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`PRIVACY POLICY
Last modified: April 9, 2024
INTRODUCTION
Bellhop, Inc. (referred to herein as “Bellhop,” “us,” “our,” or “we”) values its relationship with you and takes your privacy seriously. This Privacy Policy (this “Policy”) describes the types of information we may collect from you or that you may provide when you visit any of our websites, including without limitation www.getbellhops.com and www.bellhop.com (each, a “Website”), or access and use our mobile applications (each, an “App,” and together with the Websites, the “Bellhop Platforms”) in order to purchase moving or delivery services provided by third party providers, receive an estimate or information about such services, view our blog, or otherwise use our services (collectively, the “Services”), and our practices for collecting, using, maintaining, protecting and disclosing such information.
PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. BY ACCESSING OR USING THE BELLHOP PLATFORMS AND SERVICE, YOU ACKNOWLEDGE YOU ACCEPT THE PRACTICES AND POLICIES OUTLINE BELOW, AND YOU HEREBY CONSENT THAT WILL WE WILL COLLECT, USE AND SHARE YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. REMEMBER THAT YOUR USE OF BELLHOP’S SERVICES IS AT ALL TIME SUBJECT TO THE TERMS OF SERVICE WHICH INCORPORATE THIS PRIVACY POLICY. ANY TERMS WE USE IN THIS PRIVACY POLICY WITHOUT DEFINING THEM HAVE THE DEFINITIONS GIVEN TO THEM IN THE TERMS OF SERVICE,
IF YOU DO NOT AGREE WITH THESE POLICIES AND PRACTICES, YOU MAY NOT USE THE BELLHOP PLATFORMS. WE MAY UPDATE THIS POLICY AT ANY TIME, AND MODIFICATIONS ARE EFFECTIVE UPON BEING POSTED THROUGH THE BELLHOP PLATFORMS. YOUR CONTINUED USE OF THE BELLHOP PLATFORMS AFTER WE MAKE CHANGES IS DEEMED TO BE ACCEPTANCE OF THOSE CHANGES.
This Policy applies to information we collect through the Bellhop Platforms, and applies to users of the Bellhop Platforms, including Movers and Mover applicants (collectively “Movers”). It does not apply to information collected on any other website operated by any third party, including through any application or content (including advertising) that may link to or be accessible through the Bellhop Platforms.
CALIFORNIA AND OTHER US STATE PRIVACY INFORMATION and NOTICE OF COLLECTION:
INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
We collect several types of information from and about users of the Bellhop Platforms, including:
We collect this information in a range of ways, as further described below:
The information we collect on or through the Bellhop Platforms may include:
You also may provide information to be published or displayed (hereinafter, posted) on public areas of the Bellhop Platform, or transmitted to other users of the Bellhop Platforms or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Bellhop Platforms with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
When you visit or interact with the Bellhop Platforms, we may use automatic data collection technologies to collect certain information about your browsing actions and patterns, including:
The technologies we use for this automatic data collection may include:
Our uses of these technologies fall into the following general categories:
See the section titled YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION” below to understand your choices regarding these technologies.
Analytics. We may use technologies and other third-party tools to process analytics information on our Services. Some of our analytics partners include:
3. Third-party Use of Cookies and Other Tracking Technologies.
Bellhop may from time to time contract with third parties to assist us in collecting, maintaining, and managing user information, processing credit card and payment information, and providing analytics regarding your interactions with the Bellhop Platforms and other third-party websites so that we may improve the Bellhop Platforms. Some content or applications, including advertisements, through the Bellhop Platforms are served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Bellhop Platforms.
The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly, as set forth in the “YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION” section below.
HOW WE USE YOUR INFORMATION
For our other legitimate interests to make available and highlight content and opportunities that are relevant to you, improve the Bellhop Platforms, maintain our relationship with you, and protect users of the Bellhop Platforms and customers, where your rights and freedoms do not outweigh these interests. We use information that we collect about you or that you provide to us to:
We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your Personal Information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Additionally, we may contract with service providers to serve ads on our behalf across the Internet. They collect information about your use of the Bellhop Platforms. They also may use information about your visits to the Bellhop Platforms and other websites to improve the features and functionality we make available through the Bellhop Platforms. In all cases, however, we will only use your information as permitted by applicable law.
