expensive. The cost on this one was within my budget and the technology seemed second to none, mix that with the lifetime warranty and I could not think of a good reason not to purchase one, especially with all the good reviews on Amazon.
I installed it on a Thursday night and had I done a little more homework I may have waited on the purchase. The necessary supplies for installation cost me almost $300. In my excitement for finding a tankless water heater rated for my usage and in my price range, I neglected to look into the cost of necessary fittings and wiring to install it. Oh well, I do not regret it and am glad I purchased it. I found installation to be very straightforward and easy and would expect most people who have a little familiarity with plumbing and electrical to find the same. The warranty does state it is only valid if a licensed contractor installs it but (as will be seen below) the fact I am not licensed did not prevent them from replacing my unit - they did not even ask if I was licensed.
After install I noticed small amounts of water pooling around the first heat exchanger. The leak was minor but still, I hesitated using the heater as I wasn't sure if the leak would grow under pressure and temp cycles. I watched it over the weekend then called the Support line Monday morning to get help. I was told everyone in tech support was busy and I would get a call back within the hour. No one called so I called back a couple hours later and was told Tech Support was at lunch and they would call back within the hour. Again no call so again, I called back a couple hours later and they were closed since they were in FL and I live in MT. In desperation I filled out the online form on their website asking what I needed to do to get tech support for my brand new *leaking* water heater. Within minutes I got an email reply from Carlos A. Cabrera, President of Operations apologizing no one got back to me and telling me he would schedule a replacement to be sent out the next day. Which he did.
The replacement unit was shipped ground and so took a couple days to arrive, when it did I swapped it out and returned the leaking one to them. The new unit worked great and has been working ever since. When the first one started leaking I was concerned I had purchased an inexpensive water heater that leaked from a small company and I was going to be stuck with it. Not so, once Carlos got involved the new unit was sent within hours. I am very happy with their customer support (I can't speak for their tech support as they never called me back).
We are on a private well and I have measured the incoming water to be just above 40 degrees. The heater is set to 120 and does a pretty good job of heating the water. I have not changed any of our shower heads, they are all 2.5 gpm and showering does not seem to be a problem - endless hot water. I have four kids and they can all shower back to back without the last couple complaining about cold showers. Two showers at the same time can be a problem but that is to be expected as the manual states with 40 degree incoming water it can only heat water to 105 degrees at 2.8 gpm, so one of my 2.5 gpm shower heads is pushing it right to spec. I also can not fill a bath tub if the hot is turned on all the way as the flow is a much higher rate and the bath water will not be warm. This unit was installed in the fall and has only been used over one Montana winter, maybe in the summer the ground water will be warmer and we can get a couple showers at a time out of it...I don't know.
Anyway, I love the thing. It fits our needs very well and works for washing hands, showering, laundry and most everything else the normal household does. I have not noticed the dimming of any lights when it kicks on but most of my lights are CFL's or LED's anyway so I don't suppose I would. I can feel as the three elements ramp up, some reviewers have complained about the time it takes for hot water to come, but that is by design, to prevent the heater sucking 120 amps of current and browing out the rest of the house. (I will admit that sometimes this process takes longer than I think it should but that is a small price to pay for the energy savings I get with this.)
If you are like me and stuck with having to buy an electric water heater since gas is not available and you want a tankless, I do not think you could do better than this one. Others cost more but have similar specs and worse warranties. I have been happy with its performance, and in my experience, it does exactly what the company says it will.
