Jackpot City Casino Ontario review | September 2024

Jackpot City is one of the longest-standing casino operators, having been around since 1998. It's the official online casino partner of the Toronto Maple Leafs and Toronto Raptors. After Ontario legalized online gambling in 2022, it was one of the first casinos to launch its platform in the province. I’ve looked at everything Jackpot City Ontario offers, from its mobile capabilities to game choice and customer support levels. So, if you’re an Ontario online casino player looking for a new place to play, read my Jackpot City Ontario review to see if it’s the one for you.

Although Jackpot City’s games lobby isn’t the most extensive, you can still try your hand at popular casino games online, such as progressive jackpot slots and table games. Most titles are brought to you by Games Global and Pragmatic Play. I’d prefer to see a few more providers, but at least the Ontario online casino has partnered with two of the best in the industry.

The rules and regulations in Ontario are a little stricter than Canada's other provinces, which means fewer games are on offer. As a result, you won’t see a software provider's complete portfolio of games listed or any scratch cards, keno, or bingo.

Play immersive live casino games

If you prefer the thrill of live casino games, you’ll love the live dealer portfolio. I thoroughly enjoyed immersing myself in this casino's live-action games. The overall experience was seamless and mirrored exactly what you’d get from a brick-and-mortar casino. My favorite titles include ONE Blackjack and Speed Roulette. The low minimum and high maximum bet limits will suit players of all budgets.

Whatever your game preference or budget, you’ll find something to suit you at Jackpot City Ontario. With big names like Games Global and Pragmatic Play behind the development, you can rely on an immersive in-play experience. Still, in the future, I would like to see more games added to compete with other bigger Ontario online casino sites to bump up my 4.2/5 score.

Enjoy popular slots

With over 400 slots available, Jackpot City’s online casino in Ontario boasts games from the leading providers in the industry like Pragmatic Play and Microgaming. But when we compare this to a casino like PlayOJO that offers 3,000+ titles, Jackpot City Ontario isn't as competitive.

Microgaming, which is now part of Games Global, offers many of its top titles such as Thunderstruck II and the ever-popular Mega Moolah progressive slot. If you're a fan of jackpots, you'll be pleased to know that WowPot slots are available here. It holds the world record for a win on a progressive jackpot slot of $58 million! €38,461,200.95 to be exact, and it was won on the Wheel of Wishes slot.

Our top 5 Jackpot City Ontario slots

With so many to choose from, it’s not always easy to find the best online slots at Ontario casinos. Here are our top 5 picks this operator has for players to enjoy:

• 1
  Head to the Jackpotcity.ca Ontario site or download the app
• 2
  Hit the orange ‘Sign Up’ button
• 3
  Confirm your location as Ontario
• 4
  Fill in your personal information
• 5
  Confirm you’re 19+ and verifying your email address
• 6
  Navigate to the Bank tab and select ‘Deposit’
• 7
  Choose your preferred payment option
• 8
  Follow the prompts to deposit and start playing

For the next part of my Jackpot City review, I checked out the available payment methods for Ontario players. You can choose from a good selection of localized and international options, including Visa, Mastercard, Interac, MuchBetter, eCheck, and Apple Pay. Prepaid Paysafecards are also an option, perfect for those who want to control their spending.

I was particularly impressed with how quickly the casino processed my deposits. Funds were in my account within seconds of completing. The minimum deposit limit of $10 is another way the casino accommodates players on a budget.

Deposits

There's a minimum deposit limit of $10, which is in line with the industry average and other leading casinos such as Spin, PlayOJO, and Wildz.

Withdrawals

I wasn’t quite as satisfied when it comes to withdrawals. The minimum withdrawal amount of $50 is significantly higher than other casino brands. Some options, such as debit cards and bank transfers, can take up to seven days to pay out. That said, the withdrawal process at Jackpot City Ontario is a breeze and comes with no additional fees.

The casino accepts many reputable and popular banking options, including credit cards, e-wallets, bank transfers, and prepaid cards. Where Jackpot City falls short is its slow withdrawal process for certain payment methods. I would also like a lower withdrawal limit, as $50 is pretty high, hence the 4/5 score.