The information we collect automatically is statistical data and may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve the Bellhop Platforms and to deliver a better and more personalized service, including by enabling us to:
We use your information for various administrative purposes, such as:
We also use your information for other purposes as requested by you or as permitted by applicable law.
SHARING YOUR INFORMATION
We may share your Personal Information that we collect or you provide as described in this Policy with the following types of recipients:
Our subsidiaries and affiliates;
Our contractors, service providers and other third parties we use to support our business and the Bellhop Platforms, including:
With a buyer or other successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding;
To third parties to market their products or services to you if you have not opted out of these disclosures. We will contractually require these third parties to keep Personal Information confidential and use it only for the purposes for which we disclose it to them;
To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the e-mail a friend feature of the Bellhop Platforms, we may transmit the contents of that e-mail and your e-mail address to the recipients;
To comply with any court order, law or legal process, including to respond to any government or regulatory request;
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our business, customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction, in the event of an emergency, and in order to enforce our agreements, policies, and Terms of Use; or
With your consent.
We may also share aggregated non-personal information about our users with others without restriction.
YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION
We strive to provide you with choices regarding the Personal Information you provide to Bellhop. See below information about your choices and options available.
OPTING OUT OF INTEREST-BASED ADVERTISING AND TRACKING
We have have several ways to opt-out of interest-based advertising: You may choose to allow or disable cookies which are not required for our sites via [DO NOT SELL OR SHARE MY PERSONAL INFORMATION/COOKIE PREFERENCES], which may be accessed through the banner when first visiting our Website. To set or modify your preferences on subsequent visits or at any time, access the “Do Not Sell or Share My Personal Information” link in the footer of our Website or submit a request to [email protected]. To effectively manage cookies via this tool, you must set cookie preferences on all web browsers that you use. If you clear the cookies on your web browser(s) or device(s), you may need to set your cookie preferences again. When using our mobile application(s), you may set or alter your cookie preferences at any time in the Privacy section of your Profile within the mobile application Settings.
In some instances, you can opt-out of receiving interest-based online ads from us, third party advertisers and ad networks. We do not control third parties' collection or use of your information to serve interest- based advertising. Advertisers and ad networks that are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising provide opt-out choices at the following websites:
Be advised that these opt-out tools are provided by third parties and may not be available with respect to all interest-based advertising that is presented to you. We do not control or operate these tools or the choices that advertisers and others provide through these tools. Even if you opt out of receiving interest- based advertising, you may still receive generic ads.
You may also opt out of receiving interest-based ads from Amazon, Facebook and Google. You will continue to see ads on each platform, but they will not be personalized as a result of your actions on our website. Please visit the links below if you wish to opt out or update your preferences:
The effect of an opt-out will be to stop personalized advertising, but it will still allow the collection of personal information as otherwise described in this Policy.
On mobile devices, you can control device-level advertising privacy settings.
We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (NAI) on the NAIs website.
ADDITIONAL OPT-OUT CHOICES
Email and Telephone Communications. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding our Services or updates to our Terms or this Privacy Policy). We process requests to be placed on do-not-mail, do-not-phone, and do-not-contact lists as required by applicable law.
ACCESSING AND CORRECTING YOUR INFORMATION
You may send us an e-mail at [email protected] or [email protected] to request access to, correct or delete any Personal Information that you have provided to Bellhop. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your Personal Information from the Bellhop Platforms, copies of your Personal Information may remain viewable in cached and archived pages, or might have been copied or stored by other users of the Bellhop Platforms. Proper access and use of information provided on the Bellhop Platforms, including Personal Information, is governed by our Terms of Service.
LINKS TO THIRD PARTY WEBSITES AND SERVICES
The Bellhop Platforms may have links to other websites that are not operated by Bellhop. Inclusion of any linked website on the Bellhop Platforms does not imply or express an approval or endorsement of the linked website by Bellhop, or of any of the content, opinions, products, or services provided on these websites. Even if an affiliation exists between the Bellhop Platforms and a third-party web site, we exercise no control over linked sites. We have no control over how these websites may collect your information and no liability for the practices, policies and security measures implemented on these websites. You should read the privacy policies on those other websites before you submit your information through them.
