Operations Specialist

Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.

With Stord, brands can sell more, save money, and reduce headaches.With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

Join us to help empower commerce brands with the best end-to-end customer and delivery experience.

About The Operations Specialist Position

The Operations Specialist will be responsible for the day-to-day administration of Stord’s relationship with our partners and customers that reside within the assigned 3PL partner sites. This role is hybrid but can require daily travel to the local partner facility. This person must be within daily commuting distance to our partner facilities located in Irving, TX. The nature of our business requires the ability to be flexible, agile and responsive. These requirements can create travel needs with little, to no, advanced notice. The responsibilities below are not intended to be a complete list. Duties and responsibilities can change and/or be altered as needed to support the efficient operations of Stord's business needs.

This role reports into the Manager of Warehouse Operations on the Stord Partner Network team.

What You'll Do

• Ensure SLA site compliance for assigned sites
• Align customer requests and setting expectations with the partner sites
• Constantly communicate with customers and partner sites
• Management of small projects like onboarding additional customer channels, working with automations, and other customer driven requests as applicable
• Working with data and reporting to make data informed decisions
• Integrations triage – data and process validation
• Scheduling inbound/outbound transportation activity (LTL, FTL, Parcel)
• Review and approve invoices
• Manage/Escalate customers disputes as needed
• General System Reconciliation
• Customer Communication via Freshdesk, Slack or other communication channels
• Expected to learn, with proficiency, Stord systems.
  
  

What You'll Need

• 1-3 years of experience in logistics, distribution or operations, preferably in a customer facing role
• Demonstrated ability to manage complex customer situations and resolve high-level issues
• Strong analytical skills with the ability to process operational data and customer feedback effectively. Intermediate to advanced Excel knowledge required, SQL knowledge is a plus.
• Superior communication skills, both verbal and written
• Proficiency in customer support software and CRM systems
• Strong on-site communication and interpersonal skills
• Proven capability in enhancing customer satisfaction through innovative problem-solving and process improvement
  
  

Bonus Points

• Bachelor’s degree in Business Administration, Supply Chain Management, or related field
• Previous start-up experience
  
  

Culture Snapshot

Our team is passionate about sitting at the intersection of enterprise technology and global logistics. The Stord company culture is electric, and we are proud to offer a career experience that will make you excited to come to work every day. We are creating an environment of continuous improvement through collaboration and diverse thinking by solving challenging problems and working with talented and smart colleagues. At Stord you will have daily opportunities to learn and inspire those around you. You will be surrounded by a team of self-starters who are motivated to have an impact through driving results.

Below Are a Few Perks Of Joining Our Team

• Competitive salary and bonus
• Friendly, Passionate, and Intelligent Employee Base
• Creative Problem Solving and Entrepreneurial Thinking
• Fast-Paced Environment
• Low-Ego, Solution-Driven Culture
• Community Involvement and Volunteer Opportunities
• Employee Resource Groups: Women of Stord, JEDI (Justice, Equity, Diversity, & Inclusion), Stord-Serves, & More
  
  

Benefits

• 401(k)
• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Health Savings Account (HSA) option
• Employee Assistance Program (EAP) - Mental Health Resources
• Paid Parental Leave
• Gym Stipend
• Paid Time Off
• Paid holidays
• And more!
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.