![HelpDesk](https://cdn.livechat-files.com/api/file/developers/img/applications/pJw7AxJZg/icons/mO8l_0DVg-960x960.png)
HelpDesk is a simple yet powerful online ticketing software forming part of our product suite. You can use it to manage asynchronous and synchronous customer communication. HelpDesk is embedded inside the LiveChat Agent App, making it easy to handle tickets from chats, emails, contact forms, and other customer messages in a single app.
The HelpDesk system provides easy-to-use cooperation tools, intuitive automation, and powerful AI features, allowing you to streamline customer service and make it the best it can be. You can automate repetitive tasks, save agents time, and increase your teams productivity.
Customize HelpDesk elements to fit your needs and ensure your messages are always on-brand. Track your performance in robust reports and improve your workflow so you can deliver excellent customer support.
Integration with LiveChat is possible starting from the Team plan.
See the pricing at www.helpdesk.com/pricing
Key Features
Benefits
App Privacy
Safety begins with understanding how developers collect your data
Privacy and security practices can differ depending on how you use the app. When you install the app, it will automatically receive permission to access specific account data listed below. These permissions enable the app to work properly and offer the features you expect.
Installing HelpDesk will give the developer access to:
View
Groups, Chats, Archives, Tickets
Edit
Agents, Settings
The developer Text indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy. App installation indicates your acceptance of the terms and conditions set by Text, Inc. Marketplace.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact Text. You can also suggest improvements or request new features in the upcoming versions of HelpDesk.