Check-in begins at 4:00 PM 

Check-out is at 11:00 AM 

Late check-outs are subject to an additional charge.  

YOU MUST BE 21 YEARS OF AGE OR OLDER TO RENT A ROOM. Valid State or Federal issued identification is required upon check-in.  

Children under the age of 16 may not be left unattended in a hotel room. 

No one under the age of 18, unless they are accompanied by an adult, is permitted in the fitness center. 

Room type and other requests have been noted but are not guaranteed.  

The hotel offers complimentary in-room safes in each guest room but is not responsible for any item placed in the safe. 

Please lock your vehicle and leave it in a designated area. Property management is not responsible for theft, fire, or other damage that may occur to your vehicle. 

No pets are allowed except for service animals as defined by the Americans with Disabilities Act.

The hotel reserves the right to enter and visually inspect all guestrooms, even when the REST/Do Not Disturb sign is displayed, to ensure the well-being of our guests and confirm the condition of the room.                                                                                                                                                                                                                

A $250 cleaning fee will be assessed if smoking occurs in a non-smoking room.   

The California Consumer Privacy Act (CCPA) provides California consumers with certain rights concerning the collection, use, sharing and sale of their personal information. The CCPA also provides California consumers with the right to access and delete their personal information, subject to certain limitations. Hollywood Casino at Charles Town Races respects the privacy rights of our customers and has adopted practices and policies to comply with the CCPA. To learn more about the personal information that Hollywood Casino at Charles Town Races collects about you, and how we use such personal information, please review our Privacy Policy at https://www.pennentertainment.com/privacy-policy  

All reservations require a valid credit card. Reservations made within 48 hours of arrival will be charged 1st Night’s Room/Tax or $50 plus tax for PENN Play complimentary reservations at time booking to guarantee. All other reservations will be charged deposit on arrival date. If the credit card declines for deposit, the reservation will be cancelled.

A no-show fee equal to a one-night hotel stay plus tax, or $99.68 for PENN Play complimentary reservations, will be charged to all reservations that are not cancelled by 6:00pm the day prior to arrival.  

A valid credit card in the name of the guest on the reservation must be presented at time of check-in along with a valid State or Federal issued identification or you will not be permitted to check-in.  

Secondary guests on the reservation will not be allowed to check-in to the guestroom until the guest who made the reservation has checked-in. 

Upon check-in, a hold will be placed on your credit or debit card account for the full anticipated amount to be owed to the hotel, plus estimated incidentals, through your check-out date, and such hold will not be released until after the date of check-out or longer at the discretion of your card issuer.  

Cash, personal checks and pre-paid cards are not accepted for check-in.  

In the event you do not officially check out at the time of departure, if charges are incurred subsequent to your check-out, or if articles are missing from the guestroom, the hotel is authorized to charge the credit card listed on the reservation. You will remain liable until the balance is paid in full.  

Any costs incurred by the hotel as a result of damage in your room, or to furnishings contained therein, or any damages caused by you on the premises may be recouped by the hotel by charging the credit card used to pay for the room.    

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity.   

Taxes: 12% per room per night. Room deposit: $100.00 per stay. 

The amounts listed here are estimated based on current taxes and exchange rates (if applicable) and do not include additional fees/charges that may be incurred during your stay.   

Guests at The Inn at Charles Town will be charged a $10.00 daily amenity fee (including tax) which covers daily benefits including continental breakfast, WiFi, two bottled waters in your room, Fitness Center access, Business Center use, and a $5.00 dining voucher.

PENN Play members who are Elite or Owners level are exempt from this fee as part of their tier benefits.