Customer Experience Courses and Certifications

Creating a Positive Customer Experience

563 ratings at LinkedIn Learning

Discover how to turn customers into enthusiastic fans. Learn how to add value and provide an exceptional customer experience through each phase of the customer journey.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Mobile Marketing Strategy

78 ratings at LinkedIn Learning

In this course, learn how to tailor your marketing for the best mobile experience for your customers.

• LinkedIn Learning
• 1-2 hours
• On-Demand
• Free Trial Available

Practical Cisco UCCX Scripting Techniques

22 ratings at Pluralsight

In this course, we will introduce the student to fundamentals of IVR development with Cisco UCCX. We will utilize a 'learn by doing' approach and create hands-on code that the student can re-use in their own environments.

• Pluralsight
• 5 hours 18 minutes
• On-Demand
• Free Trial Available

Oracle

Oracle CX Transformation: Enhancing Customer Buying Experience

Explore Oracle's SaaS operations model and CX platform, focusing on security, reliability, and customer experience. Learn about their vision, business challenges, and innovative solutions like CPQ.

• YouTube
• 41 minutes
• On-Demand
• Free Online Course

Oracle

How Oracle Transformed the Sales and Service Experience with CX

Explore Oracle's transformation of sales and service through CX platform, introducing Solution Engineering as a Service model for enhanced collaboration and customer experience.

• YouTube
• 46 minutes
• On-Demand
• Free Online Course

Oracle

Perspectives on Personalization: A Holistic Approach

Explore a holistic approach to personalization strategy with Forrester analyst Rusty Warner. Learn how customer obsession, enterprise investments, and outcome-driven focus can enhance your marketing efforts.

• YouTube
• 17 minutes
• On-Demand
• Free Online Course

Oracle

The Business of Experience: Delivering Holistic, Purposeful Customer Experiences

Explore how Swisscom delivers customer-centric experiences, data-driven care, and agile operations in the era of 5G and IoT, focusing on holistic and purposeful customer experiences.

• YouTube
• 24 minutes
• On-Demand
• Free Online Course

Oracle

Mastering Customer Signals in the Experience Economy

Discover strategies for interpreting customer signals and delivering authentic experiences to ensure business longevity in the ever-changing Experience Economy.

• YouTube
• 25 minutes
• On-Demand
• Free Online Course

Oracle

Deliver Remarkable Experiences with Connected Field Service

Discover how to revolutionize field service with Oracle's proactive approach, empowering customers, equipping field reps, and connecting parts for on-site delivery. Learn best practices and see a demo of Connected Field Service.

• YouTube
• 1 hour
• On-Demand
• Free Online Course

Transform Customer Experience with Dynamics 365 and Next-Generation AI

Discover how Dynamics 365 and AI revolutionize customer experiences. Learn to leverage Copilot, break data silos, gain real-time insights, and boost sales and marketing productivity with personalized solutions.

• YouTube
• 44 minutes
• On-Demand
• Free Online Course

TEDx

Leveraging Experience Design - The Fourth Lens

Discover how to enhance customer experiences by considering four crucial perspectives: customer, employee, leadership, and oneself. Learn to create exceptional experiences that deliver tangible business value.

• YouTube
• 14 minutes
• On-Demand
• Free Online Course

TEDx

Creating Meaningful Customer Connections for Business Success

Discover strategies for creating meaningful customer connections and fostering loyalty in business, presented by an experienced banking and marketing professional.

• YouTube
• 15 minutes
• On-Demand
• Free Online Course

Produtos, Serviços e Experiências

6211 ratings at FGV Educação Executiva

Explore a nova visão sobre produtos e serviços, transitando para experiências e desenho de serviços, com foco na jornada do cliente e na coprodução.

• FGV Educação Executiva
• 5 hours
• On-Demand
• Free Certificate

Customer Success: Conociendo al Cliente

12 reviews

Estrategia colaborativa para anticipar necesidades del cliente, maximizar el valor del producto y fomentar la lealtad. Desarrolla habilidades en negociación, liderazgo y gestión para ofrecer experiencias exitosas y rentabilidad sostenible.

• edX
• 5 weeks, 4-6 hours a week
• On-Demand
• Free Online Course (Audit)

A People-First Strategy for Digital Transformation

Discover strategies for human-centered digital transformation, focusing on problem-solving techniques to create successful innovations that prioritize user needs and improve experiences.

• YouTube
• 29 minutes
• On-Demand
• Free Online Course