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First-Line Supervisors of Personal Service Workers - 39-1022.00

O*NET-SOC Description

Supervise and coordinate activities of personal service workers.

Sample of Reported Job Titles

  • Adult Family Home Program Manager
  • Aquatics Supervisor
  • Bar and Restaurant Manager
  • Clinical Care Coordinator
  • Clinical Coordinator
  • Clinical Services Program Manager
  • Direct Care Supervisor
  • Housekeeping Supervisor
  • Resident Care Supervisor

SOC Occupation Groups

39-0000 Personal Care and Service Occupations
39-1000 Supervisors of Personal Care and Service Workers
39-1020 First-Line Supervisors of Personal Service Workers
39-1022.00 First-Line Supervisors of Personal Service Workers

Related Occupations

Tasks

  • Apply customer feedback to service improvement efforts.
  • Arrange worker breaks to ensure services are adequately staffed throughout each shift.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Direct marketing, advertising, or other customer recruitment efforts.
  • Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
  • Inform management about problems, such as employee disputes.
  • Inform workers about interests or special needs of specific groups.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Investigate employee complaints and resolve problems following management rules and regulations.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Participate in continuing education to stay abreast of industry trends and developments.
  • Recruit and hire staff members.
  • Requisition necessary supplies, equipment, or services.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Take disciplinary action to address performance problems.
  • Train workers in proper operational procedures and functions and explain company policies.

Detailed Work Activities

  • Assign duties or work schedules to employees.
  • Evaluate employee performance.
  • Explain regulations, policies, or procedures.
  • Inspect equipment to ensure proper functioning.
  • Inspect facilities.
  • Investigate work related complaints to determine corrective actions.
  • Maintain knowledge of business operations.
  • Maintain professional knowledge or certifications.
  • Order materials, supplies, or equipment.
  • Perform human resources activities.
  • Prepare employee work schedules.
  • Promote products, services, or programs.
  • Report information to managers or other personnel.
  • Resolve customer complaints or problems.
  • Supervise service workers.
  • Train service staff.

Military Crosswalk Titles

  • Barber (Navy - Enlisted)
  • Family Services Center Director (Navy - Commissioned or Warrant Officer)
  • Flight Attendant (Air Force - Enlisted)
  • Flight Attendant Apprentice (Air Force - Enlisted)
  • Flight Attendant Apprentice, C-20/C-37 (Air Force - Enlisted)
  • Flight Attendant Apprentice, C-32/C-40 (Air Force - Enlisted)
  • Flight Attendant Apprentice, E-4 (Air Force - Enlisted)
  • Flight Attendant Craftsman (Air Force - Enlisted)
  • Flight Attendant Craftsman, C-20/C-37 (Air Force - Enlisted)
  • Flight Attendant Craftsman, C-32/C-40 (Air Force - Enlisted)
  • Flight Attendant Craftsman, E-4 (Air Force - Enlisted)
  • Flight Attendant Helper (Air Force - Enlisted)
  • Flight Attendant Journeyman (Air Force - Enlisted)
  • Flight Attendant Journeyman, C-20/C-37 (Air Force - Enlisted)
  • Flight Attendant Journeyman, C-32/C-40 (Air Force - Enlisted)
  • Flight Attendant Journeyman, E-4 (Air Force - Enlisted)
  • Flight Attendant Superintendent (Air Force - Enlisted)
  • Marine Aide (Marine Corps - Enlisted)
  • Marine Corps Community Services Marine (Marine Corps - Enlisted)
  • Special Services Senior Sergeant (Army - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Baggage Porter, Head
  • Bell Captain
  • Caddie Supervisor
  • Checkroom Chief
  • Elevator Starter
  • Guide, Chief Airport
  • Inspector
  • Steward/Stewardess, Chief, Passenger Ship
  • Steward/Stewardess, Second
  • Steward/Stewardess, Third
  • Superintendent, Service
  • Supervisor, Airplane-Flight Attendant
  • Supervisor, Housecleaner
  • Supervisor, Rides
  • Usher, Head