RingCentral

We’re excited to unveil our latest AI-powered innovations for RingCX that deliver more seamless, personalized, and high-quality customer experiences. What’s new: 🔸 AI Assist for Agents Real-time, in-call assistance that offers contextual suggestions, ensuring more accurate, timely, and personalized resolutions 🔸 AI Assist for Supervisors Real-time alerts, summaries, and transcripts to quickly assess situations and determine the best intervention strategies 🔸 AI Coaching Insights for Quality Management Automatic and personalized coaching suggestions to address agent knowledge gaps 🔸 Bring Your Own IVA APIs Quick and seamless integration with any IVA Learn more about how these AI capabilities are helping to reshape the CX landscape and driving business success. https://lnkd.in/gY62pnqG

What makes RingCX so innovative? RingCX addresses a critical pain point in the contact center industry, like the complexity of deployment and maintenance. Unlike traditional solutions that often require extensive professional services and on-site vendor involvement, RingCX offers: 🏃 Rapid deployment 🤝 Seamless UC integration 📈 Comprehensive analytics 💰 Disruptive pricing ...and so much more. Read on to learn how RingCX offers a powerful blend of AI-driven capabilities and ease of use that sets it apart in the market. https://lnkd.in/g39Gjfvv

Need a better way to serve your customers? Seamlessly manage inbound and outbound customer conversations using voice and 20+ digital channels in a single unified agent experience. Try RingCX free today! https://lnkd.in/gvkUqYHi.

“Intelligent automation is at the heart of RingCX, where these new AI capabilities elevate RingCentral well beyond the CCaaS offerings that are in widespread use.” The contact center landscape is evolving, and we are at the forefront with RingCX, according to analyst and thought leader, Jon Arnold. In his latest piece, Jon dives deep into how intelligent automation and personalized support are redefining customer experiences. From AI-driven self-service to real-time agent assistance, Jon notes how RingCentral layers AI across the entire platform–making it uniquely built to meet the needs of today’s digital-first agents, supervisors, and customers alike. Learn why our AI approach is resonating across industries and setting new standards for what contact centers can achieve with AI: https://lnkd.in/gMpvKA-q

ProTech Services Group, Inc. faced the challenge of managing communications across various channels while maintaining high standards of customer service. By adopting RingCentral for Microsoft Teams, they achieved a unified communications solution that streamlined their internal processes and significantly enhanced client interactions. “We wanted a phone system that would allow us to centralize all our communications – from the field as well as in our offices – on a single platform, and one that would be easy to set up and manage. But even more important than that, we needed a system that would allow us to create the best possible support experience, 24/7, for clients who called our team for help.” Read the full story and learn how RingCentral can power up your business, too! 👉 https://lnkd.in/g_tGu7DQ

Want to know the secret to winning in today’s competitive market? It’s all about combining customer-centric leadership with cutting-edge AI technology. In this insightful blog post, CX futurist and author Blake Morgan explains how these two powerful forces are transforming customer experiences. Learn how AI can empower your team to anticipate customer needs and deliver personalized solutions—before they even ask. Plus, Blake provides leadership strategies that ensure your organization remains focused on what matters most: your customers. 🔗 Read Blake's take on how customer-centric leadership with cutting-edge AI technology are vital to staying ahead of the competition: https://lnkd.in/gvCyt-fx.

Tired of juggling meeting participation and note-taking? It's time to make your meeting notes smarter. ✍️ Smart notes uses AI to capture conversations automatically, allowing you to focus on the discussion instead of scribbling down details. It also generates meeting summaries, ensuring you never miss a next step or priority action. The result? Streamlined post-meeting follow-up and improved productivity. Ready to revolutionize your meetings? Unlock intelligent notes with RingSense AI for RingEX, our AI-driven unified communications solution: https://lnkd.in/g_82REHK.

Wondering how to refresh your event marketing strategy? Here are some key takeaways from our recent session with marketing expert Daniel Murray. 🔸 Think social-first when planning events: Create shareable moments that can be repurposed across platforms like TikTok, LinkedIn, and Instagram. 🔸 Treat events as content generators: Capture video clips, quotes, and insights that can fuel your content calendar long after the event ends 🔸 Blur the lines between B2B and B2C: You're competing for attention with all brands, not just other companies in your industry 🔸 Use the "Costco sampler" approach: Give audiences a taste of your content to draw them in 🔸 Tailor content for different mediums: Short videos to podcast-style segments What strategies are you using to make your events more engaging and shareable? https://lnkd.in/gxGFrn8g

“RingCX isn’t an older product with AI bolted on—rather, it was built with AI as a foundational component.” - Zeus Kerravala, principal analyst at ZK Research. In an article for SiliconANGLE & theCUBE, Kerravala highlights how our latest AI innovations, unveiled last week, set RingCX apart in the contact center landscape. He emphasized that RingCX’s new real-time AI capabilities, like native AI Agent Assist and AI Supervisor Assist, will provide significant value by enhancing agent performance and ensuring faster, more accurate customer interactions. He also notes how AI-powered Coaching Insights for Quality Management will continuously improve agents’ skills with personalized feedback—enabling consistent, high-quality customer experiences. Read the full article to learn how RingCX creates seamless customer experiences: https://lnkd.in/g9i5Qyif.

AI + CX = 💯 Artificial Intelligence is revolutionizing workplace productivity and customer service 💡 A recent report by Robin Gareiss from Metrigy showcases AI’s impact on enhancing and streamlining customer experiences. Dive into the full report to learn how your organization can leverage AI for increased efficiency and customer satisfaction in CX. https://lnkd.in/gFvKgaTS.