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KeyBank Review 2024

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Compare KeyBank Accounts
  • KeyBank Active Saver Account
  • Key Smart Checking®
  • KeyBank CD
  • Key Select Money Market Savings®
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Editor's Rating
3.5/5
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Annual Percentage Yield (APY) Chevron icon It indicates an expandable section or menu, or sometimes previous / next navigation options.
0.01%
Minimum Deposit Chevron icon It indicates an expandable section or menu, or sometimes previous / next navigation options.
$10
Editor's Rating
4/5
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Annual Percentage Yield (APY) Chevron icon It indicates an expandable section or menu, or sometimes previous / next navigation options.
None
Minimum Deposit Chevron icon It indicates an expandable section or menu, or sometimes previous / next navigation options.
$10
Editor's Rating
3.5/5
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Annual Percentage Yield (APY) Chevron icon It indicates an expandable section or menu, or sometimes previous / next navigation options.
0.05% to 5.00% (varies by location)
Minimum Deposit Chevron icon It indicates an expandable section or menu, or sometimes previous / next navigation options.
$2,500
Editor's Rating
3.25/5
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Annual Percentage Yield (APY) Chevron icon It indicates an expandable section or menu, or sometimes previous / next navigation options.
Varies by location
Minimum Deposit Chevron icon It indicates an expandable section or menu, or sometimes previous / next navigation options.
$5,000
Start saving
On KeyBank's website
Start saving
On KeyBank's website

Overall bank rating

FeatureBusiness Insider rating (out of 5) 
Savings3.5
Checking4
Money market3.25
CD3.5
Trustworthiness3.5
Total3.5

Pros and cons

ProsCons
  • Free checking account

  • Free overdraft protection

  • Possible to waive monthly service fees

  • Interest compounded daily

  • Branches located only in 16 states
  • Monthly service fees
  • Low savings rates
  • High minimum opening deposit on CDs

KeyBank Active Saver Account

KeyBank Active Saver Account
Start saving
On KeyBank's website
Insider’s Rating
A five pointed star A five pointed star A five pointed star A five pointed star A five pointed star
3.5/5
Fees

$4 monthly service fee

Annual Percentage Yield (APY)

0.01%

Minimum Opening Deposit

$10

Pros
  • Check mark icon A check mark. It indicates a confirmation of your intended interaction. $10 minimum opening deposit
  • Check mark icon A check mark. It indicates a confirmation of your intended interaction. Possible to waive monthly service fee
Cons
  • con icon Two crossed lines that form an 'X'. Low APY
  • con icon Two crossed lines that form an 'X'. Monthly service fee
Product Details
  • Over 900 branches in 16 states across the US
  • Over 50,000 free ATMs through the KeyBank and Allpoint ATM networks
  • Avoid the $4 monthly service fee if you have a Key Bank checking account
  • Interest compounded daily, deposited monthly
  • Member FDIC

The KeyBank Active Saver Account may be worthwhile if you already have a checking account with the bank. That way, you'll waive the monthly service fee. Otherwise, you'll find more compelling fee-free savings accounts in our best savings accounts guide. 

Key Smart Checking®

Key Smart Checking®
KeyBank Key Smart Checking®
Insider’s Rating
A five pointed star A five pointed star A five pointed star A five pointed star A five pointed star
4/5
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Perks

Earn $200 after completing qualified activities until 07/19/2024 with the no-monthly-maintenance-fee Key Smart Checking®

Fees

no monthly service fee

Annual Percentage Yield (APY)