Good news! There is now a dedicated Jackpot City Ontario app exclusively for iOS and Android players. The developers have worked hard to create these as there was only ever an optimized mobile site in the past. You can either go to the respective app stores or click on a download link on the Jackpot City website for iOS or Android. It's one of the best Ontario casino apps around.

If you want to stick with the mobile site, their use of the latest HTML5 technology ensures a mobile casino experience that transitions seamlessly from desktops to smartphones or tablets.

Jackpot City claims to have one of the best mobile casinos in Canada, so I had to put that to the test. I used my iPhone 15 and found games loaded in two to three seconds The visuals and graphics were second to none, and I saw no difference between playing on my iPhone or laptop.

It’s great to see an app now available exclusively for Ontario players. The mobile experience was good previously, but now it’s even better. It deserves a score of 4.8/5 from me.

Mobile app ratings

🍏 Jackpot City on the App Store: 4.5/5 (1.7k reviews)

📱 Jackpot City on the Play Store: 4.3/5 (547 reviews)

The ratings are good and better than a lot of big names in the industry. Take PlayOJO for example, whose app scores 3/5 in the App Store and 4/5 in the Play Store. There are many positive reviews about the app's navigation, loading times, and payout speed on both iOS and Android. Negative reviews tend to stem from players not winning rather than problems with the app itself.

"Easy to navigate and get your winnings fast!" - Melissa, Play Store review, July 31, 2024

I like the developer's responses to reviews on the Play Store too. It shows that they care and are always looking for ways to improve as well as being on the ball regarding the latest app reviews. Not many other casinos do this at all from what I've seen.

Jackpot City Ontario app overview

I saw high standards for security from the site during my Jackpot City Casino Ontario review. Holding a license from the Alcohol and Gaming Commission of Ontario (AGCO) is the standard protection I'd expect to find, and then the brand goes the extra mile.

With the AGCO and iGaming Ontario keeping a careful eye on this operator, you can be sure it’s running a tight ship. Personal data security is second to none, thanks to 128-bit Secure Sockets Layer (SSL) encryption technology. This tech ensures your personal and financial details are always protected and out of the hands of potentially harmful third parties.

Furthermore, as a licensed casino site, it must receive regular audits on its RNGs (Random Number Generators) to guarantee game fairness. You can play games confidently, knowing the outcomes are unbiased. Finally, I found the advice on Responsible Gambling to be very thorough. The site covers everything from implementing on-site tools like self-exclusion and deposit limits to contact details for ConnexOntario and other dedicated support groups.

My Jackpot City Ontario review isn't complete without assessing its customer support. Ontario players needn’t worry; the casino has you covered if you encounter any issues. The dedicated FAQ page is detailed and competent enough to answer the most common queries that could crop up. If that’s no help, you can contact support staff through the 24/7 live chat feature or email. I tested both out but found the live chat option the best and quickest method for answering my questions.

You’ll be taken good care of at Jackpot City. Support staff work around the clock to provide swift and professional responses through the live chat feature. There's also an email option and a dedicated FAQ page if further assistance is needed. The site uses industry-leading encryption technology to provide more than adequate data protection and security measures. You can play here with confidence, knowing it's safe and legit. I’d like to see phone support added in the future to take my 4.5 score a little higher.

Here’s a list of what’s available for Ontario players:

• 24/7 live chat
• Comprehensive FAQs
• Email support - support@jackpotcity.com
• Phone support - +1 (800) 768 1946 or +1 (236) 304 8796
• Headquarters - Ground Floor, Kingsway House, Havilland St. St Peter Port, Guernsey GY1 2QE

To round up my Jackpot City online casino review for Ontario players, I gave it an overall score of 4.3/5. I would’ve scored it higher if it weren’t for the modest games library and slower payout times. Still, if you’re looking for a safe and legal new online casino in Ontario to play top slots and table games, you’ll undoubtedly feel like you’ve hit the jackpot. So, what are you waiting for? Sign up today to begin your Jackpot City journey and join many other satisfied players.

References

- Jackpot City Ontario Play Store app reviews (July 2024)

- Games Global WowPot jackpot world record win (January 2024)