Lenders who offered hardship assistance to existing customers
The lenders below have a wide range of hardship assistance programs. While these lenders may not offer specific hardship loans, options include reduced or deferred loan payments, waived late fees, and access to debt management programs.
Avant
Avant has a range of financial solutions available for customers experiencing hardships. Use the Avant app or your online account to find out your options.
Best Egg
Best Egg customers should log into their account via the Best Egg account portal to find out what payment programs are available. For example, some borrowers may be eligible for deferred payments. Alternatively, you may be able to temporarily adjust payment amounts or access debt management support.
Discover
Early in the pandemic, Discover Personal Loan initially offered one-month payment deferrals to customers who needed assistance. That program has since ended. However, Discover is still offering assistance to customers who need it on a case-by-case basis.
You can reach out to the Discover customer service team online, through the mobile app, or via the mobile text app.
Happy Money
Happy Money offers a number of assistance programs to customers experiencing financial hardships due to natural disasters, which included COVID-19. The easiest way to find out what help you may qualify for is to log in to your happymoney.com member account. You can also contact Happy Money via LiveChat, email, or call customer service at 1-800-878-0901.
HSBC
HSBC customers who are struggling to pay their personal loans may qualify for hardship assistance. If you hold an HSBC personal loan, contact the lender to ask for support. To find out what types of assistance you may qualify for, call HSBC at 800-524-9686.
LendingClub
LendingClub members had access to a couple of assistance options during the COVID-19 pandemic, including a 15-day grace period during which they can make payments without any penalties or fees.
For more information on available programs now, call 1-877-644-4446. Bear in mind that it might take seven to 10 days to process.
LendingPoint
LendingPoint is another financial institution offering assistance to customers who need extra time or flexibility with making loan payments. It's extending multiple solutions to customers, so get in touch to find out what's available.
If you need assistance with your LendingPoint loan, call 888-969-0959.
LightStream
During the COVID-19 pandemic, LightStream allowed some borrowers to defer a monthly payment. To find out if you're still eligible for payment relief, log in to your Account Services page and request a deferment or email LightStream directly.
Navy Federal Credit Union
Navy Federal has several options for eligible members who are struggling to make payments on their loans. These include loan extensions and deferred payments. To find out what may be available to you, call NFCU's customer service line at 800-336-3767.
OneMain
Customers struggling to make their OneMain Financial loan payments may be eligible for payment deferral or reduced monthly payments through the OneMain borrower assistance program.
If you need assistance with your OneMain loan, call 1-800-961-5577 to find out the possible options.
PNC
There are several hardship relief options for PNC customers, including payment assistance. Complete an application on PNC's hardship webpage to see what options are available to you.
Upgrade
Upgrade was offering a range of assistance for customers affected by COVID-19. To see if you can still qualify, sign in to your Upgrade account and check out what options might be available for you.
Upstart
Upstart may be able to offer you alternative payment plans, hardship assistance, payment reductions, deferrals, or another repayment arrangement.
Upstart asks you to log into your account or call the support line directly at 1-855-438-8778.
Wells Fargo
Wells Fargo Personal Loan assistance is available to customers who are struggling with loan payments. To find out more, log in to your account, use the Wells Fargo app, or call 1-800-241-0028.
The COVID-19 pandemic has been difficult for everyone, and many are still feeling financial repercussions. If you're experiencing financial hardship, you're not alone. Check out our list of coronavirus resources for more information on where to find help and support in this challenging season.