None

Minimum Opening Deposit

$10

Bonus

$200

Pros
  • Check mark icon A check mark. It indicates a confirmation of your intended interaction. No minimum balance
  • Check mark icon A check mark. It indicates a confirmation of your intended interaction. No monthly service fees
  • Check mark icon A check mark. It indicates a confirmation of your intended interaction. Overdraft protection
  • Check mark icon A check mark. It indicates a confirmation of your intended interaction. Account alerts to avoid overdrawing
  • Check mark icon A check mark. It indicates a confirmation of your intended interaction. $10 minimum opening deposit
Cons
  • con icon Two crossed lines that form an 'X'. $3 out-of-network ATM fee (within the U.S.)
  • con icon Two crossed lines that form an 'X'. $20 overdraft fee
Product Details
  • Earn $200 after qualified activities until 07/19/2024 with the no-monthly-maintenance-fee Key Smart Checking®
  • Open a Key Smart Checking® account online by July 19, 2024
  • Make the minimum opening deposit of $10, plus one direct deposit of at least $500 within the first 60 days of account opening
  • Approximately 1,000 branches in 15 states across the U.S.
  • Over 40,000 free ATMs through the KeyBank and Allpoint ATM networks
  • To avoid overdraft fees, you may link your checking account to a savings account or get a line of credit
  • With Key Coverage Zone, if the unexpected happens and your account’s overdrawn up to $20 at the end of the day, KeyBank won’t charge you an overdraft fee
  • Member FDIC

The Key Smart Checking® is a great choice if you're worried about overdrawing from your account. You can get free overdraft protection or set up alerts that notify you when your account falls under a certain balance. 

KeyBank CD

KeyBank CD
Start saving
On KeyBank's website
Insider’s Rating
A five pointed star A five pointed star A five pointed star A five pointed star A five pointed star
3.5/5
Annual Percentage Yield (APY)

0.05% to 5.00% (varies by location)

Minimum Opening Deposit

$2,500

Pros
  • Check mark icon A check mark. It indicates a confirmation of your intended interaction. Variety of terms
  • Check mark icon A check mark. It indicates a confirmation of your intended interaction. Standard early withdrawal penalties
Cons
  • con icon Two crossed lines that form an 'X'. Low interest rate
  • con icon Two crossed lines that form an 'X'. $2,500 minimum opening deposit
Product Details
  • Over 900 branches in 16 states across the US
  • Over 50,000 free ATMs through the KeyBank and Allpoint ATM networks
  • Early withdrawal penalties: For terms shorter than 31 days, all simple interest earned plus a penalty of 7 days' simple interest; For terms between 32 and 89 days, one month of simple interest; For terms between 90 days and 359 days, three months of simple interest; For terms between 360 days and 23 months, six months of simple interest; For terms between 2 years and 47 months, nine months of simple interest; For terms 4 years and longer, 1 years of simple interest
  • Terms range from 7 days to 10 years
  • Interest compounded daily, deposited monthly
  • Member FDIC

KeyBank's CDs might be worth exploring if you want a variety of terms. However, the minimum opening deposit is a bit steep at $2,500, and online banks offer a higher interest rate regardless of the term.

Key Select Money Market Savings®

Key Select Money Market Savings®
KeyBank Key Select Money Market Savings®
Insider’s Rating
A five pointed star A five pointed star A five pointed star A five pointed star A five pointed star
3.25/5
Icon of check mark inside a promo stamp It indicates a confirmed selection.
Perks

Earn 6 month bonus rate of 4.00% - 4.50% interest rate (2.41% – 2.92% blended APY). Rate available on balances of $25,000 to $1,999,999.99 with an increase in total relationship balances of at least $25,000. Rate varies by location.

Fees

$20 monthly service fee

Annual Percentage Yield (APY)

