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Software used to conduct real-time customer service using chat windows. - Allow customers to initiate chats or initiate them automatically - Monitor and record conversation for quality or training purposes - Embed chat windows in web pages
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Freshchat helps B2C businesses have smarter conversations with their customers to help convert, engage, and support them, wherever they are. Our solution helps you connect with customers across channels, provide intuitive deflection with AI-powered chatbots, and enable personalized and proactive self-service at scale.
ICE Click-to-Chat is live chat software that makes it easier for website visitors to converse with you and get their questions answered. Whether you want to offer help to your existing customers or answer questions of potential customers, our online chat service lets you interact, acquire, and support your customers. Have your agents chat with visitors when they ask a question, or initiate a chat proactively by tracking the pages that the visitor has visited using our live chat solutions and strategically engage the customers at key decision points. You Can Offer The Best Customer Service in Real-Time With ICE Click-to-Chat installed on your website, your customers won’t have to wait for someone to answer their questions. Your agents are just a click away and ready to assist. Additionally, you have access to invaluable data about your customers with access to previous chat history.
ChatR is a two-way chat solution on WhatsApp that enables debt collections teams of banks, NBFCs and Fintech lenders to engage more effectively with borrowers through verified business accounts. Using ChatR, collection teams can share reminders, payment links and digital notices with borrowers instantly. The borrowers can also respond to these messages, and share payment proofs and other documents digitally with the agent on the lender’s official WhatsApp channel. ● Pre-approved WhatsApp template or free text typing available for the agent to communicate with borrowers ● Chat filters based on the last borrower conversation status and allocation month ● Integration with Credgenics Predictive dialer for Whatsapp Chat access for a Tele-calling agent ● Policy control for contact time limits with WhatsApp message monitoring
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An easy way to deflect calls and delight your customers Chatdesk dramatically reduces your inbound call volume and CX costs, quickly shifting callers to chat and self-service resolutions. A little less conversation, a lot more satisfaction. 10%+ Reduction in calls 90%+ Customer satisfaction for text based and self-service support $3-5 Savings for every call deflected Learn more at https://www.chatdesk.com/shift
Balance AI automation and the human touch. Jetlink's Live chat detects the queries that need human assistance. AI answers frequently asked questions and transfers only the more complex ones to a Live agent, along with the chat history. When it’s done, the session goes back to the bot. Everything happens in the same window. With Jetlink's hybrid live chat, easily connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.
Messangi's Chat solution facilitates real-time communication between businesses and their customers. It empowers enterprises to respond quickly and effectively to customer inquiries through live agents. This solution enhances the responsiveness and personal touch in customer interaction, enabling businesses to address customer needs immediately and build stronger relationships.