It’s the final countdown! Early bird pricing ends today at 11:59pm PST! This pass for the in-person event will include access to all keynotes (including Monday’s moderated conversation with Former First Lady Michelle Obama), over 400 sessions, Hands on labs, Expo, Customer Appreciation Party & more magic moments that can only happen onsite.
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Can't contain my excitement for attending Gainsight #Pulse 2024 this week in St. Louis! Ready to dive into insightful discussions with Customer Success peers and thought leaders (aka the BEST professional community out there). If you're there, let's connect and make this event unforgettable! Looking forward to soaking up the latest best practices and insights from the brightest minds in the industry. 🌟 🚀#ContinuousLearning #GrowthMindset #CustomerSuccess
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I also have this question, interestingly enough.
Does anyone have any favorite branded swag sites/sellers, or favorite swag items they've received in the past? Looking for suggestions for team branded items to distribute to market our teams, and among our teams for team building and morale.
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Seasoned Executive, Speaker, Mentor, and Thought Leader with expertise in CX, CS, and VOC strategies, programs, and processes that drive customer value, satisfaction, and loyalty.
Mark your calendars for March 22 from 10-4 pm for this exclusive half day event that is being put on by Atlanta Customer Success Network. Check out below for more details and hope to see you there. #customersuccess #atl #poweredbypeople #customerexperience #ATLCS
🌟 Attention Customer Success Professionals in Atlanta & the Southeast! 🌟 🚀 Would you be interested in joining us for an exclusive, one-day event filled with innovation, insights, and networking with local Customer Success enthusiasts? 📅 Date: Fri, March 22, 2024 ⏰ Time: 10 AM - 4 PM 📍 Location: Atlanta Tech Village What To Expect: >> Engage in-person with local CS trailblazers >> Discover the top 2024 CS trends and strategies >> Get your hands dirty and work together to workshop real CS problems >> Expand your professional CS network in a fun environment 👉 Are you interested? Let us know by commenting 'Interested' below to join the early notice waitlist. You'll be the first to have a chance to purchase a ticket when they go on sale next week. We're super excited to make this event a reality! Help us spread the word by tagging your colleagues and/or sharing this post. #CustomerSuccess #Atlanta #ATLCS #SaaS
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🎉 The South Asian Success Community is live 🎉 ! We are so excited to invite our members to join the community in our new home platform on MeltingSpot. This community will be home to our discussions, resources, live events and more (read to the end to see when the kickoff events are.) 🙋♀️ 🙋♂️ Ways you can join the South Asian Success Community? 1. If you have completed our intake (google) form, you will get an email 📧 invitation shortly to join the MeltingsSpot Community. Follow the instructions from that point on. 2. If you have NOT completed the (google) intake form, you can join the spot using the link 🔗 In the comments. 🗓 Save the date(s) for our community kickoff events! We will be hosting two (2) of the same events to accomodate different time needs. All the live events can be accessed when you are a member of the community. South Asian Success - Community Kickoff Event Schedule: - January 16, 2024 · 12:00 PM (UTC -6)/6:00pm (UTC +0) - January 17, 2024 · 9:00 AM (UTC -6)/8:30 PM (UTC +530) Hope to see you there! Special thank you to MeltingSpot- our official platform sponsor for South Asian Success, who gave us a home. (Link in comments to learn more about MeltingSpot.) MeltingSpot is a first-of-its-kind customer education platform designed to help companies accelerate customer onboarding and product adoption with in-product learning experiences. At low CS effort. MeltingSpot provides a comprehensive toolkit to seamlessly engage customers with forums, webinars, tutorials, courses, and more - right inside your product. Raman Bindra Shruti Sharma Monica Trivedi Rohan Sheth Parul Bhandari #customersuccess #customerexperience #dei
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CX-Passionate Individuals, Tired of the Same CX Song & Dance? Me Too || ImprintCX Co-Founder || Human Behavior Geek || Forget the Dots. Connect the Data || Your EX Needs TLC & Your CX is a BFD. Any Questions?
