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Jeff Sussna’s Followers (8)
Jeff Sussna
* Note: these are all the books on Goodreads for this author. To add more, click here.
“Infusion breaks down the boundaries between internally facing systems of record and externally facing systems of engagement. The relational, continuous, collaborative nature of service means that internal company operations are inseparable from customer service. In”
― Designing Delivery: Rethinking IT in the Digital Service Economy
― Designing Delivery: Rethinking IT in the Digital Service Economy
“Post-industrial businesses need to replace the assembly line with the thermostat, the turret gun, and the living organism as their organizing metaphors.”
― Designing Delivery: Rethinking IT in the Digital Service Economy
― Designing Delivery: Rethinking IT in the Digital Service Economy
“In order to increase speed without sacrificing quality, a software delivery methodology must find ways to engineer noise out. Handoffs and translations are prime sources of noise in the software lifecycle. The waterfall model maximizes both. Handoffs”
― Designing Delivery: Rethinking IT in the Digital Service Economy
― Designing Delivery: Rethinking IT in the Digital Service Economy
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