AT&T customers hit with nationwide service issue
AT&T said that an outage notification was sent to 9-1-1 call centers in error, and that 9-1-1 services are operating normally
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AT&T customers faced a service issue Tuesday and that impacted their ability to make calls to contacts on other carriers.
While the issue with cellular service was ongoing, an AT&T spokesperson told FOX Business: "There is a nationwide issue that is affecting the ability of customers to complete calls between carriers. The carriers are working as quickly as possible to diagnose and resolve the issue."
"Nationwide 9-1-1 Services are operating normally at this time and our customers are not affected. We're working to correct a wireless impact notification that was sent in error to 9-1-1 call centers," the statement continued.
AT&T said that as of 8:00 p.m. Eastern, the "interopability issue between carriers has been resolved. We collaborated with the other carrier to find a solution and appreciate our customers' patience during this period."
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AT&T said that it's working with other carriers to address the service issue. (Alex Tai/SOPA Images/LightRocket via Getty Images / Getty Images)
The company believes that calls between AT&T customers weren't impacted by the service issue.
Several law enforcement and emergency response centers from localities around the country posted on X, formerly Twitter, that they received communications from AT&T indicating that its customers may not be able to call 9-1-1 and provided alternative phone numbers to contact until service is restored.
| Ticker | Security | Last | Change | Change % |
|---|---|---|---|---|
| T | AT&T INC. | 18.82 | -0.15 | -0.82% |
According to AT&T's statement, that wireless impact notification was sent erroneously and calls to 9-1-1 emergency lines shouldn't be impacted by the issue.
The Federal Communications Commission (FCC) said in a post on X that, "We're aware of reports that consumers in multiple states are unable to make wireless calls and we are currently investigating."
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Tuesday's service issue comes just a few months after AT&T had a 10-hour network outage caused by an improperly executed system update. ((Photo by Jeremy Moeller/Getty Images) / Getty Images)
AT&T's service issue comes after a broader cell network outage in February that lasted about 10 hours. The company said at the time that it believed the incident was caused by the "application and execution of an incorrect process used as we were expanding our network, not a cyberattack."
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The company later offered billing credits to customers were impacted and potentially impacted by the outage in the amount of the average cost of a full day of service. AT&T said it would include one $5 credit per account on an impacted customer's AT&T Wireless account.
This is a developing story. Please check back for updates.