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Complete this form to get help with your metrotransit.org account, or to report an issue with the Metro Transit app or Metro Transit's website, including trip tools (Trip Planner, NexTrip, Alerts).
When reporting issues, please be as complete as possible so that we can diagnose and fix the issue quickly. Uploading screen shots of the issue or error message will help our programmers to identify the source of the issue. Please include either an email address or phone number so we can contact you if we need more information to diagnose the issue.
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We have experienced temporary disruptions related to the systems customers use to access real-time information, trip planning tools, and our web store, among other applications. At this time, these systems are currently operating as intended and there are no impacts to bus or rail service. We will continue to monitor.