OUR COMMITMENT TO CHILDREN’S PRIVACY
Protecting the privacy of children is important to Bellhop, and the Bellhop Platforms are not intended for children under 13 years of age. The Children’s Online Privacy and Protection Act of 1998 (“COPPA”) defines a “Child” as anyone under the age of thirteen (13) years old. We strictly adhere to COPPA, and we do not collect Personal Information from those we actually know are under 13. If you are under 13, do not use or provide any information through the Bellhop Platforms or on or through any of its features, register through the Bellhop Platforms, make any purchases through the Bellhop Platforms, use any of the interactive or public comment features of the Bellhop Platforms, or provide any information about yourself to Bellhop. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected] or 1-888-836-3939.
DATA SECURITY
Security of information communicated by or to us over the Internet is of utmost concern to us; unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted through the Bellhop Platforms. Please note that email, like most non-encrypted Internet communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use email or submit through the Bellhop Platforms any information that you consider confidential. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or through the Bellhop Platforms, and you do so at your own risk.
We urge you to be careful about giving out information in public areas of the Bellhop Platforms like message boards. The information you share in public areas may be viewed by any user of the Bellhop Platforms.
RETENTION PRACTICES
We store personal information for as long as reasonably necessary to carry out the purposes for which we originally collected it, and for other legitimate business purposes, including meeting our legal, regulatory, and other compliance obligations.
SPECIAL NOTICE TO NON-UNITED STATES USERS
If you are located outside the United States of America and are using the Bellhop Platforms, you should be aware that your Personal Information will be transferred to the United States of America, the laws of which may be deemed by your country to have inadequate data protection. If you are located in a country outside the United States of America and voluntarily submit personal information to Bellhop, you thereby consent to the general use and onward disclosure of such information as provided in this Policy and to the transfer of that information to and storage of that information in the United States of America.
CHANGES TO THIS POLICY
We may revise and update this Policy from time to time. When we make a material change that affects your privacy rights, we will provide appropriate notice to you by email, by posting the updated Policy on our Website or App, or by any other reasonable means. You will be deemed to have accepted any updates or modifications to this Policy by, among other things, continuing to access or use the Services. We encourage you to check this page frequently to review the Policy currently in effect and any changes that may have been made. If we update, supplement or replace the Services with additional offerings or features, this Policy will apply to such updates.
CONTACT INFORMATION
To ask questions or comment about this Policy and our privacy practices, contact us at: [email protected] or via our toll-free number: 1-888-836-3939.
PRIVACY NOTICE FOR CALIFORNIA RESIDENTS
Date:
This Privacy Notice for California Residents applies solely to the personal information of individuals who reside in the State of California who are users of the Bellhop Platforms, including Movers (“Covered Individuals”). We have provided this Privacy Notice for California Residents (“CCPA Notice”) to comply with the California Consumer Privacy Act of 2018 (the “CCPA”) and any terms defined in the CCPA have the same meaning when used in this notice. It explains what personal information we collect, where we collect it from, what we use it for, who we disclose it to, how long we keep it, the rights California residents may have, and how to exercise them. This CCPA notice does not apply to Bellhop employees personnel or job applicants, or individuals who do not reside in California.
To the extent we process de-identified information, we will maintain and use the information in de-identified form and will not attempt to re-identify the information unless permitted by applicable law.
Categories of Personal Information We May Collect
Depending on the nature of your relationship with us, we may collect (and may have collected during the 12-month period prior to the last updated date of this CCPA Notice):
We only collect and process personal information that is considered to be Sensitive Personal Information under the CCPA for the purposes set forth in HOW WE USE YOUR INFORMATION. We do not collect or process Sensitive Personal Information with the purpose of inferring characteristics about Covered Individuals.
Prior Collection, Use and Sharing of Information. The chart below summarizes the categories of personal information we may have collected in the past 12 months, and our business purposes for collecting the information.
