What could be improved
Unfortunately, Credit One credit cards also have some frustrating drawbacks.
Predatory fees
A big reason Credit One Bank gets a bad rap is its fees. If you make a free standard payment, it can take up to seven days before that payment is reflected in your available credit. If you want to pay off your balance more quickly, you need to pay $4.95 for an express payment.
Multiple cardholders have also reported a fee for a credit limit increase. The standard amount seems to be $24.99.
When you're rebuilding your credit, it's important to minimize the amount you spend on fees. Credit One credit cards don't help with that. For cards targeted at people with bad credit, that's a major flaw.
Poor customer service
Customer service isn't a strong suit of Credit One Bank. Many cardholders have complained about it online. It was also the lowest-rated credit card issuer in the 2023 J.D. Power U.S. Credit Card Satisfaction Survey™.
Credit One Bank received a satisfaction score of 496 out of 1,000, compared to an average of 609. In addition, it had the three lowest-rated rewards credit cards with an annual fee, ranked according to customer satisfaction.
Suggested credit score
There is no minimum credit score required to get a Credit One Platinum credit card. However, your credit score will determine the cards and terms you can get. Some of its cards are available to consumers with bad credit. Others require average or excellent credit.
Should I apply for a Credit One credit card if it's my only option?
It's unlikely that a Credit One credit card is your only option. Before you apply for one, you should shop around to see what better options may be available. There are other credit cards that are easy to get, such as secured credit cards, store credit cards, and student credit cards. If your credit score is poor, you can start with our list of expert-reviewed best credit cards for bad credit.
You can build your credit with a card from Credit One Bank. But for most consumers, there are alternatives, so it's smart to look at more credit card reviews for cards that charge fewer fees.