🍩 It's Donut Friday! (now it’s officially a thing and I’m gonna keep doing it until I run out of photos) Tom Goodwin recently said in a post, “There is a weird tendency for everyone to write about the same thing at the same time here and [on] all social media platforms. Often with the same viewpoint.” Let’s face it: he’s not wrong. We all do this. Regardless of industry, we tend to follow the “thought leaders” and “experts” in our fields and add to the noise by shouting our own POV into the echo chamber. Let’s face it: What we do (CX/EX) isn’t as important as something like curing cancer. It’s time to stop taking ourselves so seriously and repeating the same clichés as everyone else. So what are you doing to change the conversation? With your industry? With your colleagues? And most importantly, with your customers? 🛑 STOP: ⏺ Regurgitating the same information as everyone else. ⏺ Hyping your credentials and capabilities. ⏺ Promoting your tools, technology, methodology, etc. as the holy grail solution. ✅ START: ⏺ Presenting your authentic self to customers and colleagues – even if that means your POV is 180° from everyone else’s. ⏺ Listening before speaking. ⏺ Providing thoughtful, bespoke, holistic solutions to problems. As you’ve probably figured out by now, I’m trying to bring my authentic self to the conversation. Since I haven’t been doing CX/EX for the majority of my career, I have a kind of contrarian viewpoint. And I don’t take myself so seriously – I mean, c’mon, I’m using donuts as a metaphor for lessons about CX…what??? 🍩 [SIDEBAR: The networking conversations I’ve had with some of you in the past few months have been so much FUN! Every conversation I’ve had has yielded interesting personal facts that I wouldn’t have known otherwise and that’s awesome. So THANK YOU! 😊] As a baker, it’s fun to tweak classic flavors a bit. Take inspiration from one recipe, mash it with another, and voilà! You’ve got something familiar but unexpected — authentic and contrarian. So I present to you this week’s donut: 🍩 🍓 🍷 Strawberry and Rosé with white chocolate Pop Rocks crispies It's Memorial Day Weekend, the official start of summer 😎 but also a time to remember the men and women who served this country and are no longer with us. We thank them for their service 🇺🇸 Have a great long weekend everyone! #FridayFunFacts #Donuts #LessonsInCX
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You are cordially invited to the most energetic, impact, and innovation-driven event around...Customer Success Festival New York, March 20 & 21. Here’s why you need to be there: 🧠 Step away from the daily grind and revitalize your way of thinking with some of the brightest minds in the area, 🔥 Tap directly into the strategies and success stories of senior customer success leaders at Microsoft, IBM, Salesforce, and more. 🤝 Network with peers and build genuine relationships that can last a career. 🙋🏽♂️ Ask questions specific to your challenges, goals, and situation - and get tailored answers you can implement right away. 💡 Mingle with the masses and walk away with more ideas and insights than you’ll know what to do with. 📈 Expedite your learning and trajectory by learning what has - and hasn’t - worked from speakers who have gone before you. 🙌 Impress your stakeholders by not just keeping up with current trends and competitors, but by getting ahead of them. 💪 Utilize the uber-diverse set of minds in the room (seniority levels, industries, company sizes, experience + more) and pick their brains to stay ahead of the competition. 🚶♂️ Walk away with even more confidence, knowledge, and connections and transform your business. Find out more: https://bit.ly/3u0KLi8 Drop in your deets for a brochure and updates: https://bit.ly/45XjBWv
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We’re very excited to announce the launch of our NEW On Demand Swag feature! 🎉 Now you can create a collection of branded swag items instantly through the Snappy dashboard. Here’s how it works: 1. Quickly design a collection of high-quality swag options. 2. Send a single item or let your recipients pick their favorite. 3. Once an item is selected, we print and ship. 4. No minimum orders or advanced payments. It’s never been easier to design branded swag for new hires, employee anniversaries, company kick-offs, conferences, and more. Get started today (at no extra cost!): https://bit.ly/3Ei9Qqt
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News just in: 🎉🎉🎉 Content team of 2 wins Best Customer Service Blog of 2023 🎉🎉🎉 We aren't, of course, a team of just 2 - we have some awesome freelancers and internal helpers - but safe to say Berenika Teter and I have worked our wee butts off, so this recognition from the largest support community is HUGE. A lot is set to change in 2024. But what a way to round off 2023. #customerservice #contentmarketing #blog #customersupport
Hey LinkedIn fam! 🚀 Thrilled to announce the winners of the Best Blog Award, and let me tell you, the competition was fierce! 🏆✨ 🥇 First Place: Klaus 🥇 🥈 Second Place: Help Scout 🥈 🥉 Third Place: Zendesk 🥉 A big shoutout to all the participants – the competition was tough, and each entry brought something unique to the table. 🙏 Let's celebrate these outstanding blogs and the passion behind them! 🎊
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