About
We monitor and run your data network daily with agreed deliverables and service metrics. Applying industry best practices, we give you a robust, reliable and deterministic network managed by a responsive, proactive and skilled team of Opticore engineers. There are three components to the Network Managed Service.
Our People
Pro-active monitoring by the team of highly skilled and qualified network engineers in our Network Operations Centre (NOC).
Our Platform
Monitoring through our bespoke Opticore Hosted Management Platform (OHMP), maintained and updated by our NOC team.
Our Process
Opticoreโs service delivery team follow the best practice principles of the ITIL library to ensure that we offer the excellent service to our clients.
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๐ ๐๐ฒ๐ ๐๐ ๐บ๐ฎ๐ป๐ฎ๐ด๐ฒ ๐๐ผ๐๐ฟ ๐ป๐ฒ๐๐๐ผ๐ฟ๐ธ ๐
Don't let your network let you down because itโs the thing that allows you to communicate with your staff, clients, partners, and suppliers. โ ๐ช๐ต๐ฎ๐ ๐๐ฒ'๐น๐น ๐ฑ๐ผ โ We monitor and run your data network daily with agreed deliverables and service metrics. Applying industry best practices, we give you a robust, reliable, and deterministic network. This is managed by responsive, proactive, and highly skilled team of Opticore engineers at your disposal 24/7.
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Opticore Hosted Management Platform (OHMP)
Our bespoke Opticore Hosted Management Platform (OHMP) provides best-practice monitoring of your network. It can be tuned to meet your business priorities. With innovating and pioneering capabilities and functions, the latest version of OHMP is our most advanced yet. Our mission is to securely connect people and move data across global corporate networks. As an ISO 27001-certified organisation, security is embedded in the functionality of the platform and the service we provide.
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Our Network Operations Center Pyramid
Our frontline engineers in the NOC are supported by our extensive pool of specialist engineers throughout the business. We pride ourselves on our people who are carefully selected to ensure that they are both highly experienced specialists in their respective disciplines, and also effective in understanding the business imperatives and platforms of their clients. We're confident there isn't a technical issue we cannot deal with.
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ITIL Service Lifecycle
Our business practices have been developed over the course of the past 30 years with a continued desire to provide exemplary services to our clients. Incorporating practices in line with the ITIL Library ensures that we can systematically align our services with the needs of our clients. We understand the importance of utilising up to date methodologies as advancements in technology are ever evolving, at record speed.
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Our Process - The Life of an Incident
In many ways an Opticore Managed Service is like an insurance policy, but with lots of other bells and whistles. As with other insurance policies, the measure of the supplier is how they deal with an incident when it occurs. This chart summarises the steps we will take should a service affecting incident occur.