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Home trial currently unavailable


Four glasses frames in a Glasses Direct Home Trial box surrounded by ice flowers Four glasses frames in a Glasses Direct Home Trial box surrounded by ice flowers


Unfortunately our free Home Trial service is temporarily unavailable. We apologise for any inconvenience this may cause. You can still shop with confidence as our 120-day free returns guarantee applies as usual, and if you need help with finding the right frames, our Best Fit Machine and Style Finder Quiz are here to help. If you want to be sure of how your new glasses feel on your face before paying, choosing Klarna at the checkout allows you to buy now and pay later.

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Already ordered a Home Trial?

Not to worry, if you already placed a Home Trial order previously, it’s still being processed as normal and you can check its status in your account.




Need to return a Home Trial you recently received?

To return your Home Trial, simply follow the instructions on the leaflet that came with it. When applying the free return label to the box, make sure to fully cover the original address label on the front, without covering the barcode, on the side that starts with ‘SR’. Home Trials must be returned after seven days from receipt.




FAQs

How will I know when my Home Trial has been dispatched?

You will receive an email as soon as your Home Trial has been dispatched from our warehouse. If you don’t receive this, log into your account to check you’ve provided the correct email address.

How long does it take to arrive?

We will ship your Home Trial selection within 1-3 working days.

How long do I have to try on my frames?

You have seven days to try on the frames from when you receive them.

Due to particular circumstances, I haven’t sent them back after seven days, will I be charged?

Contact our customer service team to explain your circumstances and they will do their best to help you.

I want to order one/ some of the frames that arrived. What shall I do?

If you’ve found an ideal frame, you can place an order right away. We’ll add your prescription and glaze them as per your preference.

I still haven’t received my Home Trial, what shall I do?

Firstly, log into your account and check that we have the correct delivery address. If so, try ‘Tracking Your Order‘ to check the status.

One or more of the frames were damaged when I received them, will I be charged?

In the unlikely event of this happening, contact our customer service team who will do their best to help you.

I received the incorrect selection, what shall I do?

In the unlikely event of this happening, contact our customer service team who will do their best to help you.



Why is the Free Home Trial currently unavailable?

We are in the process of making various system improvements to our website that will allow us to offer you an even better online shopping experience in the future. Unfortunately these changes require us to disable our free home trial service for a while.




When will the Free Home Trial service be available again?

At this point we cannot provide an exact date for when the service will be available again, but we’re working on reintroducing it at a date in the near future. We hope that you’ll find our on-site tools like the Best Fit Machine and the Style Finder Quiz helpful with finding the right frames in the meantime. If you subscribe to our marketing emails, you’ll be among the first to hear when our Free Home Trial is back.