/retail banking

News and resources on retail banking, consumer finance and reinventing customer experience in finance.

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Latest news

NatWest app glitch leaves customers unable to make payments

11 hours 2

Goldman, Nomura tap Meta Llama AI models

30 August 11

Stripe CTO Singleton steps down

30 August

NCR Atleos enables bitcoin cashout at ATMs

29 August 2

Mastercard debuts Payment Passkeys in India

29 August 11

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Community

Helghardt Avenant CEO at Rehive

A case for non-custodial neobanks

29 August 11

Dirk Emminger Managing Director at knowing finance

We Think of AI Only as Optimization – But What If AI Fundamentally Changes Banking?

28 August 1

Nikunj Gundaniya Product manager at Digipay.guru

Best practices for optimizing cross-border payments for your business

28 August 2

Sergiy Fitsak Managing Director, Fintech Expert at Softjourn

Top 10 Challenges in Cloud Migration: Strategies for Success in 2024

27 August

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Company updates

All /retail company updates

10x Banking forms partnership with SunTec

10 hours

Nium expands Lithuania hub

10 hours

Bindo and JCB launch metal card

12 hours

Fiserv brings PayPal Fastlane and Venmo under the hood

29 August

Pine Labs and Visa unveil SoftPOS for QR code payments in India

29 August

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More news

TSB boosts access to Emergency Flee Fund with video banking

29 August 1

Stripe taps AI for cross-border commerce in Asia

29 August 1

Comun raises $21.5m for immigrant-focused neobank

28 August

Shift4 to acquire Givex for C$200 million

28 August 3

FCA rules and slow approval times dent the UK's aspirations to become a global crypto hub

28 August 23

Amazon invests $20 million in Indian BNPL firm Axio

28 August 1

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Expert opinions

Helghardt Avenant CEO at Rehive

A case for non-custodial neobanks

Imagine a neobank that operates entirely onchain, free from the constraints of traditional banking systems. What once seemed futuristic is now within reach. The question is—who will be the first to launch a truly non-custodial neobank? More importantly, why is this model better than the traditional ones? Neobanks have revolutionized banking, makin...

29 August /retail /inclusion

Dirk Emminger Managing Director at knowing finance

We Think of AI Only as Optimization – But What If AI Fundamentally Changes Banking?

Introduction to an AI Series with 8 Articles A different view on AI is needed In the banking sector, as of summer 2024, artificial intelligence remains largely in the background, or, when in use, mainly within operations and occasionally in innovation labs. When AI does play a role in the front-end, it is typically in presentation rather than i...

28 August /ai /retail Innovation in Financial Services

Nikunj Gundaniya Product manager at Digipay.guru

Best practices for optimizing cross-border payments for your business

Cross-border payments have become an integral part of the global trade, enabling small businesses to explore the international market. However, international payment methods for small business are quite complex and may come with different challenges including steep prices, volatile exchange rates, and slow transaction processing periods. For

28 August /retail /inclusion Fintech

Sergiy Fitsak Managing Director, Fintech Expert at Softjourn

Top 10 Challenges in Cloud Migration: Strategies for Success in 2024

For many companies today, the question is no longer "Should we migrate to the cloud?" but "What should we migrate, and how quickly should we do it?" By understanding the challenges involved in large-scale cloud migrations, businesses can create more effective implementation strategies and avoid common pitfalls such as security...

27 August /payments /retail Banking Strategy, Digital and Transformation

Alex Kreger Founder & CEO at UXDA

The UX Playbook for Financial Services: 15 Design Strategies Every Bank or FI Can Use

Financial product owners face unique challenges that require staying ahead of the curve with innovative design strategies. Financial services must not only be efficient and user-friendly but also align with business goals and regulatory requirements. The key to success lies in mastering design concepts that enhance user experience, streamline cont...

27 August /retail /devops Innovation in Financial Services

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Research

Impact Study

Microservices Architecture: Future-Proofing Payments Technology

It is high time for banks to move away from legacy thinking and embrace modernisation to remain competitive in the industry. Financial institutions have long been threatened by innovative, tech-savvy fintech firms that do not have to maintain decades-old back-office systems. Core banking systems within banks have evolved, but with additional pressure from incoming regulation and subsequent reporting, progression and modernisation has not kept pace with industry developments. In the US alone, the real-time payments market is expected to grow at a compound annual growth rate of 31% until 2030. An institution’s success in scaling their payment processing in response to this shift will rest heavily on how their systems are set up. Cloud-native payments processing is the most viable option to keep pace with innovation demand and competition; enabling banks to build upon flexibility, at low cost and risk. These enablers also make cloud infrastructure – both public and private – attractive for banks that have struggled to streamline, maintain and upgrade their legacy infrastructures. This research paper, produced in association with Diebold Nixdorf, explores the opportunities of microservices architecture. It discusses: Then & Now: Monolithic vs. microservices architecture Overcoming microservice challenges The benefits of a micro-approach Real-world examples and cases studies And more.

27 August 2024 8 downloads

White Paper

APIs, Automation, and AI

An Arsenal to Defend Against Card Transaction Fraud Fraudsters are no longer individuals who are looking to infiltrate gaps or weaknesses in how our businesses are set up. They are expert technologists and strategists that steal customer data, take over accounts and break into tough security measures. Between 2023 and 2027, merchants are expected to lose a total of $343 billion to online payment fraud, driving home the point that the time is now for technology to be leveraged to reduce card transaction fraud, which is growing in numbers and complexity. APIs, automation, and AI are all integral to an effective fraud mitigation strategy in 2024. This Finextra whitepaper, produced in association with Mastercard, discusses how these technologies – if used in the right way – can support financial institutions evolve to emerging threats with increased speed and accuracy.

