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Supporting more than 2,600 franchise locations of one of the most popular sandwich restaurants in the U.S., the internal IT team at Jersey Mike’s Franchise Systems Inc. has its hands full. The franchisees want flexible options in running their in-store networks, but the corporate office needs to maintain the brand’s reliability and security.

With the help of a Fortinet managed service provider (MSP) and a comprehensive system of fully integrated Fortinet Security Fabric solutions, the internal IT team deploys and maintains in-store networks faster and more cost-effectively. Franchisees can explore new service technologies such as wireless order taking, assured that their operations and customer data will be continuously secure.

“With help desk issues, half of our time may be spent isolating the trouble, and FortiSwitch will reduce that by about 80%. Moving to FortiSwitches is greatly enhancing our help desk support of Jersey Mike’s franchisees.”

– Scott Scherer, Chief Information Officer, Jersey Mike’s Franchise Systems Inc.

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Business Impact

Local area network (LAN) segmentation gives franchisees flexibility in how they use their back-office network

Increased uptime for restaurants, thanks to network redundancy, hardware reliability, and improved visibility

Improved security for both point-of-sale and back-office networks, vs. legacy environment

80% reduction in time for help desk to troubleshoot switches

50% fewer return merchandise authorizations (RMAs) vs. legacy environment

50% faster deployment of LAN when new franchise opens

 


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