Varies by location

Minimum Opening Deposit

$5,000

Pros
  • Check mark icon A check mark. It indicates a confirmation of your intended interaction. Earn high bonus rate for the first 6 months with qualifying activities
  • Check mark icon A check mark. It indicates a confirmation of your intended interaction. Interest rate may be competitive after the first 6 months, depending on a variety of factors
  • Check mark icon A check mark. It indicates a confirmation of your intended interaction. Unlimited check writing
  • Check mark icon A check mark. It indicates a confirmation of your intended interaction. Link to your KeyBank checking account and use automatic transfers for free checking overdraft protection
Cons
  • con icon Two crossed lines that form an 'X'. Low interest rate for certain balances
  • con icon Two crossed lines that form an 'X'. High minimum opening deposit
  • con icon Two crossed lines that form an 'X'. $20 monthly service fee (with the ability to waive - see product details)
Product Details
  • To earn 6 month bonus rate of 4.00% - 4.50% interest rate (2.41% – 2.92% blended APY): Open a new Key Select Money Market savings account. Deposit at least $25,000 to your Key Select Money Market Savings account or other eligible accounts. Maintain a balance of $25,000 to $1,999,999.99 with an increase in total relationship balances of at least $25,000. Rate varies by location.
  • Key Select Money Market Savings is available in 15 states including AK, CO, CT, ID, IN, MA, ME, MI, NY, OH, OR, PA, UT, VT, or WA
  • To waive the monthly maintenance fee, you need to have either a KeyBank consumer relationship package checking account or a minimum daily balance of $25,000.
  • There are 3 categories of interest rates: Bonus Rate, Relationship Rate, and Standard Rate
  • If you qualify for Relationship Rates, you could enjoy higher APYs on balances of $5,000 - $5,000,000+
  • How to earn KeyBank relationship rates: Make at least 5 qualified monthly transactions from your KeyBank checking account AND own at least one KeyBank non-checking account that qualifies for relationship rates
  • Interest compounded daily, paid monthly
  • Member FDIC

You have the potential to earn a high rate with the Key Select Money Market Savings®, but its interest rate system is complicated and difficult to keep up with over time. The account also has a high minimum opening deposit and monthly fee, unless you qualify to waive it.

How KeyBank works

KeyBank has approximately 1,000 branches throughout the US. You'll find a brick-and-mortar location in the following states:

  • Alaska
  • Colorado
  • Connecticut
  • Idaho
  • Indiana
  • Maine
  • Massachusetts
  • Michigan
  • New York 
  • Ohio
  • Oregon
  • Pennsylvania
  • Utah
  • Vermont
  • Washington

KeyBank customers also have access to more than 40,000 ATMs through the KeyBank and Allpoint ATM networks.

You may like KeyBank if you want a bank that serves its local community.

Customer service is available 24/7 over the phone. Current members may also reach representatives using live chat from 7:00 a.m. to midnight ET on weekdays or 8 a.m. to 9 p.m. ET on weekends.

KeyBank's mobile app has 4.6 out of 5 stars in the Apple Store and 4.6 out of 5 stars in the Google Play Store.

The bank is FDIC insured.

Is KeyBank trustworthy?

The Better Business Bureau rates businesses by how they address customer issues, advertise to consumers, and handle transparency. KeyBank has an A+ rating from the BBB. 

KeyBank has been involved in some recent controversies.

In 2022, a National Community Reinvestment Coalition report claimed that of the 50 largest mortgage lenders in the U.S., KeyBank made the lowest percentage of mortgage originations to Black applicants. The report suggests KeyBank may be involved in redlining, a type of housing discrimination.

In 2021, the bank paid the State of New York Mortgage Agency $5 million in a settlement that claimed KeyBank had deceptive advertising regarding its "KeyBank Plus" program. Advertisements regarding the program stated KeyBank would help New York residents who didn't have a bank account by helping them cash checks for low fees. However, the State of New York Mortgage Agency conducted an investigation and found the program wasn't being executed properly.

How KeyBank compares

KeyBank vs. PNC Bank

You might be interested in PNC Bank if you want to open a high-yield savings account. The PNC High Yield Savings® Account offers a 4.65% APY compared to the KeyBank Active Saver Account's 0.01% APY.

You might prefer KeyBank if you're interested in jumbo CDs, since PNC bank doesn't offer them. You can also open a KeyBank CD online, although you'll need to already be a member to do so.

PNC Bank Review

KeyBank vs. Woodforest National Bank

If you're interested in opening a CD with a low minimum deposit, a Woodforest National Bank CD will be your best bet. Woodforest only requires $500 to open a CD, while KeyBank requires $2,500, which is higher than average.

If you're interested in opening a free checking account, KeyBank is probably a better bet. Key Smart Checking® doesn't come with any monthly service fees, while the Woodforest National Bank Woodforest Checking Account has a $6.95 monthly service fee.

Woodforest National Bank Review

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