12 August 2024 189 downloads

Future of Report

The Future of Digital Banking in Europe 2024

A Money20/20 Special Edition. In 2023, fintech investment in the EMEA region dropped to $24.5 billion, down from $49.6 billion in 2022 – a seven year low. Macroeconomic and global political conditions are creating challenges for growth, with upcoming general elections around the world adding to the uncertainties in financial ecosystems. Despite these challenges, the outlook for European digital banking remains positive. The region continues to lead in innovation within the financial sector. This Finextra report, a Special Edition for Money20/20 Europe, features interviews with key players in the European financial services and fintech industries. It includes insights from Vodeno, EY, J.P. Morgan, Swift, Tink, and TrueLayer, and explores the following topics that will be addressed in Amsterdam: Hyper-personalisation: Moving towards super apps Embedded payments driving the Banking-as-a-Service revolution Variable recurring payments: The next step in European open banking Is Europe ready for MiCA? From Web1 to Web3, or Markets1 to Markets3 How European fintech is facing macro challenges

04 June 2024 925 downloads

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FinextraTV

Reimagining Your Core: How Banks Can Thrive Amidst Rapid Technological Change

Narendra Mistry, CPTO of Universal Banking at Finastra, emphasises that banks must adapt quickly to evolving technology and customer expectations. Success lies in implementing efficient core banking systems, that enable innovation at scale and at pace, while navigating AI and data with a focus on mindset and business services. Lean systems, like those of neo and digital-only banks, are good, but long-term growth requires a clear vision, a strong culture and breadth of capabilities. For established banks with pre-existing infrastructures, symbiosis – where next gen solutions are deployed alongside existing solutions – can offer a fast way to deliver outstanding experiences, stay ahead of competitors and, when appropriate, ease transitions.

24 July 2024

Adapting to change: How financial institutions can revolutionise core banking systems

24 July 2024

How the Commercial Payments Market is Evolving

07 August 2024

Why Traditional AI should be used alongside Generative AI for Fraud Prevention

01 August 2024

The Intersection of Wildlife Trafficking and Financial Crime

05 August 2024

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Events

September 2024

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September 2024

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Webinar

Real Time Goes Global: Expanding Revenue Potential Beyond Borders

How real-time will hit the big time and expand revenue potential for financial institutions of all sizes.

Speakers from: CGI Inc., Mastercard

10 September 2024 Online 242

Webinar

Banks and Credit Unions: How to Establish the Core Banking Blueprint

What upgrades in core architecture must growing institutions consider to enable productive client banking relationships?

Speakers from: i2c Inc., Ohpen, Ikano Bank

12 September 2024 Online 215

Webinar

Reimagine banking: How to effectively modernise your core and de-risk at the same time

How can banks adapt to modern industry and consumer demands?

Speakers from: Microsoft Financial Services, Finastra

19 September 2024 Online 187

Webinar

Using modern technology platforms to create an AI-driven bank

Discover practical strategies to leverage the full potential of AI.

Speakers from: Red Hat, Mastercard

17 September 2024 Online 252

4 Events in September

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October 2024

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October 2024

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Webinar

Winning Payment Strategies for High-Opportunity Industries

What fintech trends are shaping the future of high opportunity industries?

24 October 2024 Online

1 Event in October

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Long reads

How to onboard a new customer: Streamlining banks' journeys

Hamish Monk Reporter at Finextra

How to onboard a new customer: Streamlining banks' journeys

Customer onboarding describes the process by which banks and financial institutions take uninitiated individuals and give them access to pre-agreed products. The challenges around this journey include bringing numerous segments of the bank together; ensuring communication with the customer is clear and concise; as well as that all compliance boxes...

30 July 2024

Hyper-personalisation - Are super-apps over?

Hamish Monk Reporter at Finextra

Hyper-personalisation - Are super-apps over?

Hyper-personalisation has become something of a buzzword in discussions of the Future of Digital Banking in Europe. On the ground there are many holes that need to be plugged – both in terms of the technology and scalability – before it can become prevalent. A Deloitte report, ‘The Future of Retail Banking: The Hyper-Personalisation Imperative’, ...

04 June 2024

Is it a bird? Is it a plane? No, it’s super-app: How to use hyper-personalisation in your business

Hamish Monk Reporter at Finextra

Is it a bird? Is it a plane? No, it’s super-app: How to use hyper-personalisation in your business

The super-app is the final boss of hyper-personalisation; the assembled endgame of the personal finance app (PFA). Look up – it’s swooping down to save the day; dropping a gamut of services in the palm of end-users’ hands. Alas, the term ‘super-app’ has become something of a nebulous catchphrase in the land of financial services. To help demystify ...

04 June 2024

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September 2024

September 2024

Real Time Goes Global: Expanding Revenue Potential Beyond Borders

Banks and Credit Unions: How to Establish the Core Banking Blueprint

Reimagine banking: How to effectively modernise your core and de-risk at the same time

Using modern technology platforms to create an AI-driven bank

October 2024

October 2024

Winning Payment Strategies for High-Opportunity Industries

Long reads