Categories | Source | Purpose | Categories of Parties To Whom Data is Disclosed | Retention |
---|---|---|---|---|
Identifiers: name, address, unique personal identifier, IP address, email address, date of birth and other similar identifiers | Directly from you ; your devices, such as when you visit our website(s) or use our mobile app (as applicable) | All purposes listed in How We Use Your Information | Service providers, contractors services related to order processing, customer relationship, email marketing and advertising | Retention Considerations: We retain this Personal Information subject to the criteria set forth in Retention Practices above. |
Personal information (Cal. Civ. Code Sec. 1798.80(e):information.Name, email address , address, telephone number, bank account number, credit card number, debit card number, or any other financial information; *For Bellhop Movers contractors only: Social Security number, driver’s license, passport number.Some information included in this category may overlap with other categories. | Directly from you; your devices, such as when you visit our website(s) or use our mobile apps; our affiliates; public records; consumer reporting agencies’ our service providers; and companies and business such as advertising networks, interest service providers, data analytics providers, government entities, operating systems and platforms, social networks, and data brokers. | All purposes listed in How We Use Your Information | Service providers, contractors services related to order processing, customer relationship, email marketing and advertising; payment processors | Retention Considerations: We retain this Personal Information subject to the criteria set forth in Retention Practices above. |
Characteristics of protected classifications, such as sex and marital status, race, national origin, military, and veteran status* | Directly from you (Bellhop Mover contractors only)Businesses that provide services in partnership with us or our behalfBusinesses we acquire | To process transactions on the platform | For Bellhop Platform Users: Service providers, contractors related to order processing, customer relationship management, email marketing and advertising; co-marketing partnersFor Bellhop Mover contractors: Service providers | Retention Considerations: We retain this Personal Information subject to the criteria set forth in Retention Practices above. |
Commercial information, Transaction information, billing records, payment records. | Directly from you; our service providers; | To process transactions on the platform; personalize your experience; improve our Website and customer service; marketing and targeted advertising; prevent fraud or harm to us or others | Service providers, contractors related to order processing, customer relationship management | Retention Considerations: We retain this Personal Information subject to the criteria set forth in Retention Practices above. |
Biometric information | Not collected | |||
Internet or Network Activity Information. Unique numerical identifier, cookie or tracking pixel information, device ID, browsing history, search history, IP address, interaction with a website, or interaction with advertisement. | Your devices; companies and businesses such as advertising networks, interest service providers, data analytics providers, government entities, operating systems and platforms, social networks, and data brokers. | To improve our Website; marketing and targeted advertising; prevent fraud or harm to us or others | Service providers, contractors related to order processing, customer relationship management; email marketing and advertising; web and mobile development | Retention Considerations: We retain this Personal Information subject to the criteria set forth in Retention Practices above. |
Geolocation: such as your city, state or country or your IP address | You directly and your devices | To process transactions on the platform; personalize your experience; improve our Website;marketing and targeted advertising; prevent fraud or harm to us or others | Service providers, contractors related to order processing, customer relationship management; email marketing and advertising; web and mobile development | Retention Considerations: We retain this Personal Information subject to the criteria set forth in Retention Practices above. |
Audio, electronic, visual or similar information: such as call recordings (e.g., customer service calls). | You directly and your devices | To process transactions on the platform; personalize your experience; improve our Website; prevent fraud or harm to us or others | Service providers, contractors related to order processing, customer relationship management | Retention Considerations: We retain this Personal Information subject to the criteria set forth in Retention Practices above. |
Inferences: drawn from any of the personal information previously mentioned to create a profile about something such as an individual’s preferences and characteristics | Automatically | To improve our Website, marketing | Service providers, contractors related to order processing, customer relationship management; email marketing and advertising; web and mobile development | Retention Considerations: We retain this Personal Information subject to the criteria set forth in Retention Practices above. |
Professional or Employment Information: such as work history and prior employer | Not collected Movers Directly from Movers (only) | To process application transaction on the platform | Service providers | Retention Considerations: We retain this Personal Information subject to the criteria set forth in Retention Practices above |
Education Information: such as school and date of graduation | Not collectedDirectly from Movers (only) | Service providers | Retention Considerations: We retain this Personal Information subject to the criteria set forth in Retention Practices above | |
Sensitive Personal Information: Personal information that reveals a Covered Individual’s account log-in, financial account, debit card, or credit card number in connection with any required security or access code, Social Security number, driver’s license, state ID card; precise geolocation (within radius of 1,850 feet) | Directly from You | To process transaction on the platform | Service providers, contractors related to order processing, customer relationship management | Retention Considerations: We retain this Personal Information subject to the criteria set forth in Retention Practices above. |
*Unless you are an employee or an independent contractor of Bellhop, we do not collect the following types of sensitive personal information: social security, driver's license, state ID card or passport number, characteristics of protected classifications, such as sex and marital status, race, or national origin, as set forth above.
Sale or Share of Personal Information
In the past 12 months, we have shared IdentifiersandInternet or Network Activity Information with social networks/advertising networks, and data analytics providers to personalize, market, and advertise our products and services. For purposes of this disclosure, “share” means sharing a consumer’s personal information with a third party for cross-contextual behavioral advertising for monetary or other valuable consideration or for the benefit of a business in which no money is exchanged.
In the past 12 months, based upon our actual knowledge, we have not “sold” Personal Information or Sensitive Personal Information relating to California residents (including minors under 16 years of age). For purposes of this disclosure, “sold” means the disclosure of Personal Information to a business or third party for monetary or other valuable consideration. You may opt-out from the “sale” or “sharing” of your personal information by e-mailing [email protected]
Additionally, we have disclosed Personal Information to Business or Nonbusiness third parties based upon the consent or at the direction of a California resident to disclose the information.
YOUR CALIFORNIA PRIVACY RIGHTS
Subject to verification of your request, you may exercise your privacy rights listed below in relation to the personal information we have collected about you:
Please note that Bellhop does not offer the “Right to limit the use and disclosure of sensitive personal information” because we do not collect or process Sensitive Personal Information with the purpose of inferring characteristics about Covered Individuals.
How to Exercise Your California Privacy Rights. Please direct any Data Subject Requests to us at [email protected]. We will promptly verify your request and respond within the applicable time frame of forty-five (45) days. Where a request is particularly complex, additional time may be required, we will notify you directly. You may also opt-out from the “sale” or “sharing” of your personal information by e-mailing [email protected]
If we are unable to verify your identity as required by the CCPA, we reserve the right to not process your request. Upon this determination, we will notify you of the decision, along with any rights you may have to appeal the decision. Under the CCPA, we are only required to respond to certain rights requests twice in any twelve (12) month period. You may designate an authorized agent to make requests on your behalf. You will need to provide your identification, the identification of the agent, and your written consent for them to act on your behalf.
If you are under 18 years of age, reside in California, and have provided your personal information to our Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us at [email protected] and include sufficient detail about the public post(s) and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from our systems, nor can we guarantee any cached or archived version of the Website will remove such data.
If you are a job applicant , employee or Bellhop employee applicant (not including Movers) , or contractor, you can find additional information about our privacy practices by emailing us at[email protected].
California Civil Code Section 1798.83, also known as the “Shine The Light” law,permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
Updates to this CCPA Notice.We may update this CCPA Notice from time to time. When we make changes to this CCPA Notice, we will update the “Last Updated” date at the top of the page.
ADDITIONAL STATE SPECIFIC PRIVACY RIGHTS
Depending on the state in which you live, you may have the following privacy rights listed below in relation to the personal information we have collected about you: This section describes those rights for residents of Virginia, Colorado, Connecticut, Utah, Texas (Starting July 1, 2024), Oregon (starting July 1, 2024) and Montana (starting October 1, 2024). For Nevada residents, please see SUPPLEMENTAL NOTICE FOR NEVADA RESIDENTS.
How to Exercise Your Rights. Please direct any Data Subject Requests to us at [email protected]. We will promptly verify your request and respond within the applicable time frame. Where a request is particularly complex, additional time may be required, we will notify you directly. You may also opt-out from the “sale” or “sharing” of your personal information by e-mailing[email protected].
If we are unable to verify your identity as required, we reserve the right to not process your request. Upon this determination, we will notify you of the decision, along with any rights you may have to appeal the decision. Depending on the state law, you may be able to designate an authorized agent to make requests on your behalf. If allowed, you will need to provide your identification, the identification of the agent, and your written consent for them to act on your behalf. We will not discriminate against you for exercising any of the rights that are provided to you under applicable state laws.
We do not conduct profiling in furtherance of decisions that produce legal or similarly significant effects for consumers.
To the extent we process De-identified Information, we will maintain and use the information in de-identified form and will not attempt to re-identify the information unless permitted by applicable law.
SUPPLEMENTAL NOTICE FOR NEVADA RESIDENTS
If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Information to third parties who intend to license or sell that Personal Information. You can exercise this right by contacting us at [email protected] with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Information as sales are defined in Nevada Revised Statutes Chapter